Stayed at this hotel Sept of 2013. Bedbugs discovered in bed in morning. Hotel staff verified find. Hotel stated they would not charge us for night bugs were discovered, they were not sure on first night's stay. No or email to notify outcome of what charge would be, no apology for inconvenience, nor to see that we had been ok. Note that this same night power had gone out and no emergency lighting in room or hallway was available. Contacted contact number on web site,they gave me same number for manager of hotel that did not email or call. Still no response. No charge.however experience,treatment from staff will assure we do not stay at Hilton hotels again. Also no charge did not compensate for ruining remainder of trip,nor replace items needing to be tossed. read more