I urge anyone who has had a negative experience with EMS University /Universal to file a complaint with the Better Business Bureau and, if applicable, dispute the charge with your credit card institution. https://www.bbb.org/process-of-complaints-and-reviews/complaint-acceptance-guidelines After taking payment, the school stopped responding to emails and requests. Classes and students from various courses are mixed, and everything will be on Zoom, including "hands-on" requirements. The phone number that Victoria (Vicky) Yu (administrative lead) provides on other social media outlets is a bot; you will never be able to reach her or anyone else. EMS University/Universal is also not an accredited school for first-time EMT students. It is only for continuing EMT training. read more

EMS University - The fine print in their contract. - CPR Classes Near Me - Union City, California

BEWARE!!! check all reviews and the BBB. paid. claims did not receive my money and will not return calls to resolve. read more

AWFUL, AWFUL EXPERIENCE!!! This place is a HUGE scam. They take your money, and then the course itself is incredibly disorganized. The classes are all over the place, the schedule constantly changes, and there is very little clear communication about the course material. It makes me question whether this is even a legitimate course. I ended up dropping out after the first week because of how disorganized everything was, and when I tried to get a refund, they refused to issue one. Customer service has been extremely difficult to reach, and now they've completely stopped responding to me. Unfortunately, it looks like I'm not the only person who has experienced this. So sad and frustrating for people who are genuinely just trying to learn and invest in themselves but instead are getting ripped off thousands of dollars. read more

Beware this place. They respond to get you in, but as soon as you pay, they ignore all your text and calls or basic questions. They just block your number if you try to make a class cancellation and refuse to cancel your class. They told me to wait for a refund past the date of the credit card transaction going through, then refused to acknowledge I made a cancellation. I've had to open a complaint with the BBB, and FTC, and working on a small claims case against them. Vicky is particularly manipulative and it's wild how they're still able to be an EMS license provider. It's cheap sure, but extremely shady practices. They requested that I share with them my credit card information via text in order for them to refund me, when they have the information from my initial payment. read more

I truly believe that every family who enrolls in this EMT program is serious about learning and committed to succeeding. But I have to ask: does this school actually have a customer service department? when you need to help... don't waste of time. The instructors only teach the classes. Whenever students encounter problems, they are told to contact customer service--but customer service is impossible to reach. Since the day we enrolled, getting in touch with anyone has been extremely difficult. 2 days finished 400 page to 600 pages, its normal for someone who's just starting out in this industry to need some guidance. We never received any orientation for new students. The website did not clearly state that failing the exam three times would permanently lock students out of the practice system. Instead, this policy was only explained on the first day of class--after we had already paid all of the tuition and fees. Isn't that too late? Shouldn't families have the right to know this information in advance so they can make an informed decision? I guess no one tell you EMT exam is easy! everyone needs take more time to studying ,more and more! Is this a military selection process, or is it a training school? Who gave the school the authority to train students this way? A school that truly cares about its students should respond to their questions and provide support. Asking students to study nearly 600 pages in just two days before taking an exam--is that really a reasonable educational approach? Is that truly the only option students have? If this is how the program is designed, is the school's only goal simply to operate the program without caring about the experiences and feedback of the students and their families? My child has only one week left before completing the program. We have sent several emails, yet not a single one has received a response. read more

SAVE YOUR TIME AND MONEY FROM THIS NASTY MONEY HUNGRY PLACE. If I could leave zero stars for this place I would. I never write reviews for places but even went out my way to download yelp for this one. There's no other word to describe them other than straight up SCAMMERS. I should've known from the beginning when I was initially having issues with their website to turn things in and I would try to SAVE YOUR TIME AND MONEY FROM THIS NASTY MONEY HUNGRY PLACE. Even now that the course has ended I am getting constant notifications from the group chat that was made from our class complaining about all the complications they're still having with the externships for example. out to customer service which only led to me speaking to an AI agent that was no help. This issue led to me being insanely behind compared to the rest of my class. I was told the reason that I didn't have access to my portal was because I hadn't paid both my registration fee and the tuition fee, which I had. It took forever to solve it & by the time I got access it was almost the end of my third week out of my fourth week. However, when the issue was solved they told me I wouldn't be penalized for not being able to submit most of my quizzes and exams on time. Before the start of my fourth week I was having issues with accessing my exams and was able to reach a real person who told me the reason why I couldn't take them was because the deadline had passed and that I could no longer finish my program because I had passed the three missed exams policy. I asked for a refund for the $2,145 and was told I couldn't get a refund but could retake the course on a different date. My plan was to get this course done over the summer since I am still in college so doing it all over again at a different day wasn't an option for me. ALL IN ALL AVOID EMSU. read more

Misrepresented as a legitimate EMS training entity in California. Although their website states their program is "Approved by the California EMS Authority," I could not find it listed on the official EMSA Training Programs page. Additionally, I verified that EMS University is not listed among the approved local EMS programs for Union City, CA within Alameda County. Their customer service is tied to a small outfit in Florida. Calling them results in an AI response that hangs up but takes your information. Soon you'll be flooded with spam reminders nagging you to complete your enrollment. Too many red flags. Best to avoid. read more

AVOID EMS University at All Costs This is a strong warning to anyone considering EMS University for EMT training. This school is a scam: unorganized, deceptive, and lacking customer care. After investing months of time, money, and effort, and completion of my EMT externship, they suddenly locked me out of my student portal with zero warning. They hid their policy that there is a limit to test for NREMT within 60 days, and expired my account without any email, text, phone call, or notification whatsoever. I had called customer service to schedule and confirm my externship dates, and asked if my account will still be accessible prior to the 60 day window. Customer service reassured me that there is no lock out of the portal and I will be able to access all my course materials and assignments. My college is non local and I was explained that to them when scheduling externship for the next available break. I had extenuating circumstances and was actively finishing submitting my final documents after completing a 36 hour externship,yet the school gave me no answers as to why the lockout occurred and told me tech support is working on it. After weeks of following up and being told to just wait for an update, suddenly they tell me I have to submit a grievance form with no explanation as to what happened or why. After multiple calls seeking answers with representatives, one representative finally told me the reason I'm locked out is because there is a 60 day limit from the date of the final exam to take the NREMT test, which was never mentioned the many times I called to confirm my account status and my externship dates. They told me I would have to redo the entire course for an additional fee of $150 after I already passed the final exam, submitted all my assignments, completed the externship, and was simply finishing submitting the final externship documents. Because of their negligence and poor communication, I cannot submit my final externship documents. My certification is just gone after all the effort I spent completing all the assignments and passing the final exam. So much money and time was invested all wasted due to customer services's poor management and communication. They clearly did not give me the right information when I called many times to confirm and tried to make it my fault in the end, even after relentlessly following up with dismissive responses to just wait and sarcastically thanking my "patience" when I showed I was frustrated with the response times. One time a representative told me she can't give me a time frame because I will hold her to that time frame. So we have to do everything according to their hidden timelines but they can't even tell me when my issue will be resolved? Absolutely ridiculous to give me that answer. Since they changed their website and number recently, when you try to get help, you can't even speak to a real person -- an AI answers and refuses to connect you to anyone. This is completely unacceptable. I can't even contact a representative anymore, I can't resolve my issues through AI. EMSU's whole system is predatory and nothing but a scam, they will happily take your tuition and then ghost when you try to seek answers, and still demand more money. I sent an email to the head of customer service Vicky, after they rejected my grievance 2 times for no valid reason, and she never responded; yet again avoiding taking accountability and making excuses to ignore me.If you value your time, money, or future in emergency medicine, do not enroll here. Take my experience strongly into consideration as well as the experience of the countless 1 star reviews and never give your business to this disgusting scam of an organization. read more

This place sucks ASS. Do NOT come here unless you are absolutely desperate to get certified. I would rate this a 0/5 if I could, but I can't so I am giving it a 1 star review. They would not stop calling me to submit my course registration while I was looking into their program. I would receive about 3-4 calls and countless texts asking me to submit my payment EVERY. SINGLE. DAY. After I finally caved, I thought maybe this program wouldn't be so bad. I COULD NOT HAVE BEEN MORE WRONG. Their training website completely does not work, and I can never properly access course material or submit assessments. Whenever I try to bring up problems to staff, their only advice is to call customer service, which is managed by an AI bot that asks you to talk to the live chat on EMSU's website and hangs up on you every time you call. The live chat is actually bullshit and it does not work. You have to submit a million tickets to fix any urgent issues. If you want to speak to a live agent, you have to call countless times before you even have a chance at that. The zoom instructors are lazy and disorganized. Instructors don't even show up and cancel on in-person classes at the last minute. NOT TO MENTION THAT OUR CLASS IS LITERALLY ILLEGAL. The ratio of students to instructors should be 6 to 1 while our class has about 50 something students for 1 instructor. I seriously have no idea how this place is still accredited. DO NOT COME TO THE HELLHOLE KNOWN AS EMS UNIVERSITY (unless you want to form the strongest trauma bonds with your peers in record time :) ). read more

DO NOT WASTE YOUR MONEY!!!!!!!! The entire course was online because they could never find a teacher to come on campus. THEN, at the end of the course and was time for finals, They expected you to do the skills final with absolutely no hands on skills whatsoever! Customer service gave me the complete runaround promising me that they would find a skills class for me to sit on and never did! After repeatedly begging them for updates. Then come to find out they said it's too late and I would have to retake the course! Everything is very unprofessional! Now they refuse to give me my money back! They said I can retake the course but I would have to pay the $150 transfer fee. Absolutely ridiculous! I am filing complaints with the Better Business Bureau, the Board of Education, and taking them to small claims court ! I can't believe they just let me spend all of that time and didn't want to see me succeed! Not to mention, Linda, one of the admin is extremely rude, condescending, and does not care about you at all! I was made to feel that it was my fault there was never any on site classes. And don't even get me started on some of the online teachers! This whole course is a joke! and trust me, I am not the only student with many complaints! read more

I literally want a refund for this poor excuse of an EMS program. I honestly feel like this course has been one of the most unprofessional experiences I've ever had. From the start, this class has been full of issues, especially when it comes to skills training. The ratio of students to instructors has been completely unfair, and it's made learning stressful and overwhelming. We have to finish our hands-on skills in 2 days to finish the program, and there is no way I'm getting this done with the extreme number of students who haven't even finished three skills? That was the last straw for me. It's heartbreaking and honestly infuriating to see people like me, who've put in so much time, money, and energy, get left behind because the company didn't invest in the support we needed. This feels like a betrayal to the students who just want to succeed and serve our communities. I won't be recommending this program to anyone, and I'm walking away from this with a bad taste in my mouth, and down -$2,500. read more

I just wanna say this has been the most unorganized program I've ever been apart of, from loading up the instructor with over 20 kids in the class (which is not legal, they are supposed to have a ratio of 1 instructor to 6 students) to doing an entire course through Zoom which means they're just unprepared for skills which I'm lucky I didn't have to be apart of, as well as putting two boot camp classes in our one fast track course which delayed our skills check offs and our lectures. It really seems like you guys are just in it for the money and try to get as many kids into the class as possible not caring that it will make a negative impact on the learning of the students and the stress on the instructor. Additionally the course had to be extended because they did not get everyone done with their skills class offs in the time frame given. They are selling something that they are not upholding, if I could give it 0 stars I would. read more