Dr Quinell is a good doctor but all of the sales staff come off as very 1. unprofessional (arguing with a customer that she wasn't in fact noticing a downgrade of quality in lenses they've been selling recently *I've noticed the same* but that if she wasn't using the cleaning cloth that they give exclusively that that was the problem... 2. incompetent- I've had sales staff give me wrong price breakdowns then had to pay more "sorry" they say, they've lost my price estimates out of my file so I then had to pay more than what was quoted because the paper disappeared "sorry" they say 3. No quality control- I've had glasses given to me with the prescription numbers right in the middle of the lens. It was so obvious that they should have seen it before I had to come in & then wait 2 weeks to get a replacement. I now go for the doctor but buy from elsewhere. TriCity Eyes customer service is night & day BETTER. and way more affordable. Center Vision definitely got some work to do. read more

Dr Banta always has the utmost patience with me as I ask question after question! He's very observant and keeps my eyes healthy! From the front desk staff who welcome me to the glasses experience-- A+ read more

My summer sunglasses saga continues. But it will hopefully end here. The last place I made an order let me know the glasses I wanted were on back order till Sept---I ain't waiting. So, I went to the next option on my list: Center Vision. They deal with Oakley (I wanted some prescription Oakley Sliver sunglasses). While shopping around, the staff person who was helping me out suggested I go to the Sunglass Hut at the mall and check out their selection first (they'd have much more to choose from), and then come back here with the name of the glasses I wanted, and then they'd order what I wanted. I did just that and within an hour I was ordering my new glasses. It will take 8-10 business days, but I'll be pimpin' some nice shades. I've been uncool for so many years. While working on the payment, the billing person did her darnedest to see about getting a bigger discount for me through my healthcare provider---I knew it would be in vane, because I already called, but it was sweet of her to try. This establishment is a little older than the Heaton establisment in Richland, but they hooked me up. read more

Center Vision Clinic - Optometrists Near Me - Kennewick, Washington

Tge meet and greet was good. We arrived an hour before closing time was able to choose some hardware and provide information to be approved for insurance coverage and out of pocket expenses to consider. The environment was clean. There was a different vibe when receiving service, - there was and agent being trained and different people assisting during our visit. Confusing at times, but we were able to decide on what eye aware we want and ordered the next day. read more

Dr Cheung is amazing and the front desk girl was sweet as pie! I will continue to go to center vision because of my experience with them. I haven't had the opportunity to meet the other doctors yet but if they're anything like Dr. Cheung then you will be in good hands. The only negative was the experience with the tech. She was completely lacking social skills. I assumed she was just having a bad day but my fiancé went a week later and also had a bad experience with her. A little kindness goes a long way. We both felt like she was short and seemingly annoyed by our presence. She made zero effort to make us feel welcome. I hope the company will make an effort to encourage their staff to make patients feel more comfortable in the future. Other then that the overall experience was positive. read more

Our entire family goes here for our eye care and I won't go anywhere else! This vision clinic was recommended to us when I couldn't get a correct diagnosis for my sons eye issues when he was very young. Dr. Banta has always been so good with the kids and I always get the information I need! Thorough doctors, friendly staff and effective communication. I really appreciate receiving text reminders a week prior to our appointments and also receiving reminder emails. read more

The frames here are pretty pricey. When my husband mentioned his Oakley frames and the cost from Costco we were told well Costco sells them for cheap because they are older model frames and they put their own Costco lenses in the frame. FYI didn't need the speech on Costco frames and the cost. Why pay $600 for a pair of frames when we can pay $300 for the same quality?! Never argue the point with a customer read more

This facility caters to your families eye needs. Dr. Banta is friendly and attentive. He is also very good with children. I've had problems trying to get an accurate prescription and he is the FIRST eye Dr. to find contacts that actually work for me. It took time and several pairs of trials, but we finally got it! I appreciate the time he spent making sure I could see to the best of my ability. He made me feel like my vision was a priority. Previous physicians didn't listen to me, rushed my prescription so I walked away feeling frustrated and not seeing well (big waste). If you see any of the Dr's here you will be very happy! I highly recommend Center Vision! Over all you will love the experience. Also it's advertised to cater to meet all your families needs, but every time I've gone in it's been an older clientele. Keep that in mind when you enter and leave the parking lot because I've almost been hit twice! The staff is very knowledgeable and detail oriented, but I wish the front desk staff were a little more friendly and welcoming at the time of check-in and check-out. From my understanding this facility is a little on the pricey side so I wish they accepted Care Credit as payment for their services and merchandise. read more

Decent doctors but sales staff seemed like my vision was top priority. Pretty disappointed to see so many frames of which I can find anywhere. Back to Costco I go! read more

Ive been going here since I was a child. Its an amazing clinic and the staff is extremely professional. Ive had high pressures in my eyes since I was 8 years old and being told I was a glaucoma suspect scared me to death when I was a kid. Going here, I never felt scared of going into the eye doctor because they were so caring and I knew they were never once going to hurt me. They have monitored it for over 10 years and have done all the necessary steps, tests, and evaluations on me all these years . A huge part of why I went into the field of ophthalmology is because of my awesome eye clinic growing up. Now that Im older and after my regular eye doctor retired I was a little heartbroken and scared to try a new doctor, but I was pleasantly surprised. Last year I went in for a yearly exam and was told I have GCP (because I would sleep in my contacts... dumb I know) Dr. Banta was very good about telling me what this meant for my eyes, how to treat it, and to stop wearing my contacts so often. He gave me the kick in the butt I needed. About 3 months later I ended up getting PRK (laser vision correction) which has drastically improved my eyesight and made my eyes feel A LOT healthier. I go in next week for my yearly eye exam and am excited! The office overall is incredibly friendly, knowledgeable, and attentive to my needs. As a patient I feel welcomed and love the fact that they play K LOVE in the waiting room. Such an great place, highly recommend. read more

I have been going to this place for eye care for as long as I can remember. Recently, I called in to order some contacts, the person I talked to on the phone was very friendly. I explained that I was out and would like to rush ship the order if possible and that I didnt mind paying extra to do so. I was told by the person taking my order didnt know if they could rush ship or not and that someone else did the actual ordering, but they could call me and we could figure it out and I would at least get an ETA. I never got a phone call. The contacts showed up and they are a completely different brand than what had previously been ordered through that very clinic. I was not told that I would be getting a different brand and when I tried to call to see what was going on the office was closed, before 3:30 on a friday. I'm extremely unhappy and not sure why I got a different brand without being consulted, I paid over $250 for a year supply of something I never even had a chance to try first. This doesnt seem acceptable that I am now stuck the weekend without being able to see or talk to someone about this. read more

Dr. Berges is an extremely great doctor and the staff is nice. I like the atmosphere. The problem is two exams were added to my end cost without informing me before performing them, even after I specifically asked for my full exam price before I went in. read more

The doctors are great, but the staff not so much. Holding a prescription hostage because of a current balance of $30 left on a payment plan with all payments being current is pathetic! read more

I saw Dr Banta and was SO impressed! He is very thorough and willing to work to get the right prescription for my contacts. I have very weird eyes and it's hard for new eye doctors to get the prescription right. The staff there are also very helpful and super nice. A great place to go get your eyes checked out. read more

Dr. Banta was very rude and degrading at my last appointment. He continued to speak down to me and talk in a very condescending manner throughout the appointment. He was very temperamental and impatient and did not want me to question him. If you're looking for a kind and patient doctor who encourages patients to take an active role in their healthcare through dialogue and questions, he isn't it. Unfortunately, I really liked the office staff as they were very friendly and helpful. I'm very disappointed to have to find another eye doctor as I really liked Center Vision. read more

This is an outstanding place. Great customer service. I went in to pick up my brother because his car broke down and while I was waiting for him to be done with work they offered to adjust/clean my glasses. I bought my glasses here and I've never been more happier with a pair of glasses before and the man who helped me pick them out did a great job, I didn't quite know what I was looking for and he just pulled a pair out and told me to try them on and I did and I love them. read more

The staff is always friendly and courteous. The doctors genuinely care for their patients and take the time to thoroughly explain everything and answer any questions you may have! read more

I have been going to the eye doctor for many years. Today was my first visit at this clinic. This is the first time I left an eye doctors office and felt like I actually saw a doctor. The people and staff are so amazingly nice. They sit and talk with you and answer any questions you have. They have up to date technology and a great selection of glasses. I finally feel like I actually have an eye doctor! I would highly recommend this office to anyone in need of an eye doctor! read more

I was very impressed with the friendliness and professionalism in this office! I went in after several years of no eye exams and left there very satisfied (which is weird, since it's an eye doctor), they made sure to tell me about all the costs I would have to pay and informed me of everything that was going on throughout the appointment. They also worked with me with my insurance questions and concerns, overall it was a great visit and I can't wait to get my glasses in a couple weeks! read more