Happy Appliance Service picked up my refrigerator repair job from my home warranty company.
I should have known something was wrong when I called and told Jonathan that I really didn't want to wait a whole week to have my refrigerator repaired because all my food would spoil. He offered to send a report to the warranty company without visiting my home. I told him that was not OK, that he had to come and visit the job and assess what was actually wrong as the warranty company requires.
He told me he schedules 16 appointments a day, when I discussed this with my girlfriend we suspected that he might be making a good living by just collecting the service fees.
I was pleased when he called and said that he could come several days early on Saturday instead of the following Thursday., I stayed home to meet him on a Saturday, but he called later in the day and said that he wasn't going to be able to make it. Unexpectedly, I got a call from Jonathan on Monday saying he was visiting two jobs near me and that he could come over, so again I stayed home to wait for him, hoping to shorten the time before a repair was completed.. He was kind of hyper over the phone, I tried to explain that the addresses on my road are out of numerical order, which sometimes makes it hard for people to find my driveway. He seemed very hyper and said he didn't understand what I was telling him. Nobody has ever told me that before in the 40+ years, I've lived here, and I really didn't understand why he couldn't comprehend what I was telling him. (My address is 1055 but my driveway is between the 800 and 900 addresses)
He called from my gate as I requested, and I asked him to stay on the phone after I open the gate remotely from my phone so that I could guide him in to my front door. While he was driving in, I could hear that he was very excited and seemed very confused. He was unable to follow, simple parking instructions, and continued yelling inside his car.
When he finally parked his car next to my white Chevy truck as instructed he was very agitated. In addition, he had brought a dog that was barking aggressively at my dog from inside his car, and he was yelling at both dogs. My dog is super friendly to both people and other dogs, but his dog was an agitated barking dog inside his car. I was surprised that he showed up in a very nice car with a dog inside instead of a service vehicle of some kind because I had spoken with him about bringing repair parts with him so that he could fix my refrigerator right away. After he exited his car and came to my front patio gate, he had no tools with him and did not appear to be ready to do any work at all, and he was very hyper. I asked him why he brought a dog to the job, and he rudely answered "none of your business". I said "it is my business because you were on my property" at which point he turned around and began walking away, saying call the warranty company, and just got in his car and left.
I don't claim to be an expert, but I think he was pumped up on some kind of drug that made him hyper and unable to hold a normal conversation. I have never experienced anything like this before, but I definitely would not have a company represented by someone like Jonathan work for me.
Anyone who starts up by saying they're not going follow the insurance companies rules, and then shows up with a dog, no tools, possibly high on drugs, and with a bad attitude is not a company that I would do business with.
I would rate this company zero stars if that was a choice, but the lowest rating I can mark is a single star... read more
