BEWARE!! NEVER BOOK THROUGH NOVA HOUSTON Nova Houston is a sub leasing company that rents out units at Hanover Republic Square, Post Oak, BLVD, River Oaks, Southamptom, Rice Village, Latitude Med Center, and Crimson Living. THEY ARE SCAMMERS YOU SHOULD NEVER TRUST!! The people running Nova are heartless scammers! Rose Kobenova was the person who rented to us and made many promises. The owner is Khaled Al Habibi. They prey on the vulnerable and exploit those in need. My wife and I stayed at Nova from May 2023 to October 2023 while she underwent cancer treatment at MD Anderson. Tragically, she passed away during our stay. After vacating the property on October 2, our lease ended on October 17, 2023. Prior to that they tricked me into prepaying some rent in exchange for a discount and I fell for it. They promised that if I gave them notice they would promptly return my prepaid rent. However, it has been over 4 months, and I have not received back my money. They have sent Zelle's in drips and drabs and we have had to chase them every week. The screenshots I have clearly show their deceitful attempts to delay by making empty promises. They are shamelessly running a Ponzi scheme, preying on the sick and their families during their most vulnerable moments, using the next tenant's money to cover their obligations. This behavior is not just reprehensible; it is a clear display of their utter lack of empathy and decency. I urge everyone to steer clear of this property and its heartless management. Disgusting and disgraceful! I will be filing a lawsuit against them and will share those documents here as we file. read more

Update: After a substantial amount of time, no issues brought up to management have been fixed. Long story short, they still do not give a sh*t about residents, just their wallets. I am at a loss for words for just about every situation and how it is being handled. Terrible experience all around, the entire OFFICE should be re-trained or find a new occupation. The new MAINTENANCE guys are rude and so incompetent that it's laughable. Where did Hanover find these guys? One barely speaks English and does not know anything nor understands the issues at hand. The other guy is simply an assh*le and creeps on women, at least he knows how to change a lightbulb. The building has had MAJOR LEAKS since I've inhabited my apartment, not one, not twice but THREE TIMES within a matter of months. It's beginning to feel like they're purposely causing these floods. Find someplace else to rent, the Hanover company is a disaster, get yourself a house and don't make the mistake I made. It's possible that no one can even see my review, since last time it said it was HIDDEN by owner, I assume Trey Day. read more

Toured the property the other day with Agent Joseph A. He was extremely helpful and informative. Wore a mask the entire tour. What really blew me away was how friendly he was with those already living in the building. Everyone knew him by name and positive exchanges were made. It says a lot about a living property when the staff is regarded so highly by the current residents. The property was clean. The community areas were resort level worthy. The units themselves were beautiful and high quality. When I say high quality I mean it was clear the builders were both detail oriented and chose durable and beautiful finishes. I asked a current resident if you could hear through the walls and she confirmed that was not the case with this property. Parking was good. Excited to bring my fiancé back for another tour with Joseph before making a final decision! read more

Pros: Great location. Great amenities. Great finishes in the units. The concierge staff is amazing. Jonathon is very always super helpful and knowledgeable. Akrm is very friendly, attentive and goes out of his way to provide the luxury experience. He does an excellent job looking out for the residents and making them feel comfortable and as if our needs are a priority to the management team. Both Akrm and Jonathon are huge assets to the community. Cons: The leasing staff has a tendency to act as if the residents work for them. In reality, it should be the other way around. There are some construction defects (lighting fixtures constantly going out, floor boards not glued down properly, fire alarm device constantly going off any time you cook a frozen pizza and thin walls - my neighbor really likes real housewives). read more

Hanover properties in Houston are some of the absolute best apartment complexes the city has to offer. The space itself is so well maintained, and the atmosphere feels elevated while still being welcoming. Angie, the leasing consultant who gave me the tour, was so courteous, helpful, and friendly; the same warm energy that I had come to expect from my experience living in Hanover Montrose two years prior. While I was completing my application, Samantha, the Assistant Manager, was incredibly patient and helpful! She walked me through some portal technical issues I had while we were on the phone, ensuring the problems were resolved before hanging up. Thank you so much Hanover River Oaks for your kind and professional assistance as I come back to the Hanover family! It already feels like home. read more

This property is absolutely stunning. Although my plans to move here fell through due to my relocation for work, I had such a great experience with the leasing team. Joseph was my leasing specialist. He was so through with his tour. He gave me a call after my tour to check on me. He was so knowledgeable about specials, amenities, and floor plans. The property itself was beautiful. If I was planning on staying in Houston, I would have definitely committed to this location. Everything was well kept and incredibly clean. The gym was to die for, you'd never need a gym membership. They are also dealing with COVID so well. Everyone was wearing masks and even offered phone wipes at the concierge desk. read more

Beautiful place with great clean layout in the midsts out the best area in Houston. Our leasing agent Joseph Aveiga was great and really made us see this was our perfect new home. He was so nice, friendly, respectful, funny and just overall a joy to have around. He really knew the place by heart, made us feel comfortable, covid safe and welcomed and was the cherry on top to convince us to make Hanover our new home. We appreciate the hospitality and great service from everyone there. We thank Joseph for being so awesome and recommend Hanover 100%. It's a great place for anyone looking for excitement, new adventures, and overall new life perspective at a great price and convenience. read more

I moved to Texas from LA and had the pleasure of meeting and working with Joseph Aviega, when I tell you this guy is a ROCKSTAR! I mean, I have no idea how I would have handled my move without him. He even helped me with things like finding a cleaning lady, recommending places I needed for all my needs in a new city and coordinating my deliveries. What I like the most about Joseph is that he is a doer, he does not hesitate to leap into action and help me with whatever I need. I can call on him anytime. He has made living at Hanover River Oaks so enjoyable and less stressful. He is so friendly and resourceful and I am so glad I met him. read more

I am new to the Houston area and went to tour Hanover River Oaks because I have heard good things about the property. Besides the property being new and absolutely beautiful, I was assisted by Joseph Aveiga and he completely won me over with his knowledge and customer service. He made me feel comfortable to ask any and all the questions I had regarding the tour. Tours can be awkward and he made sure I felt the complete opposite. He engaged in conversations outside of apartment questions and was just great to be around. If you want to come tour this property please ask for Joseph. You wont regret it! :) read more

My husband and I had the pleasure of working with Joseph during the leasing process, and I can honestly say he's one of the BEST leasing agents that we've ever worked with. While looking for our next home, we visited almost every Hanover in the area but Joseph's great communication and hospitality made our decision easy. He is excellent at his job and provides the highest quality of service. Since moving in, we still see Joseph around the property and he is always professional and prompt to address our questions. If you're looking for a great leasing agent, I highly recommend Joseph!! read more

Hanover River Oaks is Wonderful! Even more so, Karen L. is a real treasure! She is so professional , efficient and goes above and beyond for us, on everything we need or could possibly need. It just gives a place the extra positive note it takes , when you have amazing people like Karen working there. To me, this great property has become that much more valuable for it! Coming from Europe, just arriving in Houston and finding the right place to call home- it makes all the difference to feel this comfortable and taken care of! Thank you Karen and Hanover River Oaks. read more

I could name all the compliments in the world about our experience so far with Hanover River Oaks and it still wouldn't be enough! Just left our move in orientation and David took more than 45 minutes (After 5pm!!) to show me the ins and outs of property and make sure we have everything we need for move in tomorrow. Leading up to our move in the Hanover team has accommodated frequent visits for us to measure the space for furniture and everything in our unit is absolutely perfect. Thank you for such a wonderful experience. We are proud to call Hanover River Oaks home! read more

I had the most wonderful experience when I came to tour the building. I was greeted by the young lady at the concierge table and then shown around the community by another super sweet young lady. Just overall a great experience which is uncommon when apartment hunting. The service I received was second to none. Then to top it off, the manager himself came out to see how my tour was and if there was anything else they could do to make me a part of their Hanover family. They went above and beyond to make me feel like royalty. read more

I have had the pleasure of working with Joseph Aviega and he is amazing!! He has the best attitude, work ethic and just an all around pleasure. He made our move-in process a breeze and went above and beyond to help facilitate all our needs and help us with EVERYTHING we needed. He has definitely set the bar when it comes to customer service and I would highly recommend anyone to work with him when it comes to your renting needs. He is super resourceful too, pretty much feels like he is your friend when you talk to him. read more

Great environment, professional, clean and beautiful office set up. I recommend Hanover River Oaks to anyone who is interested in living in the area! My leasing agent was Joseph Aveiga. After a long day of searching through 100's of apartments, I can confidently say I enjoyed this tour the most. Joseph was concise, efficient, well mannered and seemed to be highly knowledgeable about the complex. If you value your time and you want to explore this complex without any difficulties... I recommend asking for Joseph! read more

I really enjoyed my first month here at Hanover River Oaks, the valet staff especially Sam is very courteous and hospitable. Akrm at the front desk always makes sure to reach out in a timely manner whenever we have a package or a delivery coming in and he's constantly looking out and having friendly conversation. I know the building isn't completely finished but it feels like home already. I would highly recommend it to friends but I need to keep my parking spot lol. read more

My apartment had a slight leak in my bathroom late night last week so I called the concierge. Maintenance was there so quickly. They found the issue in my shower and had it fixed the same evening. I am absolutely astounded by the service and speed of which the fix happened. I have lived in apartments all my life and leaks happen, but they are never resolved this quickly. Thank you so much Hanover Maintenance, I am really happy to call Hanover home! read more

Such a beautiful property. Everything is always clean and pristine. The staff is so welcoming. Joseph Aveiga is my absolute favorite leasing agent! His customer service is top notch. He is always super friendly and willing to answer any questions with a smile on his face. He makes me feel so comfortable here. Overall, Hanover is a wonderful place to live and if you ever need help or have any questions definitely ask for Joseph! read more

To say the leasing agents Joseph and David are the best I've ever had is an understatement. I was weary of signing a lease however David took the time and patience to answer my countless questions holding my hand through the entire process. Upon move in, Joseph went above and beyond to make sure I was in receipt of all documents and remained in compliance. I couldn't ask for better care. read more