I am a professionally trained interior designer with years of experience working both within an architectural firm and independently. I would NEVER have released my sofa to this company, which is what my moving company did, ignoring my directions to deliver it to an upholster recommended to me knowledgeable in antique restoration. I informed the owner of Upholstery Decorations that I had not given my consent to release it to him (Raoul Torres), had no contract with him, but if they wanted to submit an estimate I would review it. They did not, but they emailed photos of my pale, spotless sofa with a large stain on the back and several more revealing a dark, viscous liquid that had been poured over it. My contracted upholsterer attempted to retrieve my sofa but was prohibited because of an "open invoice" for $1,000! The "work" involved was despoiling my sofa and removing the cover. I had considered selling it, but impossible now. I still do not have my sofa and I am communicating with other equally distressed/angry customers. Read less read more

Excellent service very professional staff. From a local business owner quick move and packing

Just reported this company to the better business bureau and NYS attorney generals office for shoddy, unprofessional materials and labor. Do not use this company. The owner is not to be trusted and will not stand by his substandard work. Awaiting remediation from statutory agencies. YELP reviews say it all. read more

I went to them because they are local 3 weeks ago to get an estimate for 3 chairs ( I had pics of them). Owner said it would be $450 for each, which was about the same as others I priced. He told me how much fabric I'd needed. I told him ok & said I'd be back when I had the fabric. Went there yesterday and the price jumped to $900 for each wing chair!!! I told him that's not what we he agreed upon & he said that was the price. I told him he was very shady & dishonest & walked out. read more

BUYER BEWARE!! They do not deserve any stars! Horrible experience! They are crooks! STAY AWAY! DON'T USE! Raul Torres does not know what he is doing. He ruined my couches. He lies and took advantage of us. Claims he has 27 years of experience but yet he can not address all problems with my couches. He has no idea what he is doing! Clearly he is a fake! Uses very cheap material but charges a lot of money. Spent over $7K and it took over 6 months from beginning to end. They had to redo them 3x and they still were in horrible condition! The stuffing is also very cheap and coming apart! Cushions are now malformed and bumpy and no longer fit on the couch. Buttons are popping off and the couches are falling apart. Seams coming apart. Made complaints to them but fall on deaf ears. There is no support on the backs of the couches. They do nothing right. All the chairs and couches in their store are not their work. Don't believe a word they say. Don't waste your time or money! I have reported them to BBB and Attorney General. I hope they close them down! read more

Our dogs destroyed the corner of our sofa. Upholstery decorations came and picked up the sofa and reupholstered it, matching the intricate pattern, and returned it that same day! Great service, great work! read more

Had 2 cushions redone. After sitting on them a couple times a week for a month it became clear one was much softer than the other. Citing a 2 week return policy they said go f yourself. read more

I had a cane chair repaired at this shop. Bad experience. The two stars just reflect the fact that the job was finally done, but the work ethics and communication level deserve none. Without getting into details, the work was not done the way it was promised to be done, and the Spanish speaking crew conveniently pushed the "misunderstanding" button when asked what happened. Actually, it was pure sloppiness and carelessness. Or they are very good at pretending to understand English. Anyway, I had to make another trip to pick up the chair after they fixed it, and that was pretty frustrating since I don't live close by. If you chose to work with them, my suggestion would be to have some kind of recording of what they are promising to do. read more

Raoul is unbelievably unprofessional and dishonest. He never responds to phone calls and doesn't show up when he says he will, leaving you waiting. He does not give accurate yardage estimates on fabric needed for work. I had a wingback chair covered and he said he needed 10 yards and then insisted he didn't have any fabric left over. Every website I have checked has estimated needing 5-7 yards so why did I need to order 10 and why wasn't there any left? Additionally, I asked for a price on a sofa slipcover, initially, he told me it would be $800 and then when I was ready to have the work done, he said it would be $1100 and that was after telling me he'd give me a good price. I also had him adjust and recover a seat cushion and it wasn't done properly the first time and had to be re-done. He charged me far too much for that as well. He clearly has no interest in having me as a client and cannot be trusted so I would not recommend him. read more

Had them re-cushion my couch for me. I was very unhappy with the way it looked when done. When I contacted the shop I first spoke to A Diana who told me that Raul ( the owner)said he would fix the work on a certain day...he never showed. I called again and they rescheduled and again he failed to show. This happened three times. On the fourth appointment date When I spoke to Cindy , who was very apologetic when Raul again asked if he could change the date..I refused and he finally sent workers to repair the original shoddy work. Raul the owner is VERY undependable and NOT a man of his word. I would avoid this company if you can. read more

I had a reclining chair reupholstered. The original and negotiated price of the job changed as the owner said he made additional enhancements which I was not aware of. Additionally we agreed that if the seat cushion was too hard, it would be replaced. When I called to say the cushion was too hard, he did not make good on the agreement. He told me that it would soften up with use. Well how can it soften if no one uses the chair because the seat is too hard. Be careful when doing business with the company. read more

I read a negative review about Raul and his services and I just have the opposite opinion. Raul did a very expensive white sofa (which is extremely elegant and delicate) and he did it well and on time. He has done a leather armchair and one in silk material. Punctual, courteous and reasonable. I would use Upholstery Decorations again and I recommend it to other people Manuel read more

I asked them to reupholster 2 chairs with a specific fabric which I chose from their book of fabrics. They took a deposit from me and as well as my chairs. The next day I was informed that the fabric I chose was discontinued. I couldn't find another fabric that I liked so I asked them to just replace the cushions and return the chairs to me with the original fabric. The owner, Raul Torres, then informed me that he had ripped off and discarded the original fabric! Of course he did this to try to force me to choose another fabric and continue the job. I had to send him a threatening letter to get back my damaged chairs and he still owes me money! read more