They never responded to my request for service they never replied to my voice mail or anythingread more

This place lacks so much professionalism. First, they have a person answering the phone who sounds…read morelike she's either asking someone for the answers or is reading off a script. Secondly, I tried to fill out the paperwork online and their website was glitchy and it kept saying I was missing a field, but I wasn't. Third of all, when I called to notify them of this and to ask if there were alternatives, and when we would be able to do a meet and greet, the girl on the phone was clueless, she just kept saying I will notify my manager and she will be in touch. I just didn't have a good feeling about this place and as much as I didn't want to, I ended up taking my baby to petsmart hotel since I was able to consistently get a response and check up on my furbaby when I was out of town.

Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

At the last minute I had to find a pet sitter and found Fancy Tails thru social media. After…read moretalking with Tracy I realized she is a true pet lover:) because my Bruno is a Service Dog I knew she would take good care of him, and he'd be safe and happy. After I spoke with Tracy I told my friend that I was going to the event with and he said "I know Tracy, she is highly recommended and has a stellar reputation with taking care of our furry friends. While I was at my event she sent lots of pictures while he was on his walk and hanging happy with his new puppy friends, it gave me peace of mind. She even offered to pet taxi him back to me when I returned home. 5 stars to Tracy & Fancy Tails

Tracy watched Princess Buttercup while I was having surgery. As the name says, she is a Princess…read moreand requires such treatment. My dog is super picky who she chooses to like and be nice to, and Tracy took her in with open arms to help me out during my time of need. She's local which I love and had so many great reviews online. This is also her only and full time job which was also very important to me when searching for the right pet sitter. I used a Vet Tech once, but I preferred Tracy over the VT because she has all the time in the world to spend cuddling with Buttercup (and she has vet tech skills)! I will be using her again. Grateful to have found Fancy Tails.

Stacy is a lifesaver. She has been walking my dog for almost a year now. I trusted her from day…read moreone. As a nurse, I work long shifts and Stacy is kind enough to come twice to walk Barbie on those days. She has even done transports to and from doggie day care. All around excellent dog walker and great person to know in town. I couldn't be more pleased and Barbie too!

I'm so grateful that a friend introduced me to Stacy and Critter Sitters. Stacy is THE BEST!!!…read more She really cares about the animals, and I always know my little guy is in good and safe hands when I am away. Stacy is dependable and trustworthy, which gives me such peace of mind when I'm traveling. She always works with my last minute schedule and checks in regularly while I'm away, which makes such a difference. I plan to use her indefinitely, and recommend her to everyone I know who loves their pets as much as I do.

We had never used a professional pet sitter before, as our cat Harper is usually cared for by my…read morein-laws when we're away, so we were naturally a little nervous trying something new. From the very beginning, the entire process was easy, professional, and reassuring. Barbie, the owner, was incredibly responsive and took the time to answer all of our questions. We asked for her honest opinion about whether 15-minute or 30-minute visits would be more appropriate for Harper, and we really appreciated that she gave us thoughtful, unbiased advice based on his needs rather than simply recommending the longer visit. That honesty gave us a great deal of confidence that Harper's well-being was always the priority. Our sitter, Lindsay, was absolutely wonderful. She was kind, caring, and clearly took the time to get to know Harper rather than simply stopping by to complete a checklist. The updates after each visit were one of our favorite parts of the service. We received thoughtful notes and videos by text after every visit. We especially appreciated that everything came through text rather than requiring a separate app. The communication was outstanding and gave us tremendous peace of mind while we were away. We genuinely looked forward to Lindsay's notes and videos after each visit. Her thoughtful updates let us follow Harper's progress throughout our trip, and it was wonderful to see him become more and more comfortable with her. When she told us he had even let her pick him up, we knew just how much trust he had developed. When we arrived home, Harper was happy, relaxed, and clearly well cared for. Lindsay even left us a thoughtful handwritten note and drawing, which was such a sweet personal touch. We couldn't have asked for a better first experience with a professional pet sitter. We will absolutely use this service again and would highly recommend them to anyone looking for trustworthy, compassionate in-home pet care.

Our 2 pups loved Courtney from Superstar Pet Sitting. She stayed at our home for 2 nights and 3…read moredays. She was very affectionate with them both and allowed them to sleep with her as we do! Thank you - We will use you again.

Melissa runs an incredible business. She is detail oriented, professional, and most importantly…read moreloves dogs. My dog is my best friend in the world and I trust Melissa and her team to take care of him. Since they started walking him, I've definitely noticed he is more calm and loving when I get home from work. Their service also helps me get through the day because I get a text with pictures or videos of the walk. My friends and family always comment on how cool it is that they leave a journal on my counter which documents each walk with little notes and stories. Melissa and her team have gone above and beyond to take care of my dog.

I do not know where to start... since joining Melissa's Mutt Hutt earlier last year, Melissa and…read moreher team were very welcoming and made it know they were excited for me to join them. Everyone is very helpful, training was informative, which lead to me never feeling uncomfortable branching on my own. I have had been lucky to work with great clients and their pups. I mainly board dogs in my home, and they are all well trained and have not had any issues. You should feel 100 percent comfortable having MMH take care of any of your pets!

Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

My boyfriend and I are first time pet parents and we ran into some problems within the first week…read moreof adopting our cute boy from the shelter. They were super supportive, reassuring, helpful and NICE AS HELL. They squeezed us in last minute a little before closing and when we called later in the week to get some advice on our dog's medication schedule they were responsive and knowledgeable. We found our new vet! I forgot the name of the front desk lady, but she rocks!!!

I brought my dog in with out an appointment but I explained my situation to the staff and they…read moreaccommodated me and squeeze my dog in with out hesitation!! I have taken my dog to other vets and none have been this friendly, efficient, caring, and amazing like El Segundo Animal Hospital! I HIGHLY recommend them for your fur babies! They are just truly the best! The staff is amazing! The doctor was also friendly and caring!