Definitely would not recommend renting a car here. Came in yesterday for my reservation. The guy…read moreworking the desk was dealing with a customer who didn't want to pay the $50 deposit. He checked me in, said he didn't have a car for me and would try and get one from another location. He asked me to sit and wait; this is pretty normal and not a problem at all, so I sat and waited. 20min goes by, the lady paid the $50 deposit and got her car. The customer after her paid his $50 deposit and got his car. That same employee (later says he's the manager) then comes back to me and says hey, I don't want you to have to wait, I'll just give you this car that I have, which seemed reasonable. We go to the counter and he asked me about which of the insurances add ons do I want to add, I told him none and he asks if I have my own insurance to add and i said no, that my credit card has auto rental protection. This guy is speaking to me like I have to add an insurance, so I push back and say to him, "do i have to add insurance because the website said that I do not." Even the auto insurance material on the counter says it is optional. And only then does he change his tune and say I wasn't required and would just be held personally liable and I said that is fine. We walk outside and he puts me in a 2024 Mitsubishi Mirage (Vehicle 8F4KHR); we walked around and inspected it, I signed and paid. Drove a mile down the road and could immediately feel that there is an issue with the car. It's driving as if the emergency brake is engaged. It is extremely slow at accelerating and kind of shaking. I drove it 1 mile and turned around and brought it back. I would have my young nephews in the car for the weekend and it would be unsafe for me to drive with them in that car, especially getting on to the highway. I explained to him the car is not running properly and is unsafe to drive. He told me all of the cars in the low budget range I chose run like that and that it is less than a $15,000 car, that is how they are. I said I can't drive that car, what can we do and he said I can pay to upgrade to a different car. I said okay, just cancel the rental. He said ok and excuses me to leave. I said I need a receipt. Why did he have me waiting 15 more minutes for a receipt because he didn't know how to print one. He had to call someone over the phone to assist him, during the course of that conversation he had introduced himself to the person on the phone as CJ. He was the manager of that location, which really surprised me due to our interaction. He told the person on the phone he voided the transaction and usually he would have to charge me for the day (Why would I get charged for the day for a car that is unsafe to drive and I couldn't use?). Finally he was able to print a transaction history document. Once I reviewed the document I found out I was charged $300 for a deposit, which I was never informed of ( I realized then that there is probably a difference in the deposit amount if you are renting through your insurance vs not). He said he told me, but he did not. He lies a lot throughout your interactions with him, I hope that any cameras inside also record audio, because he is very dishonest. I took a lyft home and got a ride to a another car rental place. They were super helpful; I had to wait even longer but they got me into a car that actually ran properly. This whole ordeal put me 4hrs behind on my plans. I would definitely not recommend this place at all, the manager is a liar and not well trained. Do your own research before coming in so that you know beforehand what to expect because they will not give you accurate information. And if they try to give you the car I mentioned absolutely do not take it, especially if you have kids. Enterprise has now been put on notice and if someone is injured they are definitely at fault. I'm a reasonable person, I simply wanted to rent a working car and I'm still baffled on why I could not be provided another working vehicle.

Beware of Enterprise Rentals- They are number 1 for illegal customer charges. Rental Agreements and…read morepractices are written to cover any and all unethical situations. Furthermore, you are not covered by 3 parties (your credit card). Manager at this location is rude and unprofessional. Upper Management backs these practices as well. Do yourself a favor and choose another car rental agent.

The customer service at this location is exceptional!!!!…read moreDylan, Nate, and Donald were ALL extremely helpful, polite and accommodating. I would suggest this location in Duluth, GA as your first choice for a rent-a-car. Dylan is willing to go the extra mile and does! He listens and understands exactly what you need at the exact moment. Nate smiles as soon as you come in the door and goes above and beyond your expectations. Donald was the last staff member to assist and mirrored the same customer service as the other staff members. He walks with you to your rental vehicle, opens your door, and makes sure you are completely satisfied before you leave the establishment. In closing, the collective efforts of Dylan, Nate, and Donald created a highly positive and accommodating experience!!!!

Terrible customer service. The staff does very Little to nothing to help a customer. The worst…read morecustomer service at the Enterprise on Norcross and Satellite.

On the search for a new car and saw one on the Infiniti of Gwinnett lot that I wanted to check out…read more The salesman took me to the car and immediately started calculating the price of the car before I even got a chance to look at the car or test drive. He then took me in his office to continue to discuss the price and brought the manager in to tell me they are a non-haggle dealership; I still did not have a chance to test drive the car. The manager finally asked if I had driven it yet and I said no, and she gave the salesman a look. We went out to the car and the car wouldn't even start. They had to try to jump the battery multiple times. This is one of the worst experiences I've had at a dealership.

Purchased a used 2025 Infiniti QX60 on 11/29/25 that was represented as having a clean CARFAX with…read moreno disclosed damage. After purchase, my car detail guy discovered paint overspray, signs of prior body repair on the passenger rear quarter panel and bumper. The dealership has denied responsibility, citing an as-is sale and the CARFAX report, despite clear physical evidence of repair. Disappointed that a franchised Infiniti dealer would sell a vehicle with undisclosed body work and refuse to address it. Posting for consumer awareness and hoping Infiniti corporate will review.

I'm working with several locations of AVIS rental for corporate contract, and this location is THE…read moreworst of all. Does not answer phone calls, and if they do after many tries, they put me on hold for average of 15~20 minutes and just hangs up the phone. I call them back since my hold was disconnected, and they get angry, telling me there are customers they have to deal with in front of them. I did not rush them, and just waited on hold as they told me to do so, but it doesn't matter to them. After spending few hours just to talk to them, I finally get to make a request a copy of an rental agreement, which took less than a minute. Manager tells me that he will send me a copy, then ignores all the calls and texts afterwards without sending me the copy. This happened several times and I'm not going to call or have business with them again from now on.

They should shut this place down , booked in advance two months ago , as I was pulling up the lady…read moretold me they didn't have my SUV selection . Mind you this is peak holiday travel and now I'm without a reservation to travel . The customer service here was horrible , unprofessional and no one attempted to find solutions , even though there was a perfect solution there . I used to be an avid Avis user but I'm changing my provider . Shut this store down and don't rehire the people working there . I saw a customer who was being polite about his situation and got attitude from the lady working there .

The rented me the most raggedy car they could find. Smelled like smoke and interior was ripped up…read moreand so much was broken in the vehicle. The associate help me also had a horrible attitude. Corporate needs to give this location a performance review and audit.

Very poor customer service. On Monday, 9/9/2024 , The vehicle pickup was prearranged via…read moreProgressive Insurance the week before. My encounter with the assistant manager at the Enterprise location of 3050 Satellite Blvd, Duluth was very, very poor. The Assistant Manager customer service at this location was dry and unfriendly. In my opinion I was not treated as a valued customer. In light of the vehicle reservations being established days earlier, I waited nearly 45 minutes after my initial check in at the counter with the assistant manager. He failed to provide me with an update about the delay, it wasn't until I inquired about the delay that he responded saying it will be 5 minutes, during this time I witnessed at least 3 customers come in a pick up vehicles. I inquired again several minutes later about the continued delay and was told the vehicle was being cleaned. Several minutes later I was presented a Nissan midsize vehicle, the interior looked as though someone had blew their nose over the seats and it was left to dry. I pointed this out and was told that the vehicles were detailed however, it was clear to me not much effort was made to provide me with a clean vehicle. After pointing out the condition of the car, I was eventually provided with a minivan. Overall the customer service at this location was poor. I would not recommend this store to anyone. The only saving grace for this location was the intern named Sarah. She should be manager

We had better luck with Hertz then Enterprise. Thank you to Hertz for making things easier.read more

I am formally submitting a complaint regarding my experience at the Hertz location located at 240…read moreSatellite Blvd NE Suite 105, Duluth, GA. My interaction with both the staff and management was extremely unprofessional and unacceptable. After waiting over an hour for a small SUV rental, I was informed upon arrival that I could not rent the vehicle using a debit card, despite being told over the phone that this would be accepted. In addition, the vehicle provided was dirty on the outside, showing a lack of proper preparation and customer care. Most concerning, I was threatened by a female employee during the interaction. This incident was recorded and documented. Cam, the manager on duty, was not helpful in resolving the situation and failed to appropriately address the behavior of his staff. I expect this matter to be taken seriously and resolved promptly by the general manager. If an appropriate resolution is not reached, I will escalate this complaint further through Hertz Corporate and any other appropriate channels. Based on my experience, I cannot recommend this location to others.

I always rent from this location. The customer service has been great. They will pick you up and…read moredrop you off if need be. Always get good cars, my last two rentals were fully loaded Chevy Impala and Ford Edge. I used to rent from Enterprise, but always found their location and cars to be trashy. Now I have status with Hertz and I get to select any car I want!

I had and reservation for a rental through my insurance being that my car was in shoppe from…read moreaccident. I was never notified of deposit which is fine but had I known upfront I could have prepared. Well my card was inactive my husband which is on the same acct was not allowed to use his CC ( this is what the hertz man said) I was stuck there until my husband was able to come get me, non the less did I mention I was stuck carrying a car seat and 2 bags. Well once he came I called insurance had reservation switched to enterprise and guess what I have a rental with no issues. Went to enterprise told them what was going on and my experience I just had at hertz. The man said no worries we will take care of you. And they did. Kudos to enterprise at Honda collision center. As for hertz I'm disappointed I've been renting with you guys for YEARS!

Another horrible experience. The day before my pickup I went…read moreup there to the Norcross location to make sure my rental was confirmed as I never received a call. There I was told the young man called at 7:45am...lies...no one called... and why would you call that early...they just laughed. I went back rental day at 1pm...my pick up time was 12pm...I was told the car for me had a crack in the windshield...I only needed to wait 20 or 30 minutes more... Again no call... They are not busy and refuse to answer the phone. I had to go back up there...I did not get a car until 4pm...and with a Crack in the windshield. 1/4 tank of gas...I was asked if I wanted it like that or to have it filled up...unreal... They give you the cheapest cars for full price points or payment... No apologies or concession for this and no concern for the lateness.

Monique was so nice, courteous, and overall really pleasant. I've been having a fiasco of time…read moretrying to get a car through my car warranty company. And getting a car at this location (albeit a little odd) the experience was A1. The dealership called over and arranged a car pickup from Enterprise. The car was ready at the arranged time, cleaned, and a walk around. I received a red Toyota Corolla. It's clean, fully gassed, low mileage.