I haven't been to the clinic yet, but this review is specifically for Ruby who helped me get an…read moreappointment. I was very upset and angry about having to have my appointment rescheduled due to Covid exposure and in my upset and panicked state I was crying and yelling and definitely at my worst. Ruby maintained such a sweet and understanding and patient manner with me and did not make me feel bad for how upset I was. She is a complete professional and I am very grateful for her. Also, if Ruby sees this, I am so sorry for being so upset and yelling even though I tried to let you know I wasn't upset at you, you still got the brunt of my frustration and I wish I had been able to hold it together better.

From the owner: Seattle Children's Tri-Cities offers services in 20 medical specialties. New patients are…read morewelcome.When you visit us, your child will see the same doctors and nurses who take care of children at our hospital in Seattle. We work closely with local healthcare providers to meet your child's needs in your home community. We also use the latest in technology to conduct telemedicine consultations. Seattle Children's Tri-Cities Clinic is located in Kennewick. It serves children and their families in Tri-Cities and the surrounding Eastern Washington region.

I have consistently experienced difficulties with the office staff, to the point that I would rate…read morethe experience poorly if possible. Regardless of the quality of the physicians, the front office has been unhelpful and discourteous during multiple interactions. When I called to inform them that I had gone to the previously listed address online and might arrive a few minutes late, I was told upon arrival that I had missed the appointment and they would not see my daughter. At a later date, I called a day in advance to cancel an appointment my daughter no longer needed, and I was informed that it would still be marked as a no‑show and billed accordingly. Due to these ongoing issues with the office staff, I will be seeking a new provider for my daughter.

I am extremely disappointed and upset with how this clinic, specifically Denise Philips, ARNP…read morehandled my non verbal and autistic 5 year old brother's very first appointment. He was so excited to go to his appointment and meet his new provider. Due to an unexpected accident on the road and GPS rerouting us, we ended up being 15 minutes late, something completely out of our control. Despite explaining the situation, they refused to see him. What makes this even worse is that they didn't just reschedule or give us another chance, they completely declined him from being seen at their clinic at all, just because of one situation that wasn't even our fault. This was supposed to be his very first appointment, and instead of showing any understanding or compassion, especially towards a child, they chose to punish him for something beyond our control. It's incredibly unfair and disappointing that a healthcare provider would lack empathy and be so quick to turn away a 5 year old over circumstances like this. It honestly makes me wonder if our race or ethnicity had anything to do with how harshly we were treated, as we are Arab/Middle Eastern. It just doesn't make sense. I truly hope no other family has to experience this kind of treatment.

I think Dr Wojnas is the most advanced and understands how people should be cared for. He strives…read moreto make the patient comportable and informed with ease. I would recommend him above all others.

I honestly don't even know where to start Dr. Wojnas has been treating my son since he was 2 (He's…read more8 now). This man knows his stuff I can't tell you how much I've learned from him by being so caring he explains everything to you in a way you can understand he treats my son with such respect I can't help but adore this man. We lost him for a short time when he changed locations as my child had to see other providers and at that time I don't think I ever appreciated Dr. Wojnas more he's a one in a million for sureThanks for all you do for our precious children

Dr. is good. Long wait on exam room. 18 to 20 ahead of you when you call for anything. Still…read morewaiting for a return call from a nurse 3 days.

Treat people extremely unimportant. Decided you don't need to see a specialist even after their…read moreemergency room said to get in to a specialist as soon as possible! Had colony cancer and they graft me off. They think they know better than other Doctors who are specialists. Nurses entering things in charts untrue! If I had stayed here I would have died of cancer. Find a better place for your own welfare,

We have had terrible experience with this provider. He never spotted what was wrong with the child…read moreand always on an effort to grab money. He lacks trust in children's opinion. We will never recommend this provider for anyone

I've been bringing my 4 girls to Dr. Matta and Carrie Lamb for almost a decade. My oldest is…read moreprofoundly special needs and I have never had a bad experience there. They're always treating us like family. Comforting, compassionate care. They're organized on top of everything and the nursing and front office gal are top notch and have been there for years (we love you Ramona and Tara!!)

Worst medical office I ever dealt with. Very rude staff. Three times I tried to make an…read moreappointment with the provider my insurance set me up with. They told me I was a patient of another one of their providers and I told them that provider is not covered under my insurance, so my insurance set me up with the other provider. I as told that is not likely since they are all one group. I told the staff member that I've tried 3 times to make an appointment and contacted the insurance each time. The staff member told me in that case I would have to wait till after the first of the year for an appointment because I would be considered a new patient. I would never recommend this clinic to anyone.

I'm very happy I found this clinic. Not only do they have a pediatrician downstairs but my wife…read moreand I have our doctor upstairs. I'm always able to get my family in on the same day if they are open. The doctors always spend a good amount of time with us and I always leave feeling my questions were answered. They are also not apprehensive to send you to specialty clinics which is very refreshing. The staff is always very friendly and the facility is always extremely clean which is important at a doctors office. I would absolutely recommend this office to anyone looking for a family clinic.

I have worked as a nurse in the medical field for close to 18 years. Never in my years of the…read moremedical profession, have I seen, or experienced the worst customer service ever. And believe me, I have seen some lazy, unprofessional, and crappy care in the healthcare field over the years. First off, customer service is horrible there. This is the only place in the area who offers TMS. In August, I moved from the Seattle area to the Tri Cities area. While in Seattle, I received TMS, which is the only thing that worked for me after failing other therapies. I was advised to continue TMS maintenance therapy by my doctor in Seattle, but ended up moving and found this place. I had the best experience at NeuroStim TMS. The entire staff was professional, welcoming, accommodating, and always made me feel at ease. I had my first intake with Reliance via Telehealth medicine on August 30. Then, I was scheduled a consult with Dr. Kishore, who's soonest opening was one month out on Sep 29. The day before my appointment, I receive a text message from Maria at the office staff, who basically said she was going to cancel my appointment if they didn't receive records before the time of my appointment that day. She said I would have to wait another month for a consult opening. I go into their office the day before my appointment and sign medical release forms. When I walked in there no one greeted me, or asked how they can help. I had to basically tell them what I was there for. Rude. The of appointment, Maria texted me to tell me they hadn't received medical records that day, I ended up calling my providers office, and they faxed the records for me so that I wouldn't have a cancelled visit as Maria said they were going to have to cancel and I would have to wait another month for an opening. The day of my appointment, she sends me another form via text. A picture of a questionnaire. She again, tells me I need to have it filled out before the appointment or I would be canceled. I don't understand why she didn't give me the form the day before when I went in to fill out all the medical release forms. I was at work, and had no access to a printer at that time so I sent her the answers via text. I show up to my appointment on the 29th. The provider PA-C V. Kishor is asking me a series a questions during consult. He claimed his TMS was state of the art and worked better than the one I previously done. He didn't seem to be listening to what I told him worked for me during my previous TMS, and even made a comment that he only does what the FDA approves. He seemed sort of old school and not open to what I asked for or suggestion. He seemed set in his way. He is the doctor, but he had my record in front of him and all I was asking for was the same settings that I had previously as that had worked for me. So he tells me that he would have his front office staff work on the authorization for me from my insurance and would get me in as soon as they receive authorization. It is now November 4, over one month since that consult and I have yet to hear back from anyone in the office regarding authorization for treatment. I have called them 4 times in the past month to see what is going on and left voicemails. They have not called back. A delay in care is a form of patient neglect, especially that long. I spoke with my insurance company twice. They told me they did not need past medical records for auth as they already had authorization. They just needed the office to submit a request for maintenance TMS online. I explained this in one voicemail I left the office. I called my insurance today to ask if they had received a request for auth for TMS, and they told me that they haven't received any requests to this day (11/4). When I called Reliance today, someone actually picked up the phone for once. She then placed me on hold, and then got back on the line telling me that the gal in charge of auth requests for TMS was in a supply room and would return my call as soon as she got back. She reassured me that she would call me back to let me know the status if the other lady didn't. No one called me today. Its now 9 pm. Rude, unfriendly staff, delay in treatment, and no returning phone calls. Super unprofessional and negligent in their part. At this point, I want nothing to do with their office, but beware of scheduling anything here. You will have to deal with similar, as I get from reading all the online reviews on google and here.

I called twice, 30mins later they tell me to leave a message. I have been a patient of Dr Romeros…read moreoffice for 15 years, it's been bad but with reliance it turned worst. My wife, daughter and my son's in laws have left the office this year. My wife is telling everyone in church about how bad is the service in reliance. I gave one star because appearence outside but service inside sucks! Don't apply with them they will do you wrong!