Recently purchased 14 windows from Window world and had them installed. We got 5 quotes and their…read moreprice was in the middle of the bunch, so no issues there. The quality of the windows, as far as I can see at this point is just fine, time will tell, I guess. The install crew was great, punctual, friendly, answered all my questions, and did good work as far as I can see. The issue was between the salesman and the office with scheduling and time frame. The salesman left me with the impression that 6-8 weeks from the time of entering the contract until the windows were installed was the expected time frame. Two weeks after signing contract and paying 50%, I still hadn't been called to set up an appointment for measuring (which needed to be done prior to ordering my windows). When I called them, I was told that they were busy and would be calling me soon, but not to worry because me not getting my windows measured would not affect the install date. Well, being that they cannot install windows they don't have and they won't get windows that are not ordered, and they can't be ordered until they are measured tells me that is not quite true. It took a couple of more weeks after that to get them out to measure. In my many calls to the office for updates, I received a couple of promises to find out and call me back and did not receive said call backs when promised. Our contract was signed and payment made on 8/24/24. All windows except for one mis-measured and one damaged (they had to be re-ordered) were installed on 12/9/24 (15 weeks after being told 6-8) and the last two on 1/15/25. Had I known how long it would have taken, I may or may not have still used Window World. Had I been treated by the office staff like my business was important to them, my review would have been different. Our next project is doors. Guess who will NOT be getting a chance to give us a quote on that one.....

Very pleased with Window World of St. Albans. Recently purchased a home that had WW windows…read moreinstalled approx. 12 years ago. Some of the seals had gone bad so I contacted WW and I simply had to pay a one time $50 fee for a warranty transfer. They replaced all of the windows that were defective and it has made a pleasant difference in the appearance of my home. I recommend them.

I can't say enough good things about this company. I hired them to paint, change out switches and…read moreremove an old ​intercom system and the work I received was top notch. The communication, time management and attention to detail were outstanding! I will be hiring them again!!

Called and got an appointment for JT to come by for an estimate. It was simple work, installing 5…read moretoilets. We have other work, but we know not to trust just anyone. He missed the appointment. Hours later, he texted an excuse saying he would come the next evening. He said he got "stuck" on another job. Apparently, he is disorganized, lacking consideration for others' time, and forgetful of his obligations. When he did respond to my texts, he said he didnt care (careless), he had plenty of work.

The garage door motor quit working. I called Step & Sons on the 16th and the very next day the…read moreservice technician came on the 17th. Noah called 1 hour before arrival and stated what time he would be here. He was very prompt, efficient and polite. He went straight to work and was able to repair the motor within 1/h hour. I would highly recommend Step & Sons. They are very reasonable in price and I believe a Company of Integrity.

Isaac Brown and Nate Cox from Stepp & Sons garage doors in Beckley WV come to our home and replaced…read more2 garage doors. We would absolutely recommend These 2 guys. They were both very professional, courteous and answered any questions we had. We had a question about our doors and Isaac Brown came back the very next day after installing our doors and fixed the problem. We are very satisfied with our new garage doors. Thank you so much. Charles and Patricia Ellis - Beckley WV

Mr.Jones had a quick response when I requested an estimate. The estimate was lower then any of the…read moreother local handyman services I called. Jonesy Handyman Services fit me into there schedule and started the work that same week. Both men did a phenomenal job the quality of work was outstanding and both men were very professional and very polite.

Well this gentleman does absolutely terrible communication and scheduling, I've paid them a deposit…read moreon parts and he has not returned. He continues to maintain contact and has several reasons why he cannot get anything done. I will be opening civil suit against him the last week of Novemeber. Again, partially paid for material and has yet to arrive.