Rooms are nice and central heat and air works well. Cleaning Staff is outstanding Desk Staff I are…read morevery courteous and helpful but at the r time of this review at least 4 are quitting because of the Management. The GM is a straight LIAR AND THE OWNER IS JUST AS BAD. WILL NOT STAY AGAIN DUE TO THE MANAGEMENT. 2 rating because of poor management. I would give the hotel itself a 3.5

When we booked online, they don't have anywhere posted that they're going through a full…read morerenovation/ remodel. So when we pulled in after already paying for our room online. And all the hotels in town were booked for a softball tournament. We pull in. They have doors, propped open, screens off the windows, windows open. The whole place is a mess no baseboards, paint on floors. The shower curtain didn't even cover the shower so the floor got soaked it was just a mess. I do not recommend this hotel and they need to post on their website that they're going through a full renovation. One of the other families that was in town for softball they got a refund after finding a massive spider in their room and screws sticking up out of the floor. we should've asked for a refund it was ridiculous. The mess that hotel was in. And to top it all off they have a scrimpy breakfast whenever we were getting breakfast this morning The waffle machine was broken and the bacon was like paper with no taste (not sure it was real) I just feel the whole hotel is not put together very well. The staff were fine at the front desk. But when I asked the other staff members questions, no one spoke English and they couldn't answer me on where to till my water bottle. I'm not even sure I'd give them one star, but that's the lowest I can go.

Not a bad hotel, but not real great either. If you just need it short term then the breakfast is…read moreokay. If you're here for more than a night or two just know that the breakfast does not change a bit. It's literally the same exact foods every single day & there's not a ton of variety. For the meat choice you'll have round sausage or link sausage. No ham, no bacon, no other meat option, just sausage. Day one is not so bad but if you have to eat it for a week or more it gets old real fast. Also, they don't clean the rooms every day. Some hotel chains have returned to good service, & some are still using Covid as an excuse to not provide excellent guest service. This is one of those hotels that leans on the past pandemic as an excuse to not have to pay employees to run a full service hotel. This hotel costs as much if not more than others that do provide the basic daily services, so it's not about being more affordable because it's not more affordable. The beds are on the firmer side, not very cushy & the pillows are all really soft & not supportive. I do like that they have a separate room for showering & getting ready, while the toilet & another sink are in a separate room. Our room also has a fairly large closet so you don't have to move around the suitcases. The swimming pool & hot tub could be a bit cleaner. Literal clusters of hair getting stuck on you as you move in the pool. Other than that it's kind of just a standard place to stay. I do like that they still provide scriptures in each room like most all hotels used to. I also like that they have hot chocolate available in the lobby. Would be a lot better if they also provided some kind of creamer but not all hotels offer hot chocolate all day so I'll call that a win. Would be a step up if they also had cookies in the evenings like other places do. Staying at as many hotels as we do it's kind of a disappointment when you're at one that doesn't offer the fresh baked cookies in the evenings. Those little extras make a big difference.

We had a nice time at the SpringHill Suites Rexburg. Room was nice, grounds were nice, dog…read morefriendly, pool was nice, and we used the laundry room and it was nice too. Complimentary breakfast, coffee, juice and hot chocolate. Room had a microwave. They gave us a coupon at check in for the restaurant across the parking lot. Fresco's Grill was yummy. No designated dog area, but they did have grass areas around the hotel for dogs to do their business. If you come to Idaho on a Sunday- ALOT of things are CLOSED, so plan accordingly.

We booked online through Hotels.com This hotel has no elevator. Upon check in we were offered a…read moreroom near the exterior entrance for convenience. We were told the hotel would be quiet since it was only 1/3 booked. However, we discovered that since this room was adjacent to the stairs it was noisy all night with people thumping up and down until 1:30 and again starting at 3:00 through 5:30. I talked to the desk manager about this following the first night and he offered a different room but since he said the hotel would certainly be quieter the upcoming night we opted not to go through the hassle of changing rooms. Well it was not quieter, if anything noisier, people thumping up and down the stairs until 2:00 in the morning and again starting at 3:45. I talked to the manager again after the second night suggesting perhaps they should comp one night of our stay. He refused to do so saying that he couldn't do anything since we had booked online and not directly through the hotel. The hotel personnel must know how noisy the rooms adjacent to the stairs are. I suggest that the stairs adjacent rooms should not be assigned until all other rooms are full, they are the worst rooms in the hotel. I sensed a prejudice towards customers who book online. I would never stay at this hotel again. One front desk employee was just plain rude when I came to discuss the noisy stairs after the second night. The desk manager guy was pleasant enough but displayed a prejudice toward customers who book through an online service.

The staff was extremely friendly. The room was very comfortable and clean. The breakfast was good…read moreand for the price of this stay it was a very good price. Location was convent as well.

I am writing this review to protect future guests. What I experienced at this property was not a…read moreseries of minor inconveniences -- it was a pattern of deceptive practices, undisclosed charges, and genuinely unsafe conditions. The Cost Is Not What You'll Be Quoted I booked through Hotels.com at a confirmed total of $239.76. My card was charged $264.31 immediately by the hotel. After the wrong payment was collected, non refundable, the property sent a rental agreement -- never disclosed at booking -- containing language stating all charges are "valid and final." I was required to sign it or forfeit my entire payment with no recourse. I signed under duress. Then, I was told a $150 damage deposit was required to receive my door code. This deposit does not appear anywhere in my booking confirmation. It was not disclosed at booking. I had no choice but to pay it or have nowhere to sleep with two children, having already paid in full for a nonrefundable reservation. I have documentation of every charge. The Business Practices Are Dishonest I want to be specific about the conduct throughout this process. When I contacted the property about the overcharge, Lyn said she had no control over Hotels.com pricing and fees. Hotels.com disagreed, showed me that they didn't charge undisclosed fees and that it was the hotel, and submitted a formal waiver request to the hotel-- which they denied. I received a message from the hotel stating that I could book direct and then they could consider refunding the hotels.com charge but when I questioned it and asked for written confirmation that it would be refunded in full so I wasn't charged twice I got silence. They had full authority the entire time acknowledged by them. They chose to tell me they didn't and refused to correct the erroneous amount. Every attempt I made to resolve this reasonably -- asking for written confirmation before rebooking directly, requesting the room I actually reserved, questioning undisclosed policy-- was met with silence, deflection, or new obstacles. The rental agreement introduced after payment, the deposit demanded to get the door code, the single breakfast voucher for three guests -- none of these were disclosed at booking. All of them were collected anyway. None of it was optional without losing the payment already made. They refused to work with me or hotels.com to resolve it and instead they kept referring me to their direct booking and how everything is handled better direct including these disclosures. They should not be listing on third party services if they can't be honest and upfront via that channel. The "Breakfast Included" Claim Is Misleading The reservation states breakfast is included. I booked for three guests. There was one Denny's meal voucher. For three people. This is deliberately misleading. There were additional coupons for other locations that require you to traverse town to actually receive any of the discounts. The Room Is Not What Was Advertised There is nothing luxury about this property. The walls are damaged throughout. The blinds are broken. The bed is a handmade frame of nonstandard height -- at 5'10" I had to climb into it. The smoke detector had no batteries. The image shown shows how it was when we entered the room. I didn't touch it. The beds were firm memory foam and comfortable enough and the sheets were soft, but the skirt was dirty, also pictured. Bottom line: Go elsewhere. The room is not luxury. The costs are not disclosed. The breakfast is not included for your whole party. The facility is not confirmed safe. The business is not honest.

This property is amazing! For less than the price of a higher-end hotel room, we got a 2 bedroom…read morehome fully furnished and fully stocked. The suites have upgraded features, fixtures, appliances, bedding, and technology. The central location in Rexburg was ideal as a gathering spot while visiting our local friends and family for the holidays. Hosts were very responsive and attentive to our questions and needs, going above and beyond. Suite was very clean and comfortable. We will DEFINITELY be booking again in the future and highly recommend.

After having a stressful day of weird van problems, the boy and I decided to just call it a night…read moreat the cheapest nearby hotel. We were expecting some little weird hotel room that was questionably clean. After all, it was only 60$! To our great surprise, this was nicer than a lot of the hotels we've stayed in!! The room was spacious, the bed was sooooooooo comfy, and the bathroom was perfectly clean. The pool was warm enough but still refreshing, and the hot tub had a sort of underwater disco vibe happening. Awesome. With our amazing stay at Super 8, we felt years away from Mormonville USA and if we ever end up back in these parts, you know we'll be here again! Also, FREE BREAKFAST and not just a bagel. They got that waffle maker, yogurt, mini donuts, oatmeal, etc.

For starters, there are a lot of hidden fees. It was advertised for $68 on the Internet but upon…read moremaking reservations the cost went up to $130. They said it was because it was the weekend it was during the really bad snowstorm and all routes leading out of Rexburg were closed. The room that I had reserved was taken up by some other guest when we arrived so we were put in a different room. They said they were upgrading us to a suite that room was filthy, filthy, dirty! The carpets were not vacuumed. there was garbage under the beds. The blankets and bedspreads were filthy, dirty and smelled bad, the microwave oven had splashes of food all over on the inside of it. The sink that was connected to the kitchen area was filthy. Bad with all sorts of hard water stains. The bathroom was so disgusting we did not even dare to use the shower. The bathtub was coded with tons of soap scum the bathroom sink was filthy, dirty with toothpaste, stains from the previous guest and had soap scum all over the faucets and on the counter. The toilet was nasty, dirty as well, pee, and pub hairs everywhere. It was really late at night when we got in, and we had just traveled from Salt Lake, and we're just needing a place to stay for the night to stay warm. all of the other hotels and motels in the area were fully booked and we didn't want to have to sleep in our car or we would have demanded a refund and left.

Bait and switch pricing on line $88 ( advertising off season rates). Booking on line disabled; come…read moreto motel desk $277 for 1 night. Room is Spartan like a barracks, no tub, no ice bucket... they ran short. Surprised toilet tissue squares are not counted out and charged per each. Do your due diligence and avoid Rexburg, Idaho at ALL costs as many are doing this bait and switch pricing. My sphincter hurts courtesy of JerimiahBigolow Properties, Riviera, ID as a real estate developer. CAVEAT EMPTOR!!

Nice little motel. Most Motel 6's seem to be a bit questionable as to housekeeping and location…read more This one here in Rexburg is an exception. Nice rooms, nice people and a decent location. We found our room quite clean and pleasant, no strange smells or other uncertain issues. No fancy eateries nearby but plenty of fast food and local flavor within a couple of miles. We'd stay here anytime we're in the area. The only caveat is the thin walls between the rooms. Well ours was so thin if I sat up in bed to read the neighboring guest could tap the wall and bounce my head off the headboard. That was weird.

I looked at my records and the hotel we stayed with in Blackfoot was indeed the Super 8. My…read moreapologies for the mix up but none of this changes the experience or concerns we had we had at the Rexburg Quality Inn. Disregard any comments about the Blackfoot Hotel but I stand by my feelings about this spot. The employees at the Blackfoot Super 8 were very friendly, kind and helpful and I believe I rated that hotel a little better based on that

First time staying at a quality inn but i stayed here because they allow dogs. The room was decent…read morebut the bathroom was very small! It wasn't my greatest experience. You can literally hear everything through the walls. You can hear people walking above you, turn on their showers, their alarm clock going off and it was hard to be able to sleep in. Overall the grounds were kept nice and it looks like they just redid the exterior of the building. It was convenient that there is a Maverick next door. The 3 stars was for allowing pets and I also noticed a disgusting looking stain on the comforter which through me off and grossed me out and so for that I deducted some points! I'd likely stay here again though but next time I'll be checking the bedding!! I also forgot to include that the WiFi was not the best. I couldn't connect to my VPN network on it.

DO NOT EVER BOOK WITH THIS COMPANY.. Everything online indicates they are out of business, but…read morethey'll still charge your credit card..

I just picked up my four cats and two dogs after six days. My cats were NEGLECTED!!!!!! They are…read moretraumatized!!!!!!Their cat cages were all filthy!!!!! Litter, feces and urine everywhere! Not cleaned in days!!!!! They were all covered in it, especially two of them!!!! Only half of their food was gone. I was told they weren't eating! So I guess they stopped feeding them!!!!!!! The dog bed, blanket and feeding mat all reaked of urine!!!!! I can't express how horrible I feel leaving my fur babies with people who could care less about the animals that are left in their care!!!!!! If I could sue them I would!!!! DO NOT LEAVE YOUR FUR BABIES IN THIS HORRIBLE PLACE!!!!

We have found a solution and gladly share it. Trustedhousesitters.com…read moreWe have had 7 people come and sit for us. Only 1 not great experience but she was young. Still she treated the dogs good. They come to your home. You do not pay them. They see the world. Sitters have background checks, reviews, identity verifications. We have been very pleased and met some great people. Our first sitters were from France! Check it out.