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Hand Roll Factory

4.0 (27 reviews)
Open • 11:00 am - 8:00 pm

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HAND ROLL FACTORY ATMOSPHERE

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Recommended Reviews - Hand Roll Factory

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Will C.

Great hand roll spot that opened next to Tokyo Central. I really wish the announcements did not ring thru the speakers. An alternate audio system is definitely recommended here to control the noise/distractions. Got the roll combo with crab, salmon, and tuna. All were great and the staff were really helpful in the choice-up. I would return here for the crab hand roll as well as the beer and edamame happy hour specials. For a quick lunch the parking spots in front of the building offer 15min free or the parking lot upstairs can be validated at the counter of the hand roll factory or the grocery store.

Hand Roll Factory Bar
Lucy N.

It's small and hidden on the side of the grocery store. But it's totally separate so don't look for them inside the grocery store. Parking right outside but also on top of the building. If that's full use the Bay Street Garage. Workers were really nice. We had a party of 6 & sat at the bar where we could see them rolling everything. Everything was delicious. In order of my favorite: Scallop Waygu Unagi Spicy Tuna I was very full or I would have tried another roll. My sushi chef said his fave was Chutoro roll. I look forward to coming back!

Mito I.

Brief Summary: - Entrance is located separately from Tokyo Central, across from Barnes & Noble - Casual eating experience with elegant sushi interior decor - Order by filling out details on a sheet of paper and take it to the counter - Love the crispy nori - Uploaded a video recording on how to unroll the package One of the fun things that was also introduced after Tokyo Central opening is the handroll sushi restaurant. There is only one entrance and it's located outside and separate from Tokyo Central; this means that you won't be able to find this inside Tokyo Central grocery store. At a glance inside, it might feel a bit intimidating from its clean and elegant sushi restaurant like interior, but the eating experience is casual. After walking in and the staff suggests a spot, you would take a sheet of ordering paper and fill out the quantity of the handroll you want to eat. From my previous visits: if you eat at the counter, the handrolls are rolled on the spot, if you sit at the tables, they will be wrapped in the unique plastic package. Our favorites so far are: the tunas (bluefin and the spicy; I haven't tried the toro yet), the vegetable, scallop, and the yellowtail. Portion is light, so I like to have an early lunch with four rolls of fish and vegetable.

Yellowtail roll with brown rice.
Gen M.

This place is brand new and worth visiting. They only have 6 counter spaces for seating--otherwise it is all take out. There are tables outside at the mall, but on a weekend it is pretty mobbed and you might have to jockey for a table. If you want to sit at the bar turnover is pretty quick. We waited about 30 mins for all six seats. You can order by the roll or by sets of 3, 4, 5, or 6 rolls. We all did 5 and they were all delicious (the yellowtail and crab were my favorites). Their green tea is also really good. For $32 I thought it was a good deal since the fish was so fresh. Attentive service as well!

Place setting
Cary L.

Well, FINALLY, things have calmed down just a smidge after the Grand Opening of the Tokyo Central market next door to allow for us to get our feet into the doorway of this place. They only have seating for 6 at the counter as if it's a high end omakase dining experience. However, you walk thru a threshold lined with empty tables and chairs that are supposed to be used by patrons of the market who purchase pre-made bento boxes that they re-heat in the microwave as they leave the market. So go figure on that business model. But when you DO finally get to sit at the counter, it's a pleasant experience! Currently the store hours are limited to just 7 daylight hours from 11am to 6pm. And the menu is quite Spartan, but perhaps that is the charm of it. And certainly, the simplicity lends to the speed of service. FYI, they just started Take-Out service which may be an option. However, I will say that it probably does dis-service to the handrolls themselves as they are BEST enjoyed freshly made. The crispy warmth of the nori and rice will be quickly lost in the to-go boxes unless you literally just take them out and eat them outside the doors of the establishment! They have a fairly non-surprising menu. They serve the basics of sashimi and a few cooked and veggie options as well. Our cook says there is the possibility of an expanded menu in the future but this is only their 1st month in operation and they are still staffing up. What I will say is that what they do serve is executed fairly well. The nori used is prepared excellently. It hits your mouth with a crisp, warm texture that is light-years difference from those pre-made refrigerated bento boxes inside Tokyo Central! They use the Edo period method of making sushi instead of the typical modern day white rice wine vinegar which gives it a much more mild flavor while at the same time giving the rice the prototypical brownish coloring. The sashimi used is good as far as I can tell. No complaints here. Though I will say of the A5 wagyu that it wasn't as in-your-face delicious as a nigiri version. Despite the usual torch searing and salting, I think wrapping the beef up inside the rice hides a dimension of flavour that usually hits your tongue immediately when in nigiri form. So for this reason, I'm not sure if it is worth it. My partner in crime had the uni handroll. We were told the uni is local from Santa Barbara. It was not as tasty to her. Not clear how much of that is psychological knowing it's not Hokkaido uni...but take that for whatever it's worth. All-in-all I'd say this is an enjoyable experience that I would gladly have again if I do not have to wait in line for it. However, this is not something I'd choose to wait for more than 10 minutes in line. The prices are fairly reasonable but still not very cheap. For the 2 of us, we forked out ~$100 which amounted to 11 handrolls without any extras of tea, soups, or alcohol. At the end of the day, is it worth it? YES! Tasty! Filling...for a price! Better than your average "sushi place." But keep expectations in check! Because this is not a "full service" Japanese restaurant that caters to ordering teriyaki-this, agadashi tofu-that, karaage-this, udon-that, tonkatsu-this, ramen-that, etc. This is a place that you quickly ROLL through and get out...keke (our meal was just under 30 min!)

Special Menu as of 8/8/26
M. S.

Right next to Tokyo Central and diagonal from West Elm. We selected the preset 6-rolls. Rolls were very flavorful and fun to build. It comes in plastic wrapper with instructions on how to complete the assembly. There is a water cooler in the corner. The signage was a bit confusing as it stated to wait to be seated but no host was there. We just moved forward to the Order Station and seated ourselves after placing our order.

Ruobin W.

I really enjoyed the three roll set that I got. That snow crab was sweet and light. I do think that the actual fish pieces to rice ratio was a little bit on the small side, but it's a pretty good value overall. I will try it again when they have their omakase.

Suzanna A.

The hand rolls were tasted great! Service was fast and the seaweed was crunchy and crisp! The chunks of fish were huge. Fare warning, they just opened, so the omakase hand roll set isn't ready yet and our server almost skipped one of our hand rolls. He quickly fixed the issue once we spoke up, so no biggie!! I think this spot has the potential to be great! They're still working through the kinks, but the food itself is definitely great.

Mary J.

This restaurant signals precision in contemporary hand roll preparation. The rice establishes the standard. Hydration is exact. Seasoning is balanced. Grain separation remains intact. Texture registers as light, aromatic, and structurally supportive rather than dense. The rice operates as architecture. Seafood quality confirms control. Scallop and yellowtail present with clarity and freshness. Mouthfeel remains cool and aqueous. A roll incorporating a Japanese leaf anchors the experience in cultural specificity and restraint. Originality emerges through reduction. Torch application modifies surface chemistry without disrupting internal structure. Even the A5 wagyu expresses sweetness, tenderness, and balance. Iced green tea functions as a deliberate palate reset. Sensory acuity remains stable across courses. The environment supports ease and a shared atmosphere of attentiveness and enjoyment. A meaningful addition to the Bay Area's Japanese dining landscape.

Hand rolls in their wrappers separating the nori from the rice.

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Reviews are largely positive. Many highlight the fresh fish quality, well-seasoned rice, crisp nori, and friendly staff.

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3 months ago

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Megan Y.

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7 hours ago

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2 months ago

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2 months ago

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Megan Y.

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4 months ago

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5 months ago

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3 days ago

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8 months ago

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8 months ago

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1 month ago

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2 months ago

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Megan Y.

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8 months ago

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8 months ago

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8 months ago

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9 months ago

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1 month ago

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8 months ago

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4 months ago

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6 months ago

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2 months ago

Pricey but delicious. Experience is pretty autonomous but the staff is super friendly.

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9 months ago

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7 months ago

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8 months ago

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4 months ago

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Megan Y.

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7 months ago

Great Handrolls and good service. Glad to see handrolls places opening in Hawaii. They have a good variety. Plenty of fish in each roll.

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