Simply called to ask if they could take me as a walk in tonight and the lady cut me off and said we…read moredon't do walk ins. They are categorized as a walk in urgent care on google maps.

Kadlec express care is appointment only. I did mine online. I was seen right away. The nurse…read morepractitioner was great as was the receptionist. They don't accept cash though, so bring a debit or credit card.

Honestly wasn't expecting much from them, but I got to say, they were terrible. They misdiagnosed…read moremy boyfriend, threw medication at him, and no matter how many times we tried explaining his symptoms and the severity of them, they didn't listen. They just said he had a virus and gave him medicine obviously did nothing. Later on, we ended up going to Health First on road 68 in Pasco and they thankfully found out what was actually wrong... he had walking pneumonia.

Very efficient and kind staff, receptionists, nursing , and providers. I have always been pleased…read morewith care.

Front desk said I was next, 9 patients were seen, waited an hour +…read more They shouldn't be called an Urgent Care...

Empty waiting room - gal said maybe 10 minutes - we watched half a dozen people come in and go in…read morebefore after we were told we were next. 50 minutes later- nothing and when we asked for an update she just shrugged her shoulders.

I slammed my finger in the car door. I was bleeding profusely, but was next door to the Urgent care…read moreso my wife drove over there. When I went in they told me I had to have an appointment that they were understaffed. Well after I passed out they changed their story. I was there for about 45 minutes and was moved through the hallway to x-ray, and there was no one there. This is ridiculous and not a very good service to the community.

Even they have bad reviews we had a good service, just the waiting for a no busy day was longer…read morethat we thought since they were only 2 people before us, we guess there were only one doctor and one nurse helping people.

Walked in to be seen and as soon as I got in the door, the reception said that there were no…read moreDoctors or nurses working.

I thought Zach McNair was a knowledgeable PA who took the time to listen and describe his medical…read morediagnosis. I recommend requesting him if you come here.

They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

Dr. Allgaier is the best! He cares for my 90 year old dad. He is caring and personable, easy to…read morework with and accessible. Can't recommend him enough.

Dr. is good. Long wait on exam room. 18 to 20 ahead of you when you call for anything. Still…read morewaiting for a return call from a nurse 3 days.

Treat people extremely unimportant. Decided you don't need to see a specialist even after their…read moreemergency room said to get in to a specialist as soon as possible! Had colony cancer and they graft me off. They think they know better than other Doctors who are specialists. Nurses entering things in charts untrue! If I had stayed here I would have died of cancer. Find a better place for your own welfare,

Review for Best Med Urgent Care…read more I rarely leave reviews, but our recent experience at Best Med was disappointing enough that I felt it should be shared. We called ahead at 6:15 p.m. to ask if they were busy, knowing they closed at 7. The person on the phone said they were very busy and it would depend on how many more people arrived before us. We asked if there was a way to reserve a spot or check in online, and were told no it's first come, first served. I was in excruciating pain from a kidney stone, so we drove straight there and arrived within five minutes. The parking lot was nearly empty, just a couple of employees outside smoking. When I walked in, the receptionist said, "Sorry, we're not taking any more patients this evening," claiming two more patients had just walked in. Yet, the waiting room was completely empty, and there was no indication that the clinic was too full to help. To make matters more confusing, the front of the building has a sign saying you can check in online. I asked why this wasn't mentioned when we called, and in fact, we were told the opposite that they did not do that and so why advertise it on the building of all places?. The entire interaction felt dismissive and unhelpful, especially in the context of someone clearly in visible pain. If they were done seeing patients for the night, they should've just said so upfront it would've saved us time, frustration, and unnecessary discomfort. I hope they consider improving their communication and patient care process. Transparency and empathy go a long way in healthcare

They will charge you $100 up front in the clinic, rush you through like it's a McDonald's, then…read morecharge your credit card additionally after you've left without your authorization. They don't tell you this up-front, as it's part of a recorded message making excuses for their shady business practices when you call the provided number. AVOID AT ALL COSTS.

Odd review.... Emergency Room, Father got the flu having COPD got mild pneumonia. Waiting in the ER…read morelobby got a Milky Way (I believe $2.75) the vending machine rips you off. Gave it a $5 bill, got 2 $1 coins in change (Pictured). This is a class action lawsuit waiting to happen.

I had a partial knee replacement and was kept overnight due to an error in scheduling my physical…read moretherapy, which is essential upon release. Unfortunately, my experience was frustrating from the start. During pre-registration, I was completely confused about how I would receive my post-surgery medications. The nurse handling my intake incorrectly told me that my doctor didn't prescribe meds to be delivered at the hospital. I had to check MyChart myself and confirm that, in fact, my prescriptions were being handled there and would be delivered bedside. This unnecessary confusion could have been avoided with better communication. My actual hospital stay was even worse. My pain catheter became unplugged, and I didn't realize it for hours until I felt something wet. The nurse never checked it, leaving me in excruciating pain without proper management. Twice, I was the one who discovered the issue. My IV also blew, and the beds were so thin they caused serious back discomfort. The nurse assigned to me was very new and lacked the experience to handle my care properly. To make matters worse, I was denied the progression of pain medication, and I still don't understand why. Thankfully, the next shift was a completely different experience. A more experienced nurse took over, got me in tip-top shape, and both she and the floor supervisor apologized profusely. While I appreciate their efforts to make things right, the initial experience was unacceptable. This facility needs to improve its communication, staff training, and oversight--especially for post-surgical care. I was very disappointed and frustrated at the least but never was rude. I just cried when morning staff had told me my doctors orders regarding prn control and how the night nurse refused me this medication. So many hours in pure agony. The Night Nurse actually quoted me saying did you know that most addictions start right after surgery! She also said oh you'll be taking pills because you're prescribed pills when you go home yet I'm not home right now? These are word for word.