Called and spoke to Mike today because I am WAY behind in winterizing my Bayliner. I'm a new-ish…read moreboat owner who moved up here from Louisiana, so winterizing is not something I'm familiar with, nor was our tech down in New Orleans. Anyway - Mike was SO helpful answering our questions and did so after hours. I have spoken with numerous other boat shops before when I've had rookie questions, but they've usually been snappy and impatient. Not Mike! He didn't make me feel rushed to get off the phone or that I was inconveniencing him. He gave me some great basic winterization info and I feel so much better going into this nasty cold weather coming this weekend. Thanks Mike! I am definitely going to keep Union Marine in mind for future services.

I really liked the sales effort and personal attention before and during the long sales process…read more Scott Kay was knowledgeable and attentive until the deal went through and then he dropped us like a hot rock. The new MasterCraft XT22 has had some issues with software and although he said he would be there for us and promised to install the registration stickers, he did not. He just directed me to Julia the Service lead via email. The service interaction has not been a stellar experience. Although Julia is responsive, there is little effort or follow through substance in the interactions. My boat is flawed and no one seems to care and if they do they have no sense of urgency or reasonable communication. It could be that they can't fix it without MasterCraft's help, but they could be more attentive to the interval of communication and give me some timeline to resolution. It is too bad, I had hoped they would be better at all of this as it is their main business. One note of praise goes to June who help us test our boat and even taught us to surf. She lent us her wake board and was very friendly and considerate with her sharing of knowledge and expertise.

I can't say enough great things about Parker at Seattle Boat! He stayed in touch with me for over…read moretwo years--never pushy, always patient--and when the time was right, he helped me find the perfect Cobalt. Not only did he answer every one of my (many!) questions along the way, but he also personally arranged delivery from Seattle to Lake Chelan, directly to my boat slip, making the entire experience seamless and stress-free. Parker truly went above and beyond, and I'm so grateful for his professionalism, dedication, and genuine care throughout the process. If you're looking for someone who really puts the customer first, Parker is your guy!

I would be cautious when dealing with this company for a few reasons. We were looking at a used…read moreboat with them. The price was negotiated before we looked at it with the caveat that the boat was in good condition. They also signed a letter of intent on price with a new trailer vs. using one they had there. Experience when we got there to test drive was great and kid that took us out on the water was super nice. However when we pulled the boat out to look at the hull (when they said boat was in good condition), the entire outdrive was very chewed up (more than just the skeg itself). Parker who was the salesman kind of just dismissed us saying we couldn't make a deal that day (for various reasons) and went back on the letter of intent price we had in writing for both the boat (couple hundred bucks difference) and the new trailer price (couple thousand dollars difference). He said he would call the next morning and never did. Something must have happened with him going back on what he personally wrote in writing vs. what he said that day however having multiple dishonest practices is enough for me to not do business with them.

For our recent used boat purchase, Kris at Signature Yachts provided excellent customer service…read morefrom our first visit of the boat, through initial offer, surveys (helping schedule mechanical, rigging, and general survey), negotiations, and final purchase of the vessel. It was our first purchase and he provided guidance, and patiently answered my many noob questions. They even assisted us on our first voyage out through multiple draw bridges and the Ballard locks (given my wife and I had never done that!) If you're looking to sell, or buy (especially if you want a new Beneteau! They're a Beneteau dealer.) then I highly recommend Signature Yachts. Kris made the process as smooth as could be.

Absolute Incompetence !!! It should have been Easy, but my salesman, Rick Luce, made it so…read moredifficult for me, by, repeatedly, jacking me around & wasting my time with an "incorrectly" written purchase agreement, which put me at risk, that I had to Give Up the boat I wanted, at the Marina I wanted & waited a YEAR on a list to get a live aboard slip at !!!

Ryan and his team are exceptional- my seadoo switch Cruise had a rop get stuck, they were able to…read moreget this boat fixed up in a day ready to go, charged the battery made sure systems were great and working. 10/10 would go back here for all my maintenance and seadoo fixing. Can't recommend them enough. He got my boat ready for seafair in a day.

We have been working with O'Ryan Marine for over a decade - Ryan and his team are professional,…read morereliable and helpful. I will never use another service! We use them for boat servicing, hull repair, and winterizing. Excellent folks to work with, very trustworthy and skilled.

We highly recommend Clint and his crew for all your Thunderjet needs. Purchased a 2025 Chinook OS…read more22' hardtop this spring. The new hull design and Mercury 200 worked great in Puget Sound for lots of fishing and crabbing this summer. Larry in service took good care of us for a warranty item and general service too.

Just purchased our 3rd boat from Clint at Bjornson Marine. Each time Clint and his team have been…read moregreat to work with. Talon took us out on the lake for a demo and we loved the boat. A few days later, we are now owners of a new 22 RZX. We really like the Tige brand, but we really love the team down at Bjornson Marine. From sales to service they are definitely 5 star. We cannot wait to get the boat on the water this spring.

What a great place to buy a boat!! Vic Parcells was amazing the entire process from the start thru…read morethe finish. More importantly the after sales contact/support has been unbelievable. Thank you a million times Vic & Crow's Nest! If you are looking for a boat make sure you check these guys out. Honest with integrity -- something becoming rarer and rarer these days. In a Sea of unscrupulous brokers its refreshing to know there are some great ones still floating out there taking care of people and still loving what they do. Can't wait to get my next boat from these guys. Cheers!

Top-notch. Superb customer service. When you are buying a yacht, you want to be treated well, and…read moreyou couldn't ask for a better experience.

I specifically stated to repair my outboard without superseding the value as I was going to sell it…read moreonline as I got the motor on the back of a boat I bought and didn't need it. The man behind the counter acknowledged my request. I was a little surprised at the high price, but wasn't concerned, because he was the motor proffesional, and that just meant my motor was worth more then I thought. WRONG ! It was listed for two years for the exact repair price and I ended up going down on the price several times. It finally sold for a loss.. Lost over $200. I would have been money ahead to give it away for free un-repaired. I trusted you dang it !

I could count on one hand how often I have written a negative review on Yelp. Owner Dale is rude…read moreand unprofessional. I was told by him, "Get the hell out of my shop you're costing me money by talking." Perhaps we all have bad days, but don't take it out on others. I would give this shop a zero.

Waypoint may be a good shop for larger boats, but my experience with a small portable outboard was…read morefrustrating due to pricing transparency and communication. I brought in my 2012 9.8hp Tohatsu to get a quote on fixing a minor lower unit leak. The staff were polite and got back to me quickly. The repair quote came back at $780.90, which is actually more than the price of a brand-new lower unit ($687.99). When I declined the repair, I was then billed $346.02 just to prepare the quote. After I pointed out that an environmental fee shouldn't apply to a quote, the bill was reduced to $259.79. I was never verbally told there would be a minimum diagnostic charge to produce the quote. The shop labor rate is $235/hour, which is fine if that's their pricing structure -- but it would have been helpful to know that before dropping off a small portable outboard. I don't blame the technician, and I'm sure this shop does good work. But for small outboards this pricing structure doesn't really make sense, and the lack of clear communication upfront created a bad experience. If the shop had simply said on the phone or at drop-off that there is a 1-hour minimum diagnostic charge ($235+) to produce a quote, I could have made an informed decision and avoided the situation. If you have a small portable outboard, I recommend getting clear pricing over the phone.

waypoint is hands-down the worst service company on the on the West Coast possibly the entire…read moreUnited States. I have never had a good experience with this establishment. Their parts department is a disaster. Their service is completely garbage. I cannot believe they get away with charging so much.

Great representative of my effort to sell my yacht. Out front, covered every lead, kept me…read moreinformed, and walked the deal in when the right buyer showed up. Couldn't have asked for more.

From the owner: Emerald Pacific Yachts is the leader in the Yachting Industry on the West Coast specializing in the…read moresale of pre-owned and new construction offering both Horizon and Riviera Yachts. The company has an unrivaled reputation and has highly experienced consultants in both our Seattle and San Diego offices. When it comes to performing for our clients, Emerald Pacific takes pride in the ability to consistently surpass the competition.