I'm a pretty new patient. I have had two exams, got 2 prescriptions for contacts, and purchased my…read morefirst pair of glasses. It was rather expensive, which wasn't totally the fault of the clinic as much as my limited insurance. So far, everyone has been really pleasant. Meg from the call center is a dream, so sweet and helpful. But I have to say Chris in optical will probably be why I come back. He is so friendly. Honest. Personable. And really made my day. If your manager reads this, you need a raise, my guy.

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

Disappointed when making an appointment for an exam. As a new client, they couldn't see me for 4…read moremonths.

Went here to look at glasses for my son. I was told they would order frames with no obligation to…read morepurchase them once they came in because they could resell them if they didn't meet our expectations. The young guy that works in optical made a snotty remark to me to the effect of "last time we ordered a frame for you, you didn't buy it". If you don't want people ordering frames without knowing if they are going to like them in person and that they are going to purchase them no matter what, then don't let people order them under the premise that you will just sell them to someone else and that its not a big deal. I never went back after that.

This has to be one of the most nicest facilities that I've been too. The Doctor is very…read moreinformative and detailed when he's trying to figure out a solution to fix your eyes.

I have recommended Dr. Johnson any time someone has needed an optometrist, especially to clients…read more He and his staff are very friendly and thorough. If you have had an unexpected change in vision, you can count on Dr.Johnson to discover and diagnose the root of the problem that other doctors might miss. And if you need contacts, he'll find the brand that will fit your need.

I went through two surgeries here....I am two months out... Time for glasses...I visited your eye…read moreglass center to be met by an unfriendly, surly, unhelpful woman. The customer service was awful, she seemed very uninformed...She was rude to my husband and I and so of course we took our prescription elsewhere...Someone needs to know how she treats your patients... We wont be back..

I had the most unprofessional experience at this office today with Dr.Lee. This lady is rude and…read moretalks extremely disrespectful to her patients. She raised her voice at us and accused us of not liking her because my mother-in-law who has a broken hip was having trouble sitting up in her chair. I was completely caught off guard as I have never been talked to like this let alone by someone who is supposed to be a healthcare professional. She has no comapassion for her patients. There are other Doctors at this office that are great, but I highly recommend not going to Dr.Lee.

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Just got the best pair a glasses I've had in several years. Cindy is fantastic to work with. Don't…read moreever compromise on quality!

Dr. Brian Jacks treats his patients with knowledge and care. He takes time to explain tests and…read moreresults. He was amazing with my 5 year olds first visit to an eye doctor. I appreciate all the time you spent getting your medical degree and blessing our family with your care. I would recommend Family Eye Clinic to everyone.

Thank you Dr. Jacks for the thorough eye exam and for the referral to get the hole in my repaired …read more I appreciate you and everyone at Family Eye Care.

Dr Quinell is a good doctor but all of the sales staff come off as very 1. unprofessional (arguing…read morewith a customer that she wasn't in fact noticing a downgrade of quality in lenses they've been selling recently *I've noticed the same* but that if she wasn't using the cleaning cloth that they give exclusively that that was the problem... 2. incompetent- I've had sales staff give me wrong price breakdowns then had to pay more "sorry" they say, they've lost my price estimates out of my file so I then had to pay more than what was quoted because the paper disappeared "sorry" they say 3. No quality control- I've had glasses given to me with the prescription numbers right in the middle of the lens. It was so obvious that they should have seen it before I had to come in & then wait 2 weeks to get a replacement. I now go for the doctor but buy from elsewhere. TriCity Eyes customer service is night & day BETTER. and way more affordable. Center Vision definitely got some work to do.

Dr Banta always has the utmost patience with me as I ask question after question! He's very…read moreobservant and keeps my eyes healthy! From the front desk staff who welcome me to the glasses experience-- A+

Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

When Dr. Quesnoll was there it was great. After he left they dropped off a cliff. Pathetic,…read moreincompetent, disrespectful staff. I gave them three chances. I can't believe I stayed with them that long. They didn't deserve it. Time to move up.

Always great Professional service. Dr Piatte takes time with her patients to give them the best…read morecare possible .