I had an urgent issue with a male cat having a UTI. Spent a few hours calling multiple vets, some…read morefully booked for weeks, another wanting to charge me $200. emergency fee during office hours, another wanted me to drop off in early AM and pick up at 5 PM, not practical when we live an hour and a half away, 2 others didn't return phone calls until 36 hours later. (The first one I called and I was waiting for a return call, but was on vacation though it was never in originao phone message).It was exasperating!!! Kilauea Vet understood the urgency and challenges I was facing and prescribed the meds for me to pick up, true angels who put the animal's welfare first . My kitty and I are eternally grateful.!!!

Small veterinary clinic that does all the tests in-house during your visit. Because they are a…read moresmall place, the wait times are long (mine was over an hour) and ask all patients to wait outside.

I am a long-time customer of this business. I had a 5-star experience for 5 years. But lately, the…read morepast year I've had nothing but horrible experiences since Randy took over the office and replaced the staff with disrespectful unhelpful people. I will never go back. They constantly try to add meds that your pet doesn't need, they don't answer the phone, they don't refil your pets meds on-time and the receptionist is rude. Ever since the girl with braces left, this place has gone downhill. Update: We did express our concerns through voicemail when you closed early, didn't notify us and did not fill our pups critical prescription before closing for the weekend. You never responded to the voicemail or called me back. Clearly the issues happened AFTER that visit. Thank you for taking zero accountability.

I feel like I let my dog down by bringing her here. I was hoping to get her the best care on the…read moreBig Island but I was regretfully mistaken. This place is awful. Definitely the worst vet I have ever been to. If you love your baby, companion, or best friend do NOT come here. Forgot to add this - To make matters worse, at the end of the second visit the receptionist told me my dog's vaccines were expired, even though she had literally just been vaccinated on July 31, 2025. When I pointed this out, they brushed it off and said the records "must not have been updated." This IS sloppy record-keeping and is dangerous and unacceptable!!! This was only my second visit today and it will be our last because of the horrible care and treatment my dog received. Our first appointment earlier this month was already unsettling. I didn't like how it went but I told myself at least I finally got her to the vet after searching for years. I thought maybe we could establish care here. I was wrong. During the first visit with Dr. Ross, communication was poor. I had to ask for results after expensive tests and an x-ray, which should have been reviewed with me automatically. I also found her dismissive. She did not use her transcribing device consistently which made communication strained, and it left me questioning how thorough her care really was. Today's follow-up was even worse. The vet tech assistant Alirah attempted to draw blood but failed, leaving the needle in my dog while tapping it repeatedly. It was painful to watch, and I had to tell her to stop. Then they tried to take my dog out of the room to try again without me. I refused. I said the doctor needed to do it. Then Dr. Ross came in, did not really acknowledge me that much or apologize, and still failed at first. In total my dog was poked 3 times before the blood was finally drawn. What made this experience even more unacceptable was that both the Dr. Ross and the vet tech assistant Alirah misgendered my dog. At first I let it slide, assuming the doctor misspoke, but when I went to get her medication and the vet tech assistant Alirah also misgendered her it was clear this was not a slip. It was carelessness and disrespect. To make matters worse, I was charged a $41 follow-up fee even though the doctor never examined my dog or had a real conversation with me. The bloodwork fee was separate, so I know the charge was just for "the visit." I questioned it, but the front desk staff stood by it stating that it meant Dr. Ross "reviewed the results". Another important point: when I spoke with Stephanie on the phone, I specifically asked for Dr. Ross's veterinary license number. She refused to provide it. I also asked for the name of the assistant who attempted to draw my dog's blood (Alirah), and she refused to give me that information as well. Their refusal to provide such basic, legally relevant information that I have every right to know speaks volumes about how this clinic operates. It demonstrates a clear lack of transparency, professionalism, and accountability. I left feeling sick and upset that I ever trusted this place with my dog. I regret giving them my time, my money, my energy, and most of all, access to her. This clinic is careless, unprofessional, and unsafe. I hope this place closes down if they can't do better/ provide good care to their patients. DO NOT GO HERE!!!!!!!!!!! SMH I WISH I CHECKED THESE YELP REVIEWS!!! I WOULD HAVE NEVER GONE

Great Veterinarian. Helped Loki my 19.5lb tuxedo feel…read morebetter when he cut his paw and the previous vet neglected the issue. Technicians were very pleasant and knowledgeable. I appreciated the attention and consideration. I would recommend her to others based on my experiences.

What a gem this veterinary office is! It's small, one one one personal care for your pet! The…read moredoctor and support team are very skilled and personable. Everything is super tidy and clean but the personal effects are warm and inviting. They don't have a one pet at a time in the reception area though. Just check in ton them before you bring a pet in.

I adopted a male dog that was the best ever. He was 2 and I had him for 14 years. His name was…read moreCarson.

Let's just say 11 years ago we adopted 2 dogs from here, and we provided a great home and love in…read moreoahu. We just moved to hilo on Jan 4th and before we came here I put in multiple applications for 2 different puppies, on Friday I called this place to confirm that they still had puppies because we wanted to adopt one or two. Not ONCE did the lady on the phone advise that we weren't allowed to purchase 2 puppies at a time, nor did she mentioned before even brining a pet home the application has to be confirmed on their site (which I completed a couple weeks before we moved), plus it will take like 3 days before even bringing the puppy home. That aside, we walked in with our 2 boys excited to bring a puppy home, and when we went to the counter the lady out right said we won't be able to take a puppy today due the one million reasons that she mentioned which made no sense and made it seem like I had no Idea what liter syndrome meant. My sons were bent outta shape because of those words. FYI, next time, talk to me and not to everyone else in the room behind me. We purchased dogs from humane society countless years and to have to be turned down because we are not a right fit family for puppies is like a slap in the face especially when we bought our 2 puppies from this place at the same time. I feel this decision was more based on a personal choice on my response to the first lady I spoke to, instead of hearing what questions I had she kept telling me that we couldn't have two puppies due to litter syndrome. We understand littermate syndrome, but when you take correcrive actions and extensive training with your dogs, that won't happen as we do our own. Do we all really know their personalities? No, but as the owners, it's our due diligence to teach them right from wrong. Studies are saying "littermate syndrome" is not even a real thing. We label problems with two young dogs as "having Littermate Syndrome," because we absolve ourselves from the responsibility to fix problems that humans created and can't resolve. See, the problem isn't the dogs. The problem is peoples ability to address their individual needs. It's easier to label a syndrome than to just give more TLC and understand stand them. On that note, you sent me this email the day after saying I'm not a fit? So much for waiting 3 days and calling to see if we are a fit when we meet with the counselor. That is ok! I went to Rainbow friends animal sanctuary and we rehomed a dog, and someone just so happily allowed us to rehome their 2 puppies that were left at their front door This place is such a disappointment. Going forward, I will not recommend this place to anyone anymore. Even though my 2 other dogs came from here, and we love them dearly. This place will be the last on my list now, not #1 it took less then 24hrs for them to tell my family we are not a fit before even giving us the chance. The slogan should not be providing them a good home. The lady after us asked for 2 kittens, and you were gladly open to having her adopt them after she just mentioned her current cats' lack of health for many reasons that did not match up! Go figure! The care you give for cats is not the same as dogs? Why is that? Should we not give the animals all the same care, love, and treatment? Seems like it's a preference here and bad choices! I'm done venting, but if you are looking for dogs and puppies there are many other adoption places to go that will give you better service then this place its sad that I recommended this place to a bunch of families and they actually said they were turned down too and got their dogs else where. Please feel free to share your family requirements and what makes the best families for these animals? All these people are opening their homes, and you're denying it, but crying that you have no shelter space.......this could be one of the biggest reasons. Look where you lack the experience, which is assumptions and judgment!

Stopped by to see the animals. I give rainbow friends a lot of credit for helping so many pets…read more I don't understand how people who have rude comments talk bad and yet don't donate to help? They're doing the best they can. Be helpful instead of judgmental. Thank you.

If you are looking for a place to adopt a dog, give these guys a visit. This is a place that needs…read moredonations and support from the community. This is what you call people who are trying to find homes for their fur babies. Instead of going to Hawaii Humabe Society, give these guys a call. They gave great big dogs that need to find great homes. If you need a place to volunteer your time here If you would like to donate to a great adoption shelter, these guys could really use the donations more than others' adoptions shelters I've visited in hilo. Tell them Dee and Moke RKT referred you, hahahaha!!! Don't be discouraged......the people here are very nice, and they really try to match you with a dog that matches your vibes!!! Cammile, Vivian, and the owner really made us feel welcome! We got to meet akana , and my husband named him ehu and will be fostering him for a couple of weeks and hope to adopt. We hope he gets along with our other fur babies to speed and smooth the process !

Thanks to Laura's amazing care at Hoku Kennels we have a beautiful male Chow Chow…read more Teddy Boi. She answered all my questions sent videos,met us at the airport in Hilo. Gave me all the info and paperwork we needed to bring him home to Oahu. She followed up to insure he was fitting well into our pack. She loves what she does to insure that the breed standards are met and exceed. We couldn't be happier and would highly recommend Hoku Kennels to anyone looking for a beautiful fur baby. Thank you for all you did to make it happen

Laura at Hoku Kennels is amazing... she takes great pride in her breeding and caring for her…read moreanimals. She was very informative, friendly and patient with all my questions and needs while we were in the purchase period. The entire process from our first connection until we were handed our new pup was smooth and easy. Thanks to Laura. We consider Laura's as part of our ohana. She will forever be our Kinamona's nana. Thanks to Holu Kennels and Laura, we now have an amazing addition to our ohana, Kinamona was friendly, loving and potty trained when we brought her home. She is a blessing here in the islands. Cleveland Ohana

We had the best experience here with our two cats! They were very knowledgeable and kind to us and…read moreour animals. I would highly recommend establishing care with this clinic. Convient location also!

This was a great place years ago when Dr. Grune was there full time and had the best staff. Now the…read more2 office girls (One is supposedly "manager") are VERY RUDE and VERY unprofessional. Apparently Dr. Ortega doesn't mind employing unprofessional rude office staff. Spent over $1000 just on one surgery but when our dog really needed to be seen to be euthanized for extreme seizures they would not make the time to see her when they were open and not even close to closing time. This place has become a joke. NEVER take your pets there. Another good reason to not use them is that they don't do emergencies.

Today was my first time here well i should say today was my fur kids first time here. She had her…read morenails trimmed she went in and less then 5 minutes she was back out to me. I thanked everyone who helped and we were out on our way. Im so grateful that I found Chloe and her amazing team. I have to be back soon. Chloe im so Happy that we've found you. My fur kid is Happy to walking around the house with her short nails. If you're on Instagram please follow her bigwagglemaui to check their Instagram page.

So happy we found them! So friendly and professional. Stopped in for a nail trim. Super fast and…read morereasonable. Rico was happy and he's a tough customer. We will be back !.

Hilary took my 2 wild pups at once, easily and confidently into her cute van. I awaited for all…read moremayhem to break loose , but instead 2 calm, well- groomed head -to- toe dogs emerged with her. Reliable, affordable, great results. I recommend her.

Quick, affordable, gentle & communicative! We have a long…read morehaired female who does NOT like to be held or even near you for long periods of time, let alone give you the time to groom her. Hilary came right to our house and got her nails and paw pads trimmed in no time & no stress for our cat. Great job trimming on our diva cat!!