We were going to the Marriott, but they were booked so we came here to try it out. Best thing we…read morecould have done. This place is truly amazing. They have an amazing pool, hot tub and a really good home-cooked breakfast. They have fried potatoes, scrambled eggs, omelettes, yogurt, waffle, oatmeal, toast, bagels.... Really awesome. They work very hard here and they are extremely friendly. The second you need something they are on top of it. you feel very welcome and at home.

Stayed 2 days Fri-Sun. September 5-7, 2025. Front desk lady was extremely rude to our party and the…read morepeople checking in ahead of us. We asked for extra towels and was given a "look". Got to the room (2 queen beds). First problem was air conditioner would not cool room. Found out why. Air conditioning full of bugs and mold. Then we noticed mold by the ceiling over the beds and in the bathroom. We accidentally spilled water on the bed which soaked thru the sheets. When asking the front desk if housekeeping could please replace them, the same rude desk clerk proceeded to hand us the sheets and we were told it was up to us to put on the bed. We have stayed here previously last year with no issues. Needless to say we will not be returning. Very disappointed, disrespected and fearful of what we saw. This is not a clean hotel and not good customer service. Videos have been included.

Can I just tell you how overpriced this place is? Chances are, if you're in Dundee, you're taking…read moreyour children to Splash Universe. Due to this, I am not sure why i had to pay over $200 for a room PLUS the outrageous fee for "water park" entry. In any other hotel/water park combo's that I have visited, your hotel comes with the entry in one bundle... and I have been to much better combo's for less money. The water in the splash park was SO cold we could only stay in for 15 minutes before my daughters' lips turned blue. Total waste of money! All night long children were running through the halls, even playing ding dong ditch. The guests directly upstairs sounded like a herd of elephants ALL NIGHT LONG. I came with a 1 year old and a 3 year old and none of us slept throughout the night. I called the office about it but it continued throughout the night/early morning. I was NOT a happy camper despite the potential of this place to be a fun family outing.

I was extremely disappointed with my stay. When we got there we got early check in so that was…read moregreat but everything was extremely unclear when booking the room. No one said the water park wasn't included In the package and No one Said a thing about the entire water park being closed on Wednesday's. I mean why would people come and book a bunk bed suite if they knew the whole park was closed on Tuesdays at 6 and all day Wednesday?? No where on the site is that clear when booking a room. I booked on line and confirmed on the phone so there is so excuse for not letting me know at some point. We were planning on having dinner in the restaurant but that was also closed. After that they over charged my card. They were supposed to take care of it the day before and they did not, so the next day I went down to clear it up (I was extremely nice about it) and I heard the manager in the office talking crap about me!!! I heard the lady I was taking to say to her "she is standing at the desk. I think she thought I was on hold on the phone" Completely unacceptable. After that the lady I was taking to came and apologized but the people that were taking about me didn't say a word to me. I really wish I would have gotten their names! This on top of the blankets being smelly and gross. It's too bad but I can say we will NEVER return. I am not going to be disrespected by people where I am paying to stay when it was their mistake in the first place. EXTREMELY disappointed with my visit and feel like we wasted money and time coming there. My stay was July 24-July 25 2018.

I've been staying here the last couple weeks and Brittney is the nicest most hardworking gal here !…read moreShe's so sweet and is always fun to talk to and always helpful if I need help with something ! Definitely a 5 star for her customer service !!! :)

I wanted to leave so bad. My husband was exhausted. The worst hotel I've ever been in my life. No…read moretissues, had to call for toilet paper. Remote was dead. TV was awful , shower was a plastic addition from the 70's. Customer service wasn't knowledgeable of anything. Not to mention furniture looked like it came from 10 different curbs. 16" hole in carpet that was so nasty and bath tub was nasty. Shut this hell hole DOWN!!!!

The room is garbage. The mattress is unacceptable. I have upload some photo of the mattress and…read moreyou check it out for yourself and see if it worth it or not. The room and hallway smell like rotten basement. Service is sucks. I ask for tissue box and they end up giving me toilet paper. I'm here cuz my truck break down and I need a place to stay. My company is paying for it so I'm not complaining about the price. I'm pretty sure thet price is fair, but I'm pretty sure there are better options out there. Just my personal experience and my 2 cents. Thanks for viewing.

this place is a dump room was a shithole and next day they said i stained the mattress with blood…read moreand charged my card 250.00 that was after paying 170.00 for a 79.00 dollar room.called them on it and they said too bad . no call no talking just a charge and get over it 5 hotels in 5 days and only a problem with them.

We went to Ann Arbor to attend daughter's graduation ceremony, as we booked hotel too late, nothing…read moreleft at Ann Arbor with a decent price. So i booked this sleep inn from Orbitz. From the Orbitz review, it's pretty good. It's on our way back to Cincinnati, so it's convenient. To my surprise, the hotel is pretty good, the bed is comfortable, the sheet is good quality, pillow is comfortable, also have fridge and microwave in the room. They also provide free breakfast with sausage, eggs, yogurt, waffles, banana and apples, pretty adequate for a breakfast. I'm very happy for my choice.

Hotel room smells like feet Crying children all night…read moreHighway noise beyond loud Carpet nasty Friendy staff but nasty hotel how it has more then 2 stars in a lie Barley TV

Small boutique hotel in the town of Monroe. I came here for a business trip and chose to stay here…read moresince it was close to the office and still very comparable in price. Upon arriving, there's no one at check in. They leave your name and room key in an envelope at the front desk. I guess I'm not use to this, but it was late and I just wanted to get into my room. I had a room on the 2nd floor. It was great and very comfortable. Lots of space for 1 person. The room had a mini fridge that had several water bottles, sodas, fruit, yogurt. It was very accommodating that they provided that for their guest. One evening it was raining and I was caught in the rain.. my clothes were drenched and I decided to do laundry. It was very easy to use and I found it super convenient. I loved Hotel Sterling and will probably be back when I'm in town again.

We arrived at around 5pm on Sunday, Sept 1st. The reservation system was a breeze and a joy. The…read moreemail contained the door code. On the desk was our envelope with our key. We heard people later on that night coming and going, but never saw another soul. We had the curb-side room since my wife was on crutches. The parking is great and free. The service, while almost invisible is excellent. The rooms are outstanding. The price is reasonable. The in room refreshments are free. I only wish we could stay here more often. My one complaint has little to do with the hotel. Downtown Monroe isn't doing great and some of the shops and eateries nearest walking distance were closed. But it's Monroe. You can drive across town in 5 minutes.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.

The service is always great here. Clean and comfy rooms. Lots of sitting areas and a location…read moreclose to food and clothing stores.

Cliff Notes Price Range: $$…read moreParking: Plenty Perk: Check in gal Non-Perk: Bed, hallway smell, janitorial peeps Ambiance: Hotel Dress: Casual Noise: Depended on the time of day Temperature: Self controlled Recommend: 60% Date: 09/22/2024 Dissertation: Staying at the Renaissance Baronette Hotel was a bit like going back in time... to when mattresses were made of stone! If you've ever wanted to feel like a knight after a long battle, try sleeping here. Bonus points if you can still walk the next day, my husband couldn't. Then, we had asked for extra towels but they must've gotten lost in a time warp because they never showed up. Ah well, I guess knights must air dry after their battles, because who needs towels when you're roughing it in medieval luxury? To top it off, the janitorial peeps were our morning wake-up call, chatting loudly in the hallways bright and early. Nothing like being serenaded by the sounds of gossip before sunrise! Moving on to the hallway, it gave off major 'medieval alchemy lab' vibes with all the chemical smells, so I wouldn't have been surprised if a potion master showed up to mix a few brews. However, I'd would like to give a shout out to the check-in lady, who was the true queen of this castle--kind and courteous.

If you stay here its like the1800's. There is no bathroom or TV, BUT the bath areas across the hall…read moreare all brand new and super nice. Its right downtown so perfect for putinbay fun. it was $214 for TWO rooms for the night. my biggest complaint? The room wreaked of cigar smoke. The should have never offered this room until it was free if this smell. we stayed here last year and it really is fun to be right downtown.

I think most of the reviews here nailed it so this won't be long. Victorian charm, beautifully…read moremaintained, comfortable beds, friendly staff, pastries and coffee for breakfast. Our cab driver told us this is the only place his family stays when they come to visit the island. We were there on a weekday so the place was very quiet and I never saw any other guests on our floor. The toilet stalls are very small, and there's one and sink and two shower stalls to share (for men, at least). Not a problem midweek but I'm not sure how that would play out on a crowded weekend. I couldn't get the Wifi to work in our room, the signal was too weak. But it is available in the lobby and maybe it's better in other rooms.