Bought my first car here and it's going great thanks a lot to the owner I will be coming back read more

Happy Auto Group - My car - Used Car Dealers Near Me - Los Angeles, California

We got 2010 Nissan Max we paid $4000 dollars for it to cover everything and it a little bit the transmission didn't work and thay did not do anything and they car and they didn't fix the transmission and they were asking us for more money and for the rest of the payment and we didn't even have the car and they wanted us to do the payment and we paid $5000 +4000+1000 insurance and down payment 3000 and we still owe $12,000 and they just keep the rest of the money we put in we put in like 9K no like 12 K and they still kept the car and they fixed it and they kept it for their self and they left us without the car and they just took they just robbed us and the transmission did not work through the car didn't even last like three months and they wanna talk to us they didn't answer our call and they took all her money my dad had to got to work on bus until he got a a new car and they pretty much took $12,000 out of us and they didn't even give us a card. They didn't fix a car in the transmission didn't work anymore. This is a picture of the car that we don't have anymore. read more

Happy Auto Group - Used Car Dealers Near Me - Los Angeles, California

Beware! This is a bait and switch company. I completed my purchase with them and paid everything correctly, including registration, on the purchase agreement. Approximately one month later, they contacted me, informing me that they had my registration, but I now had to pay an additional $178 for them to release it to me. I contacted the DMV directly, and was informed that the registration was paid correctly and I did not owe any money. I was able to go the the DMV directly to pick up a copy of my registration. I informed Happy Auto Group of this. Although I paid everything according to my purchase agreement and the DMV informed me that my registration was paid, Happy Auto insisted that I pay them this mystery $178 and that on top of that, they would be adding another $100 and sending to collections. I have reported them to the California Bureau of Consumer Affairs. read more

I found Happy Auto on Carguru, they were very polite and patient with me. Gave me the best deal I could find for my 2015 Lancer! They worked with me and were super informative and helpful. read more

Happy Auto Group - 2015 Lancer - Used Car Dealers Near Me - Los Angeles, California

Made an appt to come check out a car. Drove 50 min to get there because it seemed like a good deal. When I arrived the car was under an awning with the passenger seat removed and they were doing god knows what (said they were cleaning it up for me, but I feel like that should have already been done since they knew I was coming and I even showed up 15 min late). Before I even take it out for a test drive, I notice that one of the radio knobs is missing and the interior looks way more beat up than in the photos. Sales guy assures me they can take get a new knob, but again shouldn't this have already been handled? Pop the hood to check things out- looks fine until I start checking the fluids and found that there was literally no oil in the engine. Dip stick came up dry- even checked it again and showed the sales guy. He just shrugged. Left immediately at that point. read more

I saw a car I wanted online and called to inquire. I spoke to a man who works the phones and asked if the manager would be willing to negotiate the price if I'm paying cash. The guy says the owner negotiates but ONLY IN PERSON. I drove from DTLA to Panorama City to look at the car. I decided I liked it and made an offer. Homegirl helping me says the guy doesn't do deals. I relayed the entire convo I had on the phone with the first guy and said I would not have driven this far if that was the case. She goes to the back and speaks to the owner and we go back and forth a few times then settle on a number. This includes me coming back to pay to the final amount which was about $1300 left over which is when I'll receive the title. After leaving I start noticing some things falling apart. Minor things like a mud flap, some weather stripping, and the windows can only be rolled up from its own button, and the spare tire is missing. There's a space for it, but no tire. I called immediately the next day and the girl who sold me the car wasn't there, so I spoke to Robin the owner - he says no problem bring it back and they'll take care of that very minor stuff. Cool. Bye. Fast forward 4 weeks later, I hadn't made it out there yet because again, these are minor things that are not affecting me everyday. I live in DTLA, I don't even drive everyday. I called today because I have the money to pay off the car and get the title and wanted to schedule me coming to bring it at the same time they fix these things that were already spoken about. Girl who sold me the car calls and says the title should be here in 2 weeks but I need to pay the balance first in a very snotty way. I was like "yes that's how this convo started with me saying I was coming to pay the car off" ... confusion. Then she continues on saying she never agreed to fix the things on my car. I said I know, I spoke to the owner. She immediately accuses me of not being truthful because he had been out of town for 2 weeks and just got back ... I got my car 4 weeks ago wtf does that have to do with me? Her words were "I find it hard to believe." I said okay would you like to call him and speak to him about it before you continue accusing me of making stuff up? And she got an attitude with me even further because I wouldn't let her continue accusing me of lying. I spoke to Robin later in the day and now his story has changed from "Sure, bring it in I will fix it" to "If anything is wrong we will fix it but it's coming out of your pocket." Moral of the story - their word means nothing. Get it in WRITING. Weird attitude to have when I call to pay off my car. read more

Great people. I recommend Is buying a car from this dealership. Customer service is great they were very friendly. read more

Happy Auto Group - Great people good customer service I recommend you buy a car for now - Used Car Dealers Near Me - Los Angeles, California

I called the happy auto group and explained to them that I live really far away so please just be honest with me about the vehicle I'm interested in buying. I asked specifically if anything has been changed from its original condition or if it has been in any accidents? they said absolutely not it's all original! trusting them I drove an hour and a half down only to find out that the entire car has been repainted with shotty bodywork and in really bad condition (most likely from a bad accident) I was really disappointed that they were dishonest and also wasted three hours of my driving time Buyers beware these people will tell you anything to sell a car read more

Camd to buy a car after my car engine failed.... They helped me get approved and drive off with no pressure to buy a car... Dina and Robin were great to help and inform me off all my options... I will be sending all my friends and fMilh to buy a car from them... read more

Happy Auto Group - Used Car Dealers Near Me - Los Angeles, California

Ezmae is so amazing and super helpful! Thank you for your kindness!! She helped me with my car and got me the best deals. I love this dealership they are very helpful. read more

I went in to look at an Econoline cargo van and when I arrived they they showed me a van that was falling apart from everything but the motor, the vehicle had mold under the cargo mat, and the intake manifold came off as I opened the trunk. I was very displeased as the van was going for over 10k it also did not have the key holes working it looked like the van had been stolen and when I asked the girl that was working with me she said "well it's not a new car if you want a new car you have to buy a new car" and so I said okay and I left. Very unprofessional and waste of my time. read more

When I drove up to the place I was skeptical at first but went in anyways to look around. I was warmly greeted by salesperson Esmeralda who asked what kind of vehicle I had in mind and right away she dropped everything to help me find the truck I was looking for. She then introduced me to the owner and manager Robin and they found me the vehicle I was looking for ! Eventhough the car lot is small, all the vehicles looked of newer models of every kind! Robin gave me a fair price for my trade in and I was out of there within a couple of hours! Everyone is very nice including the finance manager all the way to the detailer who washed and took care of my truck once I was ready to drive off. It's hard to find quality auto dealerships but if your looking for a honest and down to earth dealership, Happy Auto is the way to go!! read more

Happy Auto Group - Used Car Dealers Near Me - Los Angeles, California

This is a great place to buy a car! I seen the car I wanted online and called to ask a few question. From beginning to end everyone has been helpful and professional. I left with the car I wanted and couldn't be more happy. I totally recommend Happy Auto Group. read more