Met with Ron. The advertised price was $500 less than what we were told at the walkthrough & the 2…read moremonth promotion we received in writing as applicable was no longer available. Typical bait and switch

I was very surprised to read the ratings on The Mason. My husband, daughter and I visited The Mason…read morelast month, and we had a wonderful experience from start to finish with Ron Jennings. He was professional, prompt with his communication, and took his time showing us around the building. The property, unit, and amenities are all beautiful. I am not sure how these units were being managed last year and prior, but we had an excellent experience in June 2024.

I would love to thank Renata. She is absolutely amazing and helped my wife and I get a dream…read moreapartment. Against all odds we were denied many times previous to working with her due to an issue of credit. But Renata was so determined to help that she helped us get an apartment beyond what we were hoping for. It's absolutely beautiful and may I say this was all within just one week. She was SUPER responsive EVERYDAY. Answered all my questioned and yes I had a lot. She is so nice and showed me that she truly cared. Also extremely professional and very reassuring. I couldn't have asked for a better experience. I worked with people who I knew in real estate and even they couldn't get me approved. But Renata got it done and she got it done fast and in a place that I'm so happy. We are truly grateful to you Renata continue to help lives the way you helped my wife's and I. We feel truly blessed and couldn't do this without you. Everyone reading this know you are in good hands!!

Reneta gives off a very condescending and unfriendly vibe. She said my partner and I were "wasting…read moreeveryone's time" by asking to tour places more than a month ahead of our move in.

Below poster review is accurate. There is little water…read morepressure in the bldg. I can hardly fill my kitchen sink and the kitchen water is luke warm. The bathroom water is hot but not much pressure. It takes 20 min to fill the kitchen sink. Either old plumbing or too many residents. Gross when considering if your are using dishwashers or washing machines. I wont use the dishwasher because can not possibly be enough water pressure and hot water for dishes to be sanitized. Though the amount of renters in apartments has got worse. Doubt they are even on the lease.......Its almost as if someone puts ads on craigslist or something to out rooms and everyone lives in the apartment. I dont know but its strange situation. They made the place look nice from the outside but its got alot of problems.

I have been living in this complex for over a year. Overpriced units in building that had poor…read moremaintenance for decades. New ownership since early spring had brought in some changes. But the extensive construction needed to bring the building up to code makes apartments uninhabitable from Monday through Friday. Church next door then has loud, day-long revivals on Saturday and Sundays. There is also frequent resident turnover. For the most part, people are quiet, but wealthy local parents occasionally rent apartments for their kids, eg. Underage drinking, loud fighting, etc. until 3am. There are better places for this price in the area.

Ok so here it goes the other day my daughter had a rusted bolt in her mouth left behind by the…read moremaintenance crew and they didn't have the decency to clean up after they were done with the job. So I wrote to the office to inform them about the incident and no one had the decency to even apologize. I'm so lucky I caught it in time because it had rust and paint on it, if she swallowed it, it would have not been good at all. All I wanted was an apology from them and I didn't even get that. Ok so I would like to update they did finally come and apologize to us and went above and beyond to say sorry. Thank you for showing you do care about your residents.

Just A Woohoo for Manny Alfaro Maintenance Tech at Avalon Willow! Manny is well versed & educated…read morein his field of current endeaver. He is bright, articulate, responsible and easy to do business with. Thank you Manny! Linda L.

I have lived in this building many years on the UES and they do the minimal to maintain the…read morebuildings on my block that they manage. They do nothing to stop the rats and roaches that live in the walls of my building. At night time it's like the rats are having a party. Take a look at the picture of one that was caught. I've called 311, and then HPD came by, but nothing was done. I have been in court with them for the past 2 years and have gotten nowhere. They keep the buildings unclean. Don't rent from them, because rats will be your roommates.

Not even deserving of 1 star. Pure fucking trash…read more Landlord is Gerald Musano. Google him to see his past stint in jail. He owns 28 buildings within Manhattan, mostly concentrated on the Upper East Side. Lived in one of his buildings for 3 years. Rent was below market rate and my actual apartment layout wasn't bad. It was spacious. The kitchen was small with crappy appliances but that is expected. The building is HORRIBLY managed and maintained. Maintained isn't even appropriate here. Tenants are left like animals without basic utilities like heat and hot water for days/weeks at a time. I lived here and experienced no heat for two weeks and no hot water for a week. When we had no heat, they gave us shitty $20 Home Depot space heaters that didn't even help. Calls to 311 don't do anything and the landlord knows this, so they are in absolutely no rush to fix anything. They are too cheap to hire a porter on weekends and holidays so trash piles up during those times and stinks up the entire building. I recall one long weekend when the trash was literally coming up the basement stairs because there was so much of it. The front door of the building had a broken lock for a week and could be opened by anyone. Totally safe. Management took their sweet ass time getting around to fixing it. Anything that requires attention in the building, even important things are not treated with any kind of urgency. They simply don't care and they will get to it when they feel like it. The basement is filled with rats and mice because all of the trash sits down there. I was coming home one day and literally, a giant rat passed by me on the staircase and ran down to the basement. The basement stairs have mice and rat shit all over it. Management doesn't give a shit, pun intended. As far as I know, I only had a mouse in my apartment once towards the end of my time here. I killed it with a trap myself and hired my own exterminator because I know management wouldn't pay for an exterminator to do the right job (patch holes with the correct materials). I had several cockroaches skittering about over the course of my 3 years. They have an "exterminator" visit the building once a month but he is pretty useless. Given how filthy the building is overall, I am surprised more critters did not enter my apartment. No matter how well you clean, you will get mice and roaches because they do not take the proper actions against pests in the basement, etc. The people working in the management office ignore most emails and when you call the office, someone picks up maybe 1 out of every 10 times you call. Do not ask for anything and don't expect anything from them. You will get nowhere. Management is based in Westchester and does not visit the buildings. New York State Law says landlords must return security deposits within 14 days. Musano and Liberty Mgmt don't care and won't return your security deposit unless you threaten and take legal action. The law doesn't mean anything to them, clearly. They're hoping you won't fight and they can hold onto your money. Rent Manhattan (also owned by Musano) sucks too and charges you bullshit fees, ballooning the payment you need in order to rent in the first place. Stay far far away from this management, this landlord and his shithole buildings. Given how open the market is right now, you do not need to rent a cheap apartment from them out of desperation. You can and will find something better. Trust me.

I am a professionally trained interior designer with years of experience working both within an…read morearchitectural firm and independently. I would NEVER have released my sofa to this company, which is what my moving company did, ignoring my directions to deliver it to an upholster recommended to me knowledgeable in antique restoration. I informed the owner of Upholstery Decorations that I had not given my consent to release it to him (Raoul Torres), had no contract with him, but if they wanted to submit an estimate I would review it. They did not, but they emailed photos of my pale, spotless sofa with a large stain on the back and several more revealing a dark, viscous liquid that had been poured over it. My contracted upholsterer attempted to retrieve my sofa but was prohibited because of an "open invoice" for $1,000! The "work" involved was despoiling my sofa and removing the cover. I had considered selling it, but impossible now. I still do not have my sofa and I am communicating with other equally distressed/angry customers. Read less

Excellent service very professional staff. From a local business owner quick move and packingread more