Very poor service . Signed up for laundry pick up. They advised to use kitchen garbage bags for the first 2 pick ups and the I would get " happy nest blue bags". I scheduled a next day pick up and received a text confirmation. A couple of hours later I got a text saying the pick up was cancelled. I called and was told it was a computer glitch and the fixed it. Received another text the pick up was confirmed. I had notes on my file to ring the doorbell for pick up.
Next morning at 6 am I revived a text that I was the next pick up. I put 8 bags on my front porch. 2 hours later the guy showed up. Took a picture and left, didn't ring the bell . Did not call. I immediately got a text the driver could not pick up. I called and was advised I had the wrong bags. She checked the picture snd told me I did in fact have the right bags and the driver would be back . He never came back. 2 hours later I called again and was told the did not pick up because not every bad was tied correctly. The said one bag was slit open. It was not. No bag was slit. One bag was gaping at the top but could have been easily secured. Why not take the 7 bags that are tied if only one was open. Customer service advised the driver tried to call He did not. He also didn't ring the bell per my account instructions . Don't use this service. Very sloppy !! read more
