We had ACLS training here --our school set it up for us as an optional certification course since…read morewe are in our senior year of nursing. Quan was our instructor, i would highly recommend his class! I learned so much about the medications and EKG interpretation from Quan's lecture. And his class was so much fun 10/10!

AHA approved! Went…read moreto the San Jose location for my ACLS and BLS renewa, but the same instructors travel between both locations. Thi was very responsive via email and friendly. Quan, the instructor, was patient, kind, and informative. The facility has up to date equipment that is cleaned prior to each class session. Quan goes through an example case with you and then guides you through your own "code." Will definitely be recommending this location to friends and family that need CPR training! Thank you both for a great refresher!

Excellent class! Knowledgeable instructor, program gets all the book work done at home on your own…read moretime, so you just need to come in for a 2 hour skill check. Equipment clean and modern.

Took my cpr class today for adult and infants. Tom was super nice. He answered all out question…read more Class went so smooth. Highly recommend coming here and taking class with Tom!!

Renewed my BLS CPR with Kristie today. She was honestly amazing, super knowledgeable, patient, and…read moremade the whole process really engaging. She explained everything clearly. Highly recommend her if anyones looking to renew or get certified.

Really great instructor! She answered all my questions and I now feel confident in performing CPR.read more

My first Adult/Pediatric CPR AED course was at this location back in January of 2014. I believe I…read morewas in the same course as the first reviewer where the instructor was over an hour late. The environment seems questionable and the fact that roughly 10 students were waiting outside for an hour seemed even more odd. A student finally received an email for the code to enter the building and everyone seated themselves in the classroom. At 10 AM another student received an email that the instructor will be there in less than 15 minutes. Class was scheduled to begin at 9 AM. The instructor finally arrived an hour late and began passing out handbooks and setting up the classroom. 5 minutes later a student got up and hollered at the instructor that he's untrustworthy given that he arrived an hour late and should've apologized right away instead of setting up the classroom. My second course was March 2016 to renew my certification. Thankfully Janice was on time and made sure everyone knew the course agenda. She scheduled a break that would suit everyone's schedule. Overall I wouldn't recommend this location if you are being dropped off by a friend or parent. There is nothing within a reasonable walking distance if is class dismissed early. There's a Sonic, Starbucks, and McDonald's within reasonable driving distance. Plenty of time given that break is half an hour.

I came here on a Saturday morning to complete the in-class portion of the CPR/AED course. When I…read morefirst got there, I was definitely unsure where to park. I had to do a couple of loops around the building in order to find the lot. It is small and off to the left hand side if you are facing the front. The building is a bit run down and not the most aesthetically pleasing to eye but they are there as a resource so that is better than not having them at all. After parking, I had to enter from the loading dock on the back side (heads up for those interested in taking the course). I was a bit skeptical about how successful the day would be but it actually turned out great, mainly due to our instructor. Ingrid Pocock was really welcoming and patient throughout the whole class. She definitely knows what she is doing and I would highly recommend her as an instructor. She took the time to make sure that all questions were answered and that everyone could properly practice the skills for certification. She is the reason why I reviewed this place a 3/5 stars. (-2 for the building and confusion with the entrance). If this review were solely based on her skills as an instructor, I would give it a 5/5.

This is my first time doing BLS. I've heard about this place from a fellow peer in our medical…read moreprogram and she raved about Chelsey! I decided to go online to find her site and see when she would be available for training. She was an amazing instructor and really informative. Her classes are small (about 6 people) and I like that it was a small class. After you request for one of the days that she has available for training, make sure you pay online before it starts to ensure that you keep your place! I cannot wait to take my renew with Chelsey again in 2 years! Thanks for the training Chelsey, I learned a lot!

I took my BLS Class with Chelsey, she is a wonderful instructor. I enjoyed the class and I…read moredefinitely recommend taking her class. I'm for sure going to be going back to her when it's time to renew!! Thanks again Chelsea!

Paid $220 for an EMT refresher course that was cancelled a day before it started due to there not…read morebeing enough students signed up. Company accepted the money weeks before the class started. But won't issue you a refund until almost 2 months. Very shady business. San Francisco has plenty of other legitimate EMS/CPR businesses.

Jim came out to our business and certified us for the boom lift! He was very knowledgeable,…read moreprofessional, and helpful. He made sure that we all understood the safety precautions and the mechanics of operating a boom lift. Jim was more than willing and enthusiastic to answer any questions we might have had when it came to class room instruction, as well as physically operating the boom lift. We really enjoyed his certification class! Amy & Todd Gomez Diverse Trade Services

Took the OSHA 30 course. That was fine. Years later I reached out because I misplaced my card. The…read moreowner asked me for $150 for a replacement card. Then he said if it's urgent to retake the class. That's ridiculous, why would I take the class again it's a lifetime certificate. He responded saying now he wants $250 CASH ONLY. OSHA 30 is available by other vendors that will treat you like a customer. Jim the owner is a very greedy and not reputable person. He's only out for his money obviously. Email attached to se how he treats customers.

I urge anyone who has had a negative experience with EMS University /Universal to file a complaint…read morewith the Better Business Bureau and, if applicable, dispute the charge with your credit card institution. https://www.bbb.org/process-of-complaints-and-reviews/complaint-acceptance-guidelines After taking payment, the school stopped responding to emails and requests. Classes and students from various courses are mixed, and everything will be on Zoom, including "hands-on" requirements. The phone number that Victoria (Vicky) Yu (administrative lead) provides on other social media outlets is a bot; you will never be able to reach her or anyone else. EMS University/Universal is also not an accredited school for first-time EMT students. It is only for continuing EMT training.

I truly believe that every family who enrolls in this EMT program is serious about learning and…read morecommitted to succeeding. But I have to ask: does this school actually have a customer service department? when you need to help... don't waste of time. The instructors only teach the classes. Whenever students encounter problems, they are told to contact customer service--but customer service is impossible to reach. Since the day we enrolled, getting in touch with anyone has been extremely difficult. 2 days finished 400 page to 600 pages, its normal for someone who's just starting out in this industry to need some guidance. We never received any orientation for new students. The website did not clearly state that failing the exam three times would permanently lock students out of the practice system. Instead, this policy was only explained on the first day of class--after we had already paid all of the tuition and fees. Isn't that too late? Shouldn't families have the right to know this information in advance so they can make an informed decision? I guess no one tell you EMT exam is easy! everyone needs take more time to studying ,more and more! Is this a military selection process, or is it a training school? Who gave the school the authority to train students this way? A school that truly cares about its students should respond to their questions and provide support. Asking students to study nearly 600 pages in just two days before taking an exam--is that really a reasonable educational approach? Is that truly the only option students have? If this is how the program is designed, is the school's only goal simply to operate the program without caring about the experiences and feedback of the students and their families? My child has only one week left before completing the program. We have sent several emails, yet not a single one has received a response.