When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

If you have other options, I strongly recommend going elsewhere, this location is not worth your…read moretime. The front desk staff was unprofessional and dismissive. There was a noticeable lack of courtesy including eye rolling, talking over patients, and no effort to create a welcoming or respectful environment. It felt very transactional, like patients were just numbers rather than people. Also, be aware that "appointments" for X-rays are misleading. Despite receiving multiple text confirmations, the process is actually first-come, first-served. The appointment system seems to function more as a heads-up for volume rather than a true scheduled time. We waited over an hour for a confirmed appointment before ultimately having to leave. With two kids scheduled, this was completely unreasonable and a significant waste of time. Overall, the experience was frustrating and poorly managed. At a minimum, this location would benefit from better communication, more respect for patients' time, and improved customer service at the front desk. The only positive thing - the price is reasonable.

The staff at this location are amazing. Friendly and efficient, and each person is knowledgeable…read more My wait time in the pleasant front office was just about nil, and the technician who performed the MRI made me immediately feel at ease. Everything was done with top notch professionalism and I recommend them highly.

Had a 3:35pm appointment and arrived at 3:15pm. I was checked in and had my CT Image taken and out…read morethe door in 15 minutes at 3:30pm. Extremely professional staff in the wait area and imaging area. I'm glad I chose this location to have my scans taken, because of the excellent quality of care and professionalism of the staff. Five Stars SMIL Medical Imaging and thank you!

I cannot recommend SMIL Radiology enough! From the moment you walk through the door, the…read morefriendliness of the staff stands out. Medical imaging can often feel stressful, but their receptionists, tech assistants, and specialists are incredibly warm, calm, and patient. They treat you like a person, not just a number on a chart, and take the time to answer every question thoroughly without ever making you feel rushed.Where SMIL truly shines, however, is their outstanding flexibility with scheduling. I got my times mixed up, so i was early for my last appointment. The scheduling team went completely out of their way to accommodate; Instead of being met with schedule rigidity they handled the conflict with grace, empathy, and absolute professionalism and checked to see what they could do. they were able to take me earlier and got me in and out. If you want an imaging center that pairs top-tier medical professionalism with human kindness and true convenience, SMIL is the only place to go!

Don't move, don't breathe, mammos are not the most fun thing to do. With that being said, Banner…read moreImaging is great. Technician great, very gentle and professional. In and out in under 20 min. Baboom, on for a cup of Jo.

I will not go to Banner Imaging PV for my mammogram again. Yes they provided great service during…read moremy mammo. I had no choice but to leave SMIL but Banner can't bill! My service date was two months ago and my insurance processed the claim and paid a month ago! Yet after multiple calls, Central Billing can't make the adjustment per the EOB and send me my bill. Ridiculous and incompetent! I have asked to talk to management and twice escalated issue. UHC even called. I'll go try SimonMed next year.

Wow I got there for X-rays super early 1:05 and appointment was at 3pm but they took me at 1:15 pm…read more Love Banner Imaging for X-rays can book appointment not just walk in only like another place/competitor. I only do X-rays here and my mom too!!! Always on time and polite... great as always

I have never had a night appointment for an MRI -- or any appointment for that matter -- but last…read morenight I did at Banner Imaging Estrella, and it was, by far, the best medical experience I have ever had. From the moment I walked in, I felt something different. I was immediately greeted by Alma at the front desk. Even though she was assisting another patient, she acknowledged me right away. Her spirit seemed to beam through the glass. Her smile, her tone, and the way she welcomed me made me feel seen and valued within seconds of arriving. I was early for my appointment, so I sat in the lobby -- but I didn't wait long at all. Soon, I was called back by Jocelyn. Her voice was calming, gentle, and incredibly kind. She provided the garments I needed for my MRI and reassured me that they would be with me shortly. There was something so comforting in her presence. Then I was introduced to Abby, the MRI technologist. She, too, carried that same kind and gentle spirit. Abby and Jocelyn worked together to help my tiny self get positioned into the machine, treating me with patience and dignity every step of the way. Before beginning, Abby asked what kind of music I would like to listen to during the procedure. "Smooth jazz," I replied. Throughout the entire MRI, she communicated clearly with me, explaining what was happening and checking in along the way. While this wasn't my first MRI and my situation wasn't life-threatening, it was absolutely my first experience receiving such outstanding, compassionate service. If anyone out there feels anxious or hesitant about undergoing an MRI, I would encourage you to visit this location. The care, warmth, and professionalism of these three remarkable young women truly transformed what can often be a stressful experience into something peaceful and reassuring. I sincerely hope the company recognizes and treats them well -- because they certainly deserve it.

Dear Premier Pulmonology Team,…read more I have been a patient at this practice for a short time, and I wanted to reach out to share my experience with them thus far. While my assigned doctor is undoubtedly knowledgeable, his ability to connect with patients is truly above and beyond. I had trusted my previous pulmonologist for over a decade and was hesitant to change doctors, but I needed to do so for geographical reasons. He has made me feel completely comfortable being in his care, and he is not afraid to challenge the opinions of other doctors to ensure I am getting the most appropriate care. The staff is also incredibly kind and respectful. I particularly wanted to mention my experience today during my breathing test. The technician was able to compel me to quit vaping without being judgmental; in fact, I am not sure if that was even his specific intent, but that is exactly what is taking place. I feel very comfortable at their practice. While the office is busy and parking can sometimes be difficult, I believe that is simply a sign of a good practice that will likely outgrow its current space in the next couple of years. I am truly grateful to have found their office. Life is too short to trust doctors who appear less than human, and I would encourage anyone to give them team a chance.

Try calling this place and see how long it takes! lol Front office probably just a bunch of lazy…read morewoman who get angry when someone makes them do their job! YIKES!!!! Doctor must get kick backs from the sleep study because thats all he diagnoses and if you say you don't want that test prepare to be treated with no care! AZ is one of the worst places for any medical and this place is part of the problem!!!!!

Wonderful experience for my CT Heart scan. From initial scheduling to check in to the test itself…read more Everyone was awesome. Highly recommend!!

I have been to this place many different times & I always have great feeling about the staff…read more Especially, the technicians handle professionally. I wish I remember all the technicians I dealt with but just name of few are Darcy, Elizabeth, Caitlin & Tiffany. It seemed Tiffany took time to make sure not to miss anything... Made me feel really comfortable! Thanks to everyone!

What I love about this place is that it was prompt. I needed an X-Ray and I got in on time and they…read morewere able to do it quickly and painlessly. The only real foible about this place is their crappy AI phone appointment system and online system. Other than that, I appreciate the staff's timeliness and willingness to answer all my questions.

Sheldon is a great tech assistant super respectful and kind as well as Shawnee they both are really…read morehelpful and respectful and made procedures go super smoothly. MRI CT SCAN