WORST DAY OF MY LIFE!!!!!!!! DR Alan tried her best but…read morejanie was the worst. took my cat eathan in for a check-up for a leg injury and i feel like i was over charged she was giving me a hard time when i arrived they told me that the total was going to be 80$ ended up paying 349$.

Sadly we had to put our girl out of her misery. These folks were incredibly kind each step of the…read moreway. We even got a heartfelt condolence card from Dr. Alan - every surface of the card was filled with kind words. We were blown away (in a good way).

I've only had two visits to Aloha Veterinary Center, but I must say that I've been very impressed…read morewith Dr Matsumoto and Dr. Beth. Both doctors patiently listened to any questions/concerns I had. Everyone, from front desk staff to vet techs are friendly and welcoming. I also appreciate the fact that they are open 6 days a week (8 am to 6 pm) with emergency services on Saturday from 12-4, which shows that Aloha Veterinary Center is making an effort to fulfill veterinary care in the community.

I called because my dog was expelling blood and vomiting. They told me to come in at 1PM that day…read more Because it was an emergency I would have to pay $225 up front which I did. Then I waited a half hour before a vet tech. came and said she was taking the dog to have a "fecal Smear'". I told her I would like to speak with the veterinarian. She brought my dog back.. Ask if they could get a blood test to maybe rule out pancreatic problem. By now it was nearing 2 PM. I told her I did not think it was pancreatic. My dog showed no symptoms of pain. and , of course, by this time I am beginning to think they just want to run up my bill. I never got to see the vet. and I ended up paying $78 for a fecal smear WOW! Her temp was 101.3 per the tech This experience is so different from the experience I had with Dr Matsumoto. Last October my other dog had an intestinal package. He took an X-ray discussed it with me and with in the hour he operated. He was wonderful! We discussed options and my dog is alive because of him.

So grateful for Dr. Mina and his staff for the care they gave to our dog who was sick and not…read moreeating. Dr. Mina came in the office on his only day off to treat him. Our dog was able to come home the same day and is on his way to recovery thanks to this great clinic!

#1 Veterinary code of ethics is to do what you can to keep the animal comfortable and less…read morestressed. This means allowing pets owner to be with and comfort a dying animal especially. I was denied that and my best friend and companion suffered over 5 hours in back without my loving attention. When I was allowed back. I was told "she was waiting for you..." then she died a horrible not peaceful by any means death as she struggled with every breath and her tongue flopped out in my hand before she was euthanized. Zero compassion from this doctor. ZERO.

I've been going to Pahoa Animal Hospital since they first opened, and I've been consistently happy…read morewith the care my pets receive. I first started seeing Dr. Bill, who I really liked a lot, and more recently I've been working with Dr. Amelia, who has been absolutely fantastic. I have two senior kitties with hyperthyroidism, and she has been incredibly attentive and compassionate with their care. If lab results don't come back the same day, she will personally call me in the evening after work to make sure I get the results. That level of dedication means a lot. Any time I've had questions and reached out by email, even after hours, she has responded herself. She is always kind, patient, and genuinely caring, not just toward me, but toward my pets as well. The staff is just as wonderful. Shelly and Pua, who I've interacted with the most, have been exceptional every time. That said, every single person I've encountered, from the vet techs to the front office staff, has been warm, friendly, and caring. I truly cannot recommend this veterinary practice enough. I've referred so many people here over the years that I've lost count, and I will continue to do so.

They are very good veterinary service, well equipped and great customer service and support techs…read more However, their Vets are very busy so you may have issues with your pet that they may try to quickly diagnose but lack the time to research symptoms and breed problems. I took my dog there for two years telling them her eyes were changing and getting cloudy. They took a look with their generalized equipment and say to me that things look OK. If they had taken anytime with research they could have recommended me two years earlier that she had GRUP which is an inherited eye disease. Those two years of the disease developing without treatment was devastating to my dog.

The experience that I had with the physician was nice…read more His office staff including management is lacking in attention to detail, seriousness of patient care, office smells unclean and unsanitary it's a money making machine... efficient money making practices... not much room for patient love, attention, affection, it's literally an inefficient machine.

i recommend this vet service if you can get dr milnes (works mondays only) or the owner dr jordan…read more(by special appointment) or dr walker. other than mondays with milnes or dr jordan by appointment i would not generally recommend the waikoloa location, but dr j the owner is so good technically and interpersonally that it is worth the wait.. dr milnes is sadly only working mondays and at waikoloa but again worth the wait. my cat has been well treated an his person is quite satisfied with this professional practice. i am actually in love with dr j......but don't tell him. :)

My cat had an injured tail and my good friend highly recommended Dr Pease so I thought I would give…read morehim a try. When we went into the exam room, the doctor brought his two big dogs in the room too, " to comfort " my cat. But it freaked him out instead. So Dr Pease said he would give my cat a sedative to help calm him down. Dr Pease finished a complete exam and exclaimed that his weight was smaller than he thought when he administered the sedative. He said my cat would wake up after a few hours and to let him sleep in his carrier. My cat never woke up. I informed the vet. They expressed no concern or remorse. They charged me a few hundred dollars for this! As if this wasn't bad enough. The following year the office sent me a reminder card to schedule an appointment for my cats annual check up! I had to call them to remind them that they had murdered my cat the prior year! After that they sent a condolence card. This vet is so totally out of touch. He should not be in practice.

Dr. Pease has been my families vet for 15 years. His care and love towards our animals and tough…read moredecisions through the years have kept us with him, and will continue to keep us with him. He is beyond knowledgeable and informative on the best decision for your animals care.

I am heartbroken & deeply disappointed by the care my dog received here. I had been going to this…read moreclinic for years because my girl dog was familiar with them, what I thought was trust has now turned into deep regret. She was in clear respiratory distress, yet they failed to take her condition seriously. I was charged over $700 for testing, only to be sent home with her struggling to breathe. She suffered through the night & tragically passed away the very next day. They prioritized having me pay for medications that offered no real help for her condition, medications they likely knew wouldn't make a difference. I notified them she passed, they coldly suggested I just donate the unused meds since there are no refunds, even though the meds were not appropriate for her actual needs. There was no compassion. No accountability. Just a cold dismissive comment that "dogs like her don't live very long anyway." My girl was a member of my family. She deserved to be treated with care, not indifference! I trusted this clinic in a moment of crisis & that trust was betrayed. Pets deserve care rooted in compassion, not upselling & apathy in their final moments. Please take your pet somewhere their life will be treated with the seriousness & compassion it deserves. THIS IS NOT THE PLACE.

We've been going to Keauhou veterinary for years...three times we have had emergencies in the past…read moremonth and each time they have take. Great care to see us immediately and take care of our animals, two which are elderly. Would never consider taking our animals except to see dr head. He and the staff are extremely caring. Very thorough on examination and Dr Head takes the time to go over the options and recommendations.

I walked into Petco looking for some fish for my pond . The aquariums at the time was out of many…read morefishes I was looking for. A staff member asked if I needed help and was very friendly and told me about the recent sale and that's why didn't have a larger selection. I did select about 12 fishes and his customer service was excellent. I should have gotten his name to give him proper credit on this form. I will be checking in again to see the selection of fish again in a few weeks. I've noticed a few places sell aquarium fish from home and will also check on them.

Robert must've been having a bad day...no hello or thank you! Acted like we weren't even there…read morestanding at his register. Usually get good service or at least a thank you considering the amount of money we spend in this store. Disappointing visit today.

It is with great sadness, I write this review. My previous opinion was a five star. I really…read morebelieved that Dr. Jackie Pickerell was awesome and capable of making decisions for the welfare of our beloved dog, Mochi. Unfortunately, after our dogs illness that happened last week and the lack of care or support, I need to write this review. I am offering this as a cautionary tale; Dr. Jackie use to be on top of her game. However, since her unfortunate accident, and a loss of someone close to her, and a recent emergency call to her on a Sunday afternoon, I write this. After the last visit to Jackie, and a dose of two powerful drugs into our five pound Chihuahua; Mochi began to have diarrhea two days later. We ignored the symptoms until we noticed, she stopped eating, and by Saturday, began to vomit. On Sunday, we called Alii Vet Hospital. Mochi has been a client for over a year now. Dr. Pickerell returned our call from an exciting boat trip whale watching. Rather than refer us to another clinic, she suggested we give our dog pepto-Bismal. This made our dog throw up and by Monday, she was lethargic. Concerned, we called back, left a voicemail and waited for a return call from Aina Ahou; no one called. Dr. Jackie called in sick on Monday, and no one returned our call about our near death, beloved Mochi. Fortunately, we made contact with a hospital in Kona and rushed Mochi there to Alii Vet Hospital. We are sad by the lack of care or concern from Dr. Jackie and her staff; we hold everyone there responsible. Mochi is still; a week in the hospital recovering from her diagnosis of a serious life threatening illness. We wish Jackie well, and that she gets the emotional support needed. All things happen for a reason. Our Mochi is in good hands now, in Kona at Alii Vet Hospital, available 24/7 as an emmergency hospital. Me ke aloha.

Couldn't find an emergency vet near us in Hilo when our 4 years old pup got very sick suddenly. We…read morecalled and called many places with no luck since it was late night in Hilo. We found Aina hou hospital number on the internet and called in with desperation. Dr. Jackie answered the phone and helped us remotely over the phone giving us step by step instruction to treat our pup. It was a very scary experience for us seeing our beloved pup who is normally very active get sick. really appreciate that Dr. Jackie was there for our pup and us. Thank you so much Dr. Jackie.

We found a 4 week old kitten trapped in a wall. She was in rough shape with multiple injuries…read more Alii clinic went above and beyond the call to treat her and show us how to care for her. She had been wounded and was seriously emaciated. Today she is 100% wonderfully recovered! God bless the folks at Alli! They saved her little life!

Hire a receptionist who returns calls. It's been at least 3months. Multiple phone messages and no…read morecall back. After listening to that long winded automated recording with a directory that takes you to a recording that no one ever listen to. Guess they don't care for the business