Met with Ron. The advertised price was $500 less than what we were told at the walkthrough & the 2…read moremonth promotion we received in writing as applicable was no longer available. Typical bait and switch

I was very surprised to read the ratings on The Mason. My husband, daughter and I visited The Mason…read morelast month, and we had a wonderful experience from start to finish with Ron Jennings. He was professional, prompt with his communication, and took his time showing us around the building. The property, unit, and amenities are all beautiful. I am not sure how these units were being managed last year and prior, but we had an excellent experience in June 2024.

New apartments - 2 per floor with a total of 6…read more Good: Open and airy floor plans Excellent light Seems like solid construction - solid doors, etc Great kitchen Nice view from roof deck Good appliances Not So Good: Wildly over priced Balconies for every apartment look in to parking lot and back of restaurant View out front windows is of Section 8 housing Not all windows open Parking available but at exorbitant add on rate (about 2 1/2 times cost of municipal lot down the street)

I would love to thank Renata. She is absolutely amazing and helped my wife and I get a dream…read moreapartment. Against all odds we were denied many times previous to working with her due to an issue of credit. But Renata was so determined to help that she helped us get an apartment beyond what we were hoping for. It's absolutely beautiful and may I say this was all within just one week. She was SUPER responsive EVERYDAY. Answered all my questioned and yes I had a lot. She is so nice and showed me that she truly cared. Also extremely professional and very reassuring. I couldn't have asked for a better experience. I worked with people who I knew in real estate and even they couldn't get me approved. But Renata got it done and she got it done fast and in a place that I'm so happy. We are truly grateful to you Renata continue to help lives the way you helped my wife's and I. We feel truly blessed and couldn't do this without you. Everyone reading this know you are in good hands!!

Reneta gives off a very condescending and unfriendly vibe. She said my partner and I were "wasting…read moreeveryone's time" by asking to tour places more than a month ahead of our move in.

Ok so here it goes the other day my daughter had a rusted bolt in her mouth left behind by the…read moremaintenance crew and they didn't have the decency to clean up after they were done with the job. So I wrote to the office to inform them about the incident and no one had the decency to even apologize. I'm so lucky I caught it in time because it had rust and paint on it, if she swallowed it, it would have not been good at all. All I wanted was an apology from them and I didn't even get that. Ok so I would like to update they did finally come and apologize to us and went above and beyond to say sorry. Thank you for showing you do care about your residents.

Just A Woohoo for Manny Alfaro Maintenance Tech at Avalon Willow! Manny is well versed & educated…read morein his field of current endeaver. He is bright, articulate, responsible and easy to do business with. Thank you Manny! Linda L.

I lived in Liberty's property at 337 E. 77th Street for the last year, and as far as the rental…read moreexperience in Manhattan goes, this was a pleasant surprise. Disaster have struck early on when my key didn't work on the 1st of two doors to enter when I was moving in. The super answered and was over within 20 minutes. This quick service was indicative of the treatment I received during my entire year renting at this building. Raquel and Marisol are both responsive to email, and respond quickly to any issues (i.e. my drain was clogged, and they sent the super to my apartment within 24 hours of contacting them about it). The apartment was in good condition when I moved in, so I honestly didn't face many problems. There is also a lot of closet and storage space. The apartment was comfortable and came at a fair price compared to other Upper East Side rental properties. The air conditioner and heater both worked well. I only moved out as my girlfriend is in a subsidized building, so it made sense to move in there. Otherwise I would have happily signed on for another year, and likely more. Management was understanding and helpful with the move out process. They provided an email which detailed the procedures I needed to take to receive my full security deposit, and answered all my questions. Overall, I had a very good experience, and I would recommend renting at this location.

I have lived in this building many years on the UES and they do the minimal to maintain the…read morebuildings on my block that they manage. They do nothing to stop the rats and roaches that live in the walls of my building. At night time it's like the rats are having a party. Take a look at the picture of one that was caught. I've called 311, and then HPD came by, but nothing was done. I have been in court with them for the past 2 years and have gotten nowhere. They keep the buildings unclean. Don't rent from them, because rats will be your roommates.

I had a cane chair repaired at this shop. Bad experience. The two stars just reflect the fact that…read morethe job was finally done, but the work ethics and communication level deserve none. Without getting into details, the work was not done the way it was promised to be done, and the Spanish speaking crew conveniently pushed the "misunderstanding" button when asked what happened. Actually, it was pure sloppiness and carelessness. Or they are very good at pretending to understand English. Anyway, I had to make another trip to pick up the chair after they fixed it, and that was pretty frustrating since I don't live close by. If you chose to work with them, my suggestion would be to have some kind of recording of what they are promising to do.

I am a professionally trained interior designer with years of experience working both within an…read morearchitectural firm and independently. I would NEVER have released my sofa to this company, which is what my moving company did, ignoring my directions to deliver it to an upholster recommended to me knowledgeable in antique restoration. I informed the owner of Upholstery Decorations that I had not given my consent to release it to him (Raoul Torres), had no contract with him, but if they wanted to submit an estimate I would review it. They did not, but they emailed photos of my pale, spotless sofa with a large stain on the back and several more revealing a dark, viscous liquid that had been poured over it. My contracted upholsterer attempted to retrieve my sofa but was prohibited because of an "open invoice" for $1,000! The "work" involved was despoiling my sofa and removing the cover. I had considered selling it, but impossible now. I still do not have my sofa and I am communicating with other equally distressed/angry customers. Read less