The rented me the most raggedy car they could find. Smelled like smoke and interior was ripped up and so much was broken in the vehicle. The associate help me also had a horrible attitude. Corporate needs to give this location a performance review and audit. read more

Very poor customer service. On Monday, 9/9/2024 , The vehicle pickup was prearranged via Progressive Insurance the week before. My encounter with the assistant manager at the Enterprise location of 3050 Satellite Blvd, Duluth was very, very poor. The Assistant Manager customer service at this location was dry and unfriendly. In my opinion I was not treated as a valued customer. In light of the vehicle reservations being established days earlier, I waited nearly 45 minutes after my initial check in at the counter with the assistant manager. He failed to provide me with an update about the delay, it wasn't until I inquired about the delay that he responded saying it will be 5 minutes, during this time I witnessed at least 3 customers come in a pick up vehicles. I inquired again several minutes later about the continued delay and was told the vehicle was being cleaned. Several minutes later I was presented a Nissan midsize vehicle, the interior looked as though someone had blew their nose over the seats and it was left to dry. I pointed this out and was told that the vehicles were detailed however, it was clear to me not much effort was made to provide me with a clean vehicle. After pointing out the condition of the car, I was eventually provided with a minivan. Overall the customer service at this location was poor. I would not recommend this store to anyone. The only saving grace for this location was the intern named Sarah. She should be manager read more

Enterprise Rent-A-Car - Car Rental Near Me - Duluth, Georgia

I went to Gwinnett Honda on Wednesday to get my car service. My car had to stay at Honda for two days while I was there at Honda. They gave me a rental from enterprise Duluth. A gentleman and I rode to enterprise from Honda, we got there. The associate think his name is Devon was on a call, 2 other customers where sitting there waiting for rental. I gave the associate my paperwork for Honda and seated then the gentleman gave him his paperwork and seat for 5 minutes and associate came to get him to get his rental. So another customer came in said he was supposed to get a rental at 12 o'clock I believe the time was around 10 o'clock when I got there. The associate gave him a rental and it was before 12 o'clock now the other customers that were waiting will still sitting there wondering when will they get a rental when two people just got there rental. So another 30 minutes another associates came out to the office area and it was two more customers came in so now it's been 45 minutes to get a car So we are all waiting. I'm not gonna say it was a race card but I believe Devon doesn't know first Customer should be first or who comes in first should be served. I don't know. I believe he has issues though he calls me today and tell me about the service that I got two days ago because now I have returned the rental. I told him that I will never use Enterprise in Duluth anymore because of his demeanor and then he hangs up the phone. if you don't like your job quit, or maybe it's the vape that he smoke where it gives him a bad customer service attitude. This enterprise up the street from Honda. read more

I went to Enterprise located at 3522 Satellite Blvd Ste A, Duluth, GA 30096 Last two times i went, Brian Nguyen helped me, he was fast, friendly and I was very satisfied with his service. Also the place was clean, i was welcomed as soon as i walked in and everyone was very professional. Been an Enterprise Customer for years. I work for a personal injury firm and refer clients to Enterprise for Rentals because there's never an issue. Tom G read more

Incredible service. The guys working made my horrible day bright. After being involved in a car accident( that wasn't my fault) the insurance company( geico) would not allow me to rent a car similar to the car their policy holder Damaged. They were not helpful at all however hearing this Mr. Gordon Woodall and Mr. Jordan Dampier went above and beyond to help me get to where I needed to be. Amazing service and I'm blown away at their kindness and generosity. This has been one of the best rental experiences I've had thanks to those two( no thanks to geico). I will tell everyone about this amazing experience. Thank you so much!! read more

This Enterprise is located within the Gwinnett Place Honda collision center. USAA Discovered this location with was key for me going to this spot. I had a rental with Enterprise while Honda was doing repairs to my Accord. During both the pickup and drop-off these guys made the experience very easy. They were extremely professional and even though I only had one question, the manager did a great job answering it. There seems to be quite a few Enterprise's around this area, but this is perfect for anyone doing business at Honda, as clients don't have to wait to be picked up or taken home. I definitely highly recommend this location. [Review #241] read more

Enterprise Rent-A-Car - Car Rental Near Me - Duluth, Georgia

I always try to rent from enterprise but the customer service at this location is horrible. I wish I had gone elsewhere read more

Enterprise Rent-A-Car - Over 40 minuets on the phone waiting to get service after being told to wait a minute - Car Rental Near Me - Duluth, Georgia

Went in today for a rental to use while my car is getting repaired. Even though I had a reservation I was told there would be about a 30 to 45 min wait for a car as there were two people ahead of me. For this reason I am giving this rental company two stars. A 45 min wait would have been too long as I had to go back to work so I made other transportation arrangements. The gentlemen behind the counter didn't seem to care that they were not able to meet their obligations. I would not even plan to use this location in the future unless I had spare time to waste. read more

Always a great experience here! I've rented from this location several times while getting my car repaired. The staff are always very professional, prompt and courteous. read more

Everything went great with the loaner I receive from Enterprise. .except I think I may have left important information in the car...I'll check back with them....thanks for all! read more

This location took care of me with no issues while hertz up the road on satellite had me outside waiting for a ride back to collision center with a car seat and 2 bags. Thanks for being attentive and taking care of me when I was in desperate need. You just earned a new customer. read more

The worst! First....the line was out the door. Second...I had a reservation and they tell me they don't have any cars. I asked why was I able to make a reservation and they told me That their online system is broken and that they don't take same day reservations. It's obvious they don't care about their customer service . They could have made an announcement that they didn't have any cars available. Why make us wait ?! Unbelievable! read more

I cannot believe the DISMAL service I received from Enterprise Roadside Assistance. While Enterprise Roadside is a 3rd party contracted company for Enterprise... I have had the worst couple of days. The best part of the entire experience was Alex. I believe she was the area manager, but she was absolutely outstanding! However, I rented a 2020 DODGE CHARGER, I drove it off the lot to work and when I got to work, I found that there was a nail in the tire. Its also worth mentioning that the service date for the oil on the dash was extremely overdue, by about 2 months and 2,000 miles. By the next day, the tire was completely flat and Enterprise Roadside Assistance left me stranded at my job with not one, but TWO cancelled tow trucks. The 3rd finally arrived and I was able to leave. Now... as far as getting a new car to replace that one, Enterprise Roadside Assistance had only one option for me... that I would be sent in an Uber to the AIRPORT to pick up another car. When I got to the airport location. I waited for over an hour to get a car. They put me in a COMPACT SEDAN. I drove a FULL SIZE SEDAN. I just couldn't believe it. Luckily, I went back to Enterprise this morning and Alex put me in a Chevy Malibu. The distaste I have for Enterprise at this point is unimaginable. Don't. Waste. Your. Time. read more

Some of the associates at this location are very rude and unhelpful. I was attempting to exchange a car that had mechanical problems. I waited in line for 10 mins....which was understandable it was busy. However once I was "helped" the associate was short with me when I told him the situation. He didn't bother pulling up my account before he said I dont have a car for you and i need to get 2 other customers a car first. He told me I could wait around but he couldn't guarantee anything. He had no other suggestions...when I asked so I am suppose to drive a unreliable car he just strug his shoulders. I had to ask him for another location. I will never do business with this location again...it was a waste of time. There was enterprise down the street at the Infinity dealership location that was so helpful and nice. I will be giving that location a great review! read more

I have always had good experiences with Enterprise. I rented two different newer vehicles from them within the past month and both cars were great. The representative suggested for me to purchase a very not needed insurance just in case of an accident. As long as you have car insurance, please do not entertain theirs. I would definitely rent from them again!!! read more

DO NOT RENT ANYTHING FROM THIS LOCATION!!!!! Warning you now before you are told your total is 259 Dollars and a few days later they try to charge you 1000 dollars!!!!! I rented a car here for my mom and she had it for about a month, I was very involved the entire time checking up with them to see what the balance is because my card limit was only so much and I wanted to make sure I wasn't over my balance or falling behind the total. I went about a week before speaking to them the last time before I paid everything up and a gentleman told me for the length of time my mom had the car (28 days) I DOUBLE CHECKED AND ASKED HIM TWICE IF THAT WAS THE FULL amount and he said yes. To be more clear I asked for the length of time she had the car and he said "YES!! There were some other fees we didn't charge you for" I WENT INTO THE LOCATION AND PAID UP THE AMOUNT. I told them she wanted it for a few more days and they said it would just be a 270 dollars for the hold and an additional day. She had it for 3 days total, one of them paid for. I called before bringing the car back in and was told ALL THAT WAS OWED WAS 101 dollars ...I turn the car in and left because I had work. I come back a few days later to try and close it out because the money was in a diff acct. He told me that's all I owed and he would charge me in the morning. 3 days past and I get a notification from my bank that they are trying to charge me 854 dollars !! HUH? They were truly insensitive to he fact that I was told multiple times that I owed a certain amount, then they turn around try to charge me almost 1000 dollars?!?! That was never communicated. At all. The lady there told me I either have to pay that or go to collections, how about neither? How about you guys stop scamming people and charge them what you originally said you would charge them?!? How about that?! The lady hung up on me as I was explaining what HER employees told me and now I really won't be giving them a dime until they figure it out. Once again DO NOT WASTE YOUR TIME HERE, there was multiple enterprises in that area. Try them. read more

Recently rented a car from this location due to repairs being done on my 2015 hyundai sonata. Let me just say this was the best rental experience I ever had. Brandon the store manager was courteous, attentive and professional in assiting me with my issues. Aside from the wait from time to time since this is a high traffic location, the service was great. If I have to rent a car again, this is the first location I would contact, hands down. read more

Rated a 2 because of the condition of the car. Service was okay, not great. The car was dirty and smelled like smoke even though people aren't supposed to smoke in the car. The film on the inside of the windshield was so nasty, it was disgusting. Next time, I will refuse a car like this. I was just in a hurry and didn't realize it was that dirty. I did tell the attendant it smelled stale and as if someone had been smoking in it and he said they were not supposed to smoke in the cars. That's all he offered. read more

I had a great experience with Enterprise Rent-A-Car of Duluth while my own car was being repaired. Everyone was very friendly and helpful and it made a stressful situation much better to deal with. I appreciate everyone there including Cooper. Thank you. read more

I have used this location at least two times when leaving my car at Gwinnett Place Honda. The service, professionalism and courtesy shown by the Enterprise associates is outstanding. Keep up the good work! read more

I wish I can give 0 stars because this place is totally ridiculous. I got into an accident in a vehicle that I rented from this location and left a few of my belongings in the car when it was towed. I went to the towing site which is Willards towing on pleasantdale and they told me that I will not be able to get my stuff out of the car because the car does not belong to me. I know that... Which is why I told the guy that it was a rental car in the first place. So he tells me to go to the enterprise which I got the car from and get a form to get my stuff and I go to enterprise and they give me the runaround saying I would have to wait until Monday to get my things. First of all, there was nothing telling me about this, my stuff is in the car so of course I would think I can get my stuff out of the car. I have to miss work to get my stuff out on Monday. The manager on duty at enterprise, Garric, was very insensitive to the fact that Im limping around all over town to try to get my belongings out of the car which are very important. I could have easily taken my stuff at the scene of the accident but there was too much going on that was the last thing on my mind. If anything is missing when I go to retrieve my belongings, there will be a giant lawsuit against this enterprise location and Willard wrecker service as well. Don't rent from here they are very rude. There are many other rental companies in the area or look into Turo, a great renting app. read more

I went in to secure a vehicle while Honda was repairing my vehicle. There was a line to the door and only one associate to help the customers. Also watch your credit card information. They tell you that they put a $50.00 refundable hold on it, but when you return the vehicle you may not get $50.00 returned to your card. In my case it was $49.82. When I brought it to the associate's attention all he could say was that it was a tablet glitch. $0.18 will neither make or break me but it's the principle involved. To date I still haven't received that $0.18 applied to my card. JUST BE ON THE WATCH!! read more

My girl friend got a car after she had an accident through the other party insurance that was at fault. Before she returned the car she did a walked through of the vehicle.She never allowed any body drive the car plus she kept the car cleaner than it was when she picked up the car she stood by the rules and by the time she returned it . A Young management trainee by the name of Keshia Ball excused her self and said I will be back I'm going to check the miles and gas without my friend while she wait at the reception desk. After being outside for about 4 minutes Ms.Keshea Ball rushed in the door walking fast saying oh I totally forgot what I went outside to do. Ms. Ball seemed to be nervous about something. Then she stormed back out the door for the second time. She came back inside and asked my friend to come outside she have to show her something. Meanwhile while she kept going outside without the presence of my friend she went and put a long scratch on the car. These people are criminals .They trying to commit Insurance Fraud. Never to rent a car from Enterprise at the Honda Dealership Duluth Georgia. The area manager is rude and was also apart of the scam which she also stated it was a fresh scratch meaning they did it not my friend. They immediately start asking her what's her deductible is it $500 or $1000. The area manager said several times that it was a fresh scratch and stated yes someone just keyed your car. My girlfriend told them she just did a walked through before bringing in the vehicle. If it's a scratch there than they are the one who put it there. Please don't fall a victim renting from these crooks. read more