Gwen is good massage therapist, but truly lacks customer service and professionalism. Gwen and I…read moregot off to a bit of a rough start when, minutes before my scheduled massage, she abruptly cancelled my appointment. I had already driven across town, wasting both time and fuel when I was notified. She indicated that she needed to reschedule for the following day. Even though I had plans the next day, and it was extremely inconvenient to do so, I accommodated her request and revised my calendar to fit in the service. As an "extra for my inconvenience," Gwen threw in a less than impressive foot soak. Initially, the massage started off poor, but with some instruction from me, ended up being a nice massage. I even ended the massage by tipping her over 25% of the full value of the service, not because I was that pleased, but because that is my personal habit. The peak of the problem occurred after I scheduled a service for my Senior Citizen relative.
Unfortunately, my relative missed the scheduled appointment. Certainly, the relative is at fault for missing and not calling Gwen, but the core issue came in with Gwen's extreme rudeness at the request to reschedule. I profusely apologized that my relative missed the appointment asked Gwen if she would reschedule. We could not find a mutually acceptable time before the end of the LivingSocial promotional voucher period (which was still 3 weeks away). She indicated that she would have to charge the full price of the service vs the promotional price. I asked if she would consider making an exception and hold the price of the service to the promotional voucher. She rudely refused and began to chatise me via text message about missing the appointment (as as reminder, the appointment was not for me). I reminded her that I had been more than pleasant, patient, and accommodating to her when she suddently cancelled my previous appointment, and asked if she would please work with me to find a mutual solution.
She continued to send insulting texts and indicated that I had accepted the meager foot scrub as my recompense. I called her and she would not pick up the phone. I texted back and asked if she would answer the phone so that we could discuss live. She shot back that she was busy and couldn't talk. This time was during the missed appointment window, so there was no other client there. At this point, it became clear to me that she was not willing to extend the same courtesy and flexibility that I had extended her when she cancelled and to top it off, her very poor attitude and nasty commentary was appalling.
I ended the dialogue by requesting a refund. She indicated that I would have to go through LivingSocial to request it and I indicated that I would. However, she hurriedly cancelled the voucher (as though it had been used), leaving LivingSocial with limited options. I found her actions of pretending to direct me to LS for resolution, yet rushing to quickly and secretly void the voucher before I could contact LivingSocial to be dishonest, boarding on unethical. Fortunately, my credit card company is now disputing this charge on my behalf.
My experience with Gwen at Peaceful Escape is that she is rude, inflexible, unprofessional, and dishonest. I fully and without reservation recommend that all consumers considering Gwen's service reconsider and spend your money and your time at merchants who assign the same value to your resources as you do.
