WORST DAY OF MY LIFE!!!!!!!! DR Alan tried her best but…read morejanie was the worst. took my cat eathan in for a check-up for a leg injury and i feel like i was over charged she was giving me a hard time when i arrived they told me that the total was going to be 80$ ended up paying 349$.

Sadly we had to put our girl out of her misery. These folks were incredibly kind each step of the…read moreway. We even got a heartfelt condolence card from Dr. Alan - every surface of the card was filled with kind words. We were blown away (in a good way).

I've been taking my fur-keiki to Aloha Veterinary Center in Hilo, and I honestly couldn't ask for a…read morebetter experience. Dr. Lyons is incredibly sweet and supportive--she always puts us at ease during visits. The vet tech is amazing too; they never forget us and always greet us like old friends. One of the best decisions I made was establishing care early on. It's the peace of mind knowing that when something comes up, we already had a trusted team ready to go. The location and the parking lot has easy access too. There's no 24/7 vet care on the Big Island, which is something I wish we had, but knowing I have a solid daytime team ready to go makes a huge difference.

We've been g oin g to aloha vet for 13 years. The staff is very professinal and we recommend this…read morevet for compassionate care.

Love this vet clinic. I left Oahu Haiku Vet and enrolled back in Maika'i Vet. Both sides the…read moreveterinary care is consistent as they were trained together back in the day and returned home to Hawaii to help us with our animals. If you are overly sensitive or have no patience maybe go somewhere else. This is my 5th senior dog under their care and I trust them. Dr. Mina is the best.

#1 Veterinary code of ethics is to do what you can to keep the animal comfortable and less…read morestressed. This means allowing pets owner to be with and comfort a dying animal especially. I was denied that and my best friend and companion suffered over 5 hours in back without my loving attention. When I was allowed back. I was told "she was waiting for you..." then she died a horrible not peaceful by any means death as she struggled with every breath and her tongue flopped out in my hand before she was euthanized. Zero compassion from this doctor. ZERO.

I've been going to Pahoa Animal Hospital since they first opened, and I've been consistently happy…read morewith the care my pets receive. I first started seeing Dr. Bill, who I really liked a lot, and more recently I've been working with Dr. Amelia, who has been absolutely fantastic. I have two senior kitties with hyperthyroidism, and she has been incredibly attentive and compassionate with their care. If lab results don't come back the same day, she will personally call me in the evening after work to make sure I get the results. That level of dedication means a lot. Any time I've had questions and reached out by email, even after hours, she has responded herself. She is always kind, patient, and genuinely caring, not just toward me, but toward my pets as well. The staff is just as wonderful. Shelly and Pua, who I've interacted with the most, have been exceptional every time. That said, every single person I've encountered, from the vet techs to the front office staff, has been warm, friendly, and caring. I truly cannot recommend this veterinary practice enough. I've referred so many people here over the years that I've lost count, and I will continue to do so.

Pahoa animal hospital has been a blessing in our lives. We took our dog Brulee there and we were so…read morethankful with how professional, loving and caring the staff all are. We would highly recommend this place over and over. Dr.zach was one of his favorites and they always made sure he got to at least tell him hi even if he wasn't seeing him that day.

The care that our beloved "Alani" received was exceptional !. Dr Bob and Jordan and Dr. Jen…read moreChartier allowed "Alani" to cross the rainbow bridge in our home in her favorite spot watching the sunset. We appreciated everything they did for her . From the doctors to all their staff , they are wonderful. In the near future we are getting a new fur baby and there is no doubt where she will receive her care.... KONA VET !!

I've been going there for several years and have been frustrated with lack of care. Recently took…read moremy dog in as he was expirencing pain in his jaw. Drove an hour to get there but the vet didn't even try to open my dog mouth to inspect it. He said that my dog is not liking him open a mouth and he can't do much! I said he is in pain can you try again, no dog likes to open their mouth you need to just force it. My dog was not dangerous (20lb older scottie). But the vet said he can only prescribe a pain killer to numb the pain and that's all. I was pretty disappointed with lack of care to even attempt to inspect my pet. I drove an hour to see him for 5 min of his time and zero help! I am not going back there again.

My cat had an injured tail and my good friend highly recommended Dr Pease so I thought I would give…read morehim a try. When we went into the exam room, the doctor brought his two big dogs in the room too, " to comfort " my cat. But it freaked him out instead. So Dr Pease said he would give my cat a sedative to help calm him down. Dr Pease finished a complete exam and exclaimed that his weight was smaller than he thought when he administered the sedative. He said my cat would wake up after a few hours and to let him sleep in his carrier. My cat never woke up. I informed the vet. They expressed no concern or remorse. They charged me a few hundred dollars for this! As if this wasn't bad enough. The following year the office sent me a reminder card to schedule an appointment for my cats annual check up! I had to call them to remind them that they had murdered my cat the prior year! After that they sent a condolence card. This vet is so totally out of touch. He should not be in practice.

Dr. Pease has been my families vet for 15 years. His care and love towards our animals and tough…read moredecisions through the years have kept us with him, and will continue to keep us with him. He is beyond knowledgeable and informative on the best decision for your animals care.

We arrived on August 7th & were forced (due to state Covid issues) to go through Honolulu, at the…read moreinspection station there they were not helpful with my 2 crates & im in my late 60's - so they complaint about Kelly not helping is irrelevant. After Quarantine I had setup a meet and greet with Dr Head at Keauhou Veterinary Hospital, although I had to stay outside on the lanai I was able to have a long discussion with Dr. Head over the phone. One of our fur babies (Rosie) has had a long history of heart disease, sadly a couple of days later she suffered a stroke, I called KVH and even though they had 3 emergencies that morning and Dr. Head was in surgery they got me in. Dr Head called me and explained what had happened and kept her overnight, Rosie died early the next morning and Dr. Head called and took the time to just comfort my husband and I. I can't say enough about how kind the entire staff has been from when I first contacted them from the mainland to now. Thank you so much Keauhou Veterinary Hospital for being there for us in so many ways

I paid a lot for testing and can't get an answer about results. I have had to keep calling to get…read morethe results. After days of calling to find out the results, it turns out they never even took the sample and they wanted me to come back in again. I am so done with them. They are the worst don't go.

I walked into Petco looking for some fish for my pond . The aquariums at the time was out of many…read morefishes I was looking for. A staff member asked if I needed help and was very friendly and told me about the recent sale and that's why didn't have a larger selection. I did select about 12 fishes and his customer service was excellent. I should have gotten his name to give him proper credit on this form. I will be checking in again to see the selection of fish again in a few weeks. I've noticed a few places sell aquarium fish from home and will also check on them.

Disappointed! - I've come here before for nail trims and dremel services, and my previous…read moreexperiences were generally quick and satisfactory. Unfortunately, this visit was very disappointing. The groomer cut one of my dog's nails too close to the quick/vein, causing it to bleed, and also dremeled/filed the tops of multiple areas on his paws, which were also bleeding quite a bit. He was noticeably in pain afterward, which was extremely concerning as a pet owner. I understand accidents can happen, but cutting into the quick and over-dremeling multiple areas of his paws is not something I consider acceptable for a routine nail trim. I'm especially disappointed because I've used this service before without issues. I hope the grooming team takes greater care to prevent this from happening to another pet, especially as my poor baby is in pain!!

I don't understand the bad reviews on this place. My guess is these were previous vets who no…read morelonger work here, (the turnover on the island is huge), and likely from a long while ago, because our experience was BEYOND great. I'd give them 10 stars if I could. At 8pm, after normal hours, we called the number and Dr Valentina Poggi answered immediately. Our dog had gotten a stick jammed in her mouth and it ripped a nasty hole in her tongue and was bleeding badly. In spite of being 1.5 hours away from us, Dr Poggi said "I'll see you at 9:30." We rushed over, and Dr Poggi and a vet tech were waiting. They immediately took our dog, who needed to be sedated, and then her tongue stitched. It is very clear these folks genuinely care about animals. They did a great job, and the best part is, the fee was very reasonable. Dr. Poggi even called the following morning to check up and see how our pup was doing. While we love our vet on our side of the island, unfortunately they don't do after hours care, which as we all know, is sometimes needed. If we ever have an after hours vet need, we would absolutely drive across the island again to see Dr Poggi. Our only regret is we don't live closer because this would be our main vet if we did. We found the place to be clean, well run, and they have everything they needed to care for our girl, and all the meds we needed were there as well. So if you're reading this, and you see some older bad reviews, I'd like to remind you that those vets likely don't work there anymore, and our experience was nothing but positive in every single way. HIGHLY recommend Aina Hou Animal Hospital and Dr Poggi.

It is with great sadness, I write this review. My previous opinion was a five star. I really…read morebelieved that Dr. Jackie Pickerell was awesome and capable of making decisions for the welfare of our beloved dog, Mochi. Unfortunately, after our dogs illness that happened last week and the lack of care or support, I need to write this review. I am offering this as a cautionary tale; Dr. Jackie use to be on top of her game. However, since her unfortunate accident, and a loss of someone close to her, and a recent emergency call to her on a Sunday afternoon, I write this. After the last visit to Jackie, and a dose of two powerful drugs into our five pound Chihuahua; Mochi began to have diarrhea two days later. We ignored the symptoms until we noticed, she stopped eating, and by Saturday, began to vomit. On Sunday, we called Alii Vet Hospital. Mochi has been a client for over a year now. Dr. Pickerell returned our call from an exciting boat trip whale watching. Rather than refer us to another clinic, she suggested we give our dog pepto-Bismal. This made our dog throw up and by Monday, she was lethargic. Concerned, we called back, left a voicemail and waited for a return call from Aina Ahou; no one called. Dr. Jackie called in sick on Monday, and no one returned our call about our near death, beloved Mochi. Fortunately, we made contact with a hospital in Kona and rushed Mochi there to Alii Vet Hospital. We are sad by the lack of care or concern from Dr. Jackie and her staff; we hold everyone there responsible. Mochi is still; a week in the hospital recovering from her diagnosis of a serious life threatening illness. We wish Jackie well, and that she gets the emotional support needed. All things happen for a reason. Our Mochi is in good hands now, in Kona at Alii Vet Hospital, available 24/7 as an emmergency hospital. Me ke aloha.

We found a 4 week old kitten trapped in a wall. She was in rough shape with multiple injuries…read more Alii clinic went above and beyond the call to treat her and show us how to care for her. She had been wounded and was seriously emaciated. Today she is 100% wonderfully recovered! God bless the folks at Alli! They saved her little life!

Hire a receptionist who returns calls. It's been at least 3months. Multiple phone messages and no…read morecall back. After listening to that long winded automated recording with a directory that takes you to a recording that no one ever listen to. Guess they don't care for the business