Stayed 2 days Fri-Sun. September 5-7, 2025. Front desk lady was extremely rude to our party and the…read morepeople checking in ahead of us. We asked for extra towels and was given a "look". Got to the room (2 queen beds). First problem was air conditioner would not cool room. Found out why. Air conditioning full of bugs and mold. Then we noticed mold by the ceiling over the beds and in the bathroom. We accidentally spilled water on the bed which soaked thru the sheets. When asking the front desk if housekeeping could please replace them, the same rude desk clerk proceeded to hand us the sheets and we were told it was up to us to put on the bed. We have stayed here previously last year with no issues. Needless to say we will not be returning. Very disappointed, disrespected and fearful of what we saw. This is not a clean hotel and not good customer service. Videos have been included.

We were going to the Marriott, but they were booked so we came here to try it out. Best thing we…read morecould have done. This place is truly amazing. They have an amazing pool, hot tub and a really good home-cooked breakfast. They have fried potatoes, scrambled eggs, omelettes, yogurt, waffle, oatmeal, toast, bagels.... Really awesome. They work very hard here and they are extremely friendly. The second you need something they are on top of it. you feel very welcome and at home.

Can I just tell you how overpriced this place is? Chances are, if you're in Dundee, you're taking…read moreyour children to Splash Universe. Due to this, I am not sure why i had to pay over $200 for a room PLUS the outrageous fee for "water park" entry. In any other hotel/water park combo's that I have visited, your hotel comes with the entry in one bundle... and I have been to much better combo's for less money. The water in the splash park was SO cold we could only stay in for 15 minutes before my daughters' lips turned blue. Total waste of money! All night long children were running through the halls, even playing ding dong ditch. The guests directly upstairs sounded like a herd of elephants ALL NIGHT LONG. I came with a 1 year old and a 3 year old and none of us slept throughout the night. I called the office about it but it continued throughout the night/early morning. I was NOT a happy camper despite the potential of this place to be a fun family outing.

I give 2 stars only because my boys, 3 and 6, enjoyed playing in the waterpark, and the room was…read morebig enough for the four of us. There was nothing else about this hotel and waterpark was even average. I have never had such consistently poor service from any other vacation-type destination. Check-in is woefully understaffed and results in lines. We had to have our room key remade twice because it stopped working... There was a ten minute wait at the front desk both times. The in-house restaurant is where we found the worst service. It was as though they were surprised to see guests, and after our experience, I see why. We ate dinner there and waited to place our order, waited for drinks, burgers were overcooked, and all three burgers were gone by the time the mustard we requested made it to the table. We made the mistake of eating at the breakfast buffet the next morning. We waited 25 minutes to be seated, while staring at several (not sure if it was 4 or 5) empty tables the entire time. Once seated, it was another 20 minutes before anyone stopped to take a drink order, and then another 10 minutes before we received our bill. My family will never return to this location.

I've been staying here the last couple weeks and Brittney is the nicest most hardworking gal here !…read moreShe's so sweet and is always fun to talk to and always helpful if I need help with something ! Definitely a 5 star for her customer service !!! :)

I wanted to leave so bad. My husband was exhausted. The worst hotel I've ever been in my life. No…read moretissues, had to call for toilet paper. Remote was dead. TV was awful , shower was a plastic addition from the 70's. Customer service wasn't knowledgeable of anything. Not to mention furniture looked like it came from 10 different curbs. 16" hole in carpet that was so nasty and bath tub was nasty. Shut this hell hole DOWN!!!!

The room is garbage. The mattress is unacceptable. I have upload some photo of the mattress and…read moreyou check it out for yourself and see if it worth it or not. The room and hallway smell like rotten basement. Service is sucks. I ask for tissue box and they end up giving me toilet paper. I'm here cuz my truck break down and I need a place to stay. My company is paying for it so I'm not complaining about the price. I'm pretty sure thet price is fair, but I'm pretty sure there are better options out there. Just my personal experience and my 2 cents. Thanks for viewing.

this place is a dump room was a shithole and next day they said i stained the mattress with blood…read moreand charged my card 250.00 that was after paying 170.00 for a 79.00 dollar room.called them on it and they said too bad . no call no talking just a charge and get over it 5 hotels in 5 days and only a problem with them.

We went to Ann Arbor to attend daughter's graduation ceremony, as we booked hotel too late, nothing…read moreleft at Ann Arbor with a decent price. So i booked this sleep inn from Orbitz. From the Orbitz review, it's pretty good. It's on our way back to Cincinnati, so it's convenient. To my surprise, the hotel is pretty good, the bed is comfortable, the sheet is good quality, pillow is comfortable, also have fridge and microwave in the room. They also provide free breakfast with sausage, eggs, yogurt, waffles, banana and apples, pretty adequate for a breakfast. I'm very happy for my choice.

Hotel room smells like feet Crying children all night…read moreHighway noise beyond loud Carpet nasty Friendy staff but nasty hotel how it has more then 2 stars in a lie Barley TV

Small boutique hotel in the town of Monroe. I came here for a business trip and chose to stay here…read moresince it was close to the office and still very comparable in price. Upon arriving, there's no one at check in. They leave your name and room key in an envelope at the front desk. I guess I'm not use to this, but it was late and I just wanted to get into my room. I had a room on the 2nd floor. It was great and very comfortable. Lots of space for 1 person. The room had a mini fridge that had several water bottles, sodas, fruit, yogurt. It was very accommodating that they provided that for their guest. One evening it was raining and I was caught in the rain.. my clothes were drenched and I decided to do laundry. It was very easy to use and I found it super convenient. I loved Hotel Sterling and will probably be back when I'm in town again.

We arrived at around 5pm on Sunday, Sept 1st. The reservation system was a breeze and a joy. The…read moreemail contained the door code. On the desk was our envelope with our key. We heard people later on that night coming and going, but never saw another soul. We had the curb-side room since my wife was on crutches. The parking is great and free. The service, while almost invisible is excellent. The rooms are outstanding. The price is reasonable. The in room refreshments are free. I only wish we could stay here more often. My one complaint has little to do with the hotel. Downtown Monroe isn't doing great and some of the shops and eateries nearest walking distance were closed. But it's Monroe. You can drive across town in 5 minutes.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.

Great front desk staff. Attentive and accommodating. Room was perfect. Clean. Stylish. All the…read morenecessary amenities. Room service was so prompt, order correct and delish. The restaurant I frequented twice- loved my meal both times and I appreciate the wine selection. Servers were outstanding as well. Shout out to Josh. And huge shout out to Nancy from the Front Desk who was belittled by a real mean guest. She kept her cool and remained patient.

The service is always great here. Clean and comfy rooms. Lots of sitting areas and a location…read moreclose to food and clothing stores.

If you stay here its like the1800's. There is no bathroom or TV, BUT the bath areas across the hall…read moreare all brand new and super nice. Its right downtown so perfect for putinbay fun. it was $214 for TWO rooms for the night. my biggest complaint? The room wreaked of cigar smoke. The should have never offered this room until it was free if this smell. we stayed here last year and it really is fun to be right downtown.

I think most of the reviews here nailed it so this won't be long. Victorian charm, beautifully…read moremaintained, comfortable beds, friendly staff, pastries and coffee for breakfast. Our cab driver told us this is the only place his family stays when they come to visit the island. We were there on a weekday so the place was very quiet and I never saw any other guests on our floor. The toilet stalls are very small, and there's one and sink and two shower stalls to share (for men, at least). Not a problem midweek but I'm not sure how that would play out on a crowded weekend. I couldn't get the Wifi to work in our room, the signal was too weak. But it is available in the lobby and maybe it's better in other rooms.