I have been going there since the first year they opened. My family goes there, my friends and neighbors go there. I had THE WORST experience ever with the young attendant that I have never seen before. I WILL NEVER GO BACK. I felt threatened and when I tried to leave calmly things became more HOSTILE. I sent the below message to the owner directly on 11-14-25, I guess it was not important to them... I NEVER got a response. So this PUBLIC NEGATIVE REVIEW on all social venues, could also have been avoided.
Please do not stay for a test if the (bushy) black haired, white, young man is there. He promotes hostility, is rude, curses, and has zero customer service skills.
STAY AWAY!
Email sent to owner 11-14 and ignored.... below.
I wish I could rate a negative one.
Because I will never go back to this place after being a loyal customer since the month they opened this location. First time I've seen the young man who was manning the booth. It was about 3:20 in the afternoon on a Friday and there was a cone blocking the drive, so I patiently waited (all of this is caught on camera. I'm sure) but keep reading...
The young man who I've never seen there before finally came out, moved the cone, motioned me to drive forward. as I was driving forward, I looked down at my odometer , and then I hear him scream something about " "f" ing directions". So, I look up and he's pointing to the right. I pull to the right. He comes up to the vehicle and I ask him; did he say something to me.
He ignored me the first time so, I asked again because I know what I heard... and he said, "be quiet. I'm trying to read your vin number." Hmmmm? Wait a minute.... No good afternoon? no hi ? just a deliberate and intentional rudeness, with a tone of hostility.
At that moment, I felt a bit uncomfortable.
I replied, "Excuse me, I know you said something to me about directions, and now that you have just smart-mouthed me about the Vin number while I was trying to speak with you, I think I will go somewhere else ." I felt an immediate threat to my safety being a single, 60+ year old, female. If I stayed I felt at this point he was so angry about something that my safety was in danger, or he would do something to damage my vehicle.
As I pulled forward, he screamed at me to "get out and don't ever come back" . I said, " no problem man", and I continued pulling forward. He gave me his middle finger. I said " f*** y** too." Then drove out of the driveway. The only way out was to drive around and pass the front entrance. The attendant runs from the back to the front and flips out on me... f'ing me., screaming " don't ever come back and calling me all kinds of rude and obscene adjectives. This went on for a while. I had my phone out to call the police in the event he had gotten any closer while I was trying to leave the premises calmly.
( he could have just stayed in his little office or even in the garage area, but he chose to chase me. And, this is even more evidence of his aggression and hostility towards me.)
I hope that the owners get a copy of this, Because if you don't get rid of this guy , you're going to lose all your customers. I have lived in this community for 25+ years and I am a prominent citizen in the area. Now I am on a campaign to shut his foul mouth.
It is unfortunate that your business will suffer for him.
Sadly, he is telling your loyal customers to "never come back" , without any cause or provocation. He was a very angry young man from the moment he came out of the office area.
It is disappointing that you hired such a customer service failure as he was disrespectful, unprofessional , unhelpful, verbally obscene, hostile and aggressive, to represent your business of service.
Please look at the video tapes for 11-14-25. 3:20 ish. pm johns creek ga. read more
