I have used HappyNest about 8 times. I was very pleased until the last load came back.
My scrubs were stained and ruined...4 scrub tops had bleach spots and dark stains on them. They were also very wrinkled.
My dress was stained purple.
I was supposed to get a welcome kit and bag...Never got that.
When the clothes come back, they are folded and ready to put away. But because I simply put them away and didn't unfold everything until I was ready to use days later, HappyNest will not compensate me for my losses. At the very least they could credit me.
But since I did not unfold all of my cleaned laundry to inspect it within 24 hours of getting it back, I have no rights to compensation.
It was a great service until now. If you want to gamble with your clothes, it's a great service and not cheap. They are timely. Just prepare to unfold and inspect within 24 hours of getting it back. How convenient is that? read more