Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

On the highway today with our construction trailer... wierd engine lights started coming on and off…read moreand truck was acting wierd ! We made it too monument auto shop, they were booked but helped us out anyway ! I fully appreciate and support this shop ! Amazing people amazing shop ! Thank you all soo very much for all your help ! The office lady, I wish I caught her name ... but she went above and beyond for us ! 10 stars ! Thanks again !

Quality services for our two Japanese cars! Will be long time customers. Tom and his mechanics are…read moreable to explain in detail what needs to be done to fix our vehicles.

My wife and I came "back home" to Monument/Palmer Lake in 2017 after being away for almost 40…read moreyears. I was driving a Toyota Tacoma at the time and when I needed to have the oil changed, I asked some of my old Lewis Palmer school pals where to go. They said, "Facinelli." I did ... and I have not been anywhere else for my service requirements. And when I was looking at new Tacoma's, Tom did a very thorough inspection, found a few problems and they got fixed by the dealer before I actually purchased the truck. I would trust no one but Tom and his crew to do any work on my Toyotas.

I went to Christian Brothers in Monument, this past Saturday. I must say... I had phenomenal…read moreservice. They treat each client with much respect and personally take the time to connect with you and they didn't try to sell extra services. They even offered me a refreshment and offered to make me a cup of coffee (it was mid morning). My vehicle was finished in a surprisingly quick amount of time... I barely felt like I had to wait, but even if I did... the waiting area was cozy and comfortable. I felt like I was treated with respect and kindness... even though my vehicle has been neglected due to unforeseen circumstances ... and I was pretty embarrassed about that, however; they didn't bat an eye about it in fact; they made sure my vehicle was safe to drive for me and my "littles". I would definitely go back to this place, and I recommend them to others.

I received an oil change offer for full synthetic oil change for $59.95, so I scheduled an…read moreappointment for the next morning. I had used the facility for other services in the past because it is nearby and the staff was helpful. Today I went in and the advisor said he couldn't do that but would give me a $30 discount. new price with complimentary inspection was $185.95. I asked why and he said my vehicle took more than the 5 quart special offer limit and the special oil was $14.50 per quart. The vehicle requires 6 quarts per the manufacture. 6x15 =90 so the 15 minutes to change the oil, per jiffy lube, brings the labor rate to $360 per hour for quick service??? Having been a Dealer in town for 20+ years, I would never mislead the public this way. clean up your advertising disclosures and customers... call for details before wasting your time. I will drive the extra distance to the local dealer in the future because of this experience.

Do not trust these mechanics. This past November, I was having issues with myout of state 04 ford…read moref150 5.4l that was experiencing issues. I looked into it myself and told them I suspected the VVT solenoid. Five hours later, I go to call and they tried quoting me engine work and 500 dollars plus to even look at my engine to verify and then he was trying to sell me a new engine. Claimed "it was looked at by four master technicians " Apparently their "master technicians " are less qualified to diagnose than a me, a regular bystander because as soon as I changed out the solenoid...it not only drove. But it drove 2,580 miles to California and then to Seattle. It not only drove 2,580 miles, but it did so towing almost a 4,000 lb trailer. DO NOT GIVE THESE GUYS YOUR BUSINESS! I was an inch from giving up my dream of moving to the PNW because this money hungry auto repair would've caused me to sell my set up since I didn't have alot of money!

We took our Ram 1500 truck here for routine maintenance and oil change. We had over $3000 worth of…read morework done and within a day our truck engine seized and had a catastrophic failure leaving us stranded on the side of the road. We were put in a position to pay over $15k for a new engine which we deemed not to do furthermore forcing us into purchasing a new vehicle. We requested a full refund on the work that had been done and were denied that request. We were offered 3 free oil changes which we politely declined as this is not an appropriate alternative to losing a truck that had low mileage on it. We will never have our cars serviced here again and have shared this information with all of our family and friends.

I have a 2018 RAV 4 with 49,000 miles. Brakes chatter but mostly coming out of the car wash…read more Was sure it needed new pads. I brought it into Brakes Plus - first time ever there - they had it for a few hours and said "you have 50% of your pads left". Sent me home.. no charge. Moved here from NY 18 months ago and greatly appreciate their honesty here at Brakes Plus. In NY they would have put on new pads and suggested I needed Headlight Fluid Replacement too.

Asked them to repair my 2017 Pacifica. The part they changed had nothing to do with the fault code…read moreand didn't fix it. I ended up repairing it myself. It needed a new camshaft and rockers arms on one cylinder head. Runs great now. No fault codes. They refused to partially refund the repair they did nothing. Variable valve lift and variable valve timing (cam phaser) are completely unrelated mechanical systems. It never had a cam phase fault, but that's the part they replaced. They lost a customer for life.

i've always been treated with the upmost respect at all Les Schwab locations. I've never been to…read morethe specific one however I was helped by Stephen as well as leslie I believe were their names. My car unexpectedly had two flat tires from some nails and I immediately had AAA tow them my car. They got it ready and fixed in a very short amount of time and told me they truly believed you shouldn't be charged for a flat tire or a rotation. I've never had a bad experience, but on all the stress I had today the last thing I needed was about my car while at work I was able to pick it up with no problems and was completely taken care of this is a wonderful location thank you to all the workers

I picked up a nail in my tire-of course I noticed it and the flat on a Saturday morning. I called…read moreLes Schwab and asked if they had time to fix it and they said yes, bring it right in. The repair was done within an hour and to my surprise; when I asked how much, they said it was free. You don't hear the word free very often so for their kindness, they will get my business moving forward. Thank you Brian, Leslie and everyone there!

Overall: 6/10 Quality of work: 8/10…read moreService: 4/10 Value: 8/10 So this was a bit of a tricky situation. I ordered and paid for $1700 in new winter tires. I came in to have them installed and the employee at the front (Zack) was having what I can only explain as a not so good day and that translated into a horrible, non-existent customer service experience. In short, it resulted in me leaving after two hours and my car never being pulled into the shop. I left beyond frustrated. Having said this, the experience was slightly salvaged by the store manager (Michael) calling me to apologize and to come up with a plan to remedy the situation. He reserved a spot for me the following day at 7:30am to get me in and out with my new tires which he did. Honestly, I'm being generous with the rating here due to Michael's save but still, the experience overall still leaves a bad taste in my mouth. Would I recommend this place? Perhaps, but make sure Michael is there to take care of you.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.

Took our 2017 Toyota Tacoma in for front brakes. Called a couple hours later with quote and other…read moreissues. Had only brakes fixed and they called to tell me truck was ready. Very business like and professional. Fair rates for great service.

Needed a new mechanic. Saw the reviews here on Yelp. Took my "Girlfriend" there to get fixed for a…read moreradiator leak. There were very friendly and reasonably priced. I am very happy and they will now be the only place I take "Girlfriend". Linda E

We had my wife's Nissan Rouge serviced at Cornerstone on 12 February 2025. We took her vehicle in…read morefor a transmission oil exchange and we had a good experience. They quoted us a competitive price and it was actually less than the estimate. The service was completed faster than estimated also. It was my first time there but I would recommend Cornerstone for your car repairs. I had done some market research by calling other shops and Cornerstone was by far the best value. Some auto shops I called were very overpriced for the service I required and forget about the dealership they wanted double the price. I will definitely take my other vehicle to Cornerstone for service. Look them up I don't think you will be disappointed.

Updating this because Cornerstone tried scamming me out of hundreds of dollars…read more.. Originally Cornerstone told me I had to replace the condenser and compressor, and probably hoses, which I called around and got quotes for. I ended up getting a second opinion at Pep Boys, and all that had to be replaced was an O-ring on the AC. I just had a small leak, and Cornerstone tried to get me to replace the whole AC system. Definitely downgraded this review, because my fix cost $200... not $1300! Ridiculous over pricing and wrong diagnosis. My AC works perfectly now, for $1100 less than what was originally quoted at Cornerstone. Go get a second opinion or better get, don't go here in the first place.

Took my 97 Jeep TJ in for underbody suspension work. Back story, this Jeep was owned by Bach…read moreCrawlers previously, and I bought it from the guy who got it from them. There was pretty significant rusting underneath on the drivetrain/frame, which I knew going in. The reason for my poor review has to do with a few things. 1: You never know who you're going to talk to when contacting them (Austin, Misty, or Pete). We dealt with Austin initially, who was friendly and "sold" us on using their services. His initial assessment was that we'd be getting new driveshaft, 2 inch lift, and ball joints to square up some of the rust issues. Originally was told it would be "2-3 days" for completion. After about a week, he "went out of town, and his mother (Misty) told him to stop contacting us. 2:After about a week in the shop, and a few unsuccessful attempts at getting straight answers from them, I was told we'd need to have the rusted knuckles "cut off". Ok, no big deal, I know they were in bad shape. Fast forward a while and I finally picked up my TJ in worse driving shape than it was when I brought it in (took an entire calendar month). Suspension felt loose, noticed knocking sounds, death wobble, etc. 3: Misty, who I guess runs the front of the office, is simply defensive and accusatory when being questioned about their work, promises, etc. Avoid dealing with her if you can. 4: As some other reviews have mentioned, Pete is a friendly guy to talk to, which seems to be the sole reason that place is still in business. 5: After immediately taking my Jeep to an actual professional 4x4 shop in Parker, they were astonished that it had just gotten serviced and commented on several loose suspension components (still under the BC "100 mile retorque" blanket they like to hide behind). Bach crawlers installed the new springs on rusted out and broken perches, which allowed the springs to just move around and not seat properly. The shop in Parker is having to weld new perches on (obviously) for what is a glaring safety and functionality issue. Why couldn't this have been addressed at Bach Crawlers, rather than telling me I'd eventually need all new axles? I spent over $3k with this shop and feel like it made my Jeep worse. They did install new brake rotors/calipers which I will say are much better than before. Their MO, under the guise of saving you money (my guess), is to throw used, old parts on your car to fix whatever issue is present. They overcharge for new parts pretty significantly, and they give excuse after excuse (when you can get ahold of them) as to why their work isn't done yet. Others may have had good experiences with them, but I left feeling completely ripped off and that I had wasted a month out of my life in aggravation. I would go literally anywhere else for Jeep/4x4 service after my experience with them.

This is the biggest sham,of all business PLEASE don't waste a minute is the company. They are not…read morebbb approved. They take vehicles that are not there's. They will lie, steal to get your business and use every thing they have to take your money. They need to be shut down!!!!