Nobody answers the phone even though it says they are open. I tried on and off for 42 minutes. Very…read moredisappointed.

Hands down the best eye doctor I've been to. The Dr is super chill and accommodating and the staff…read moreis beyond helpful. My son has always had sensitive eyes and putting contacts in was impossible. Well, hallelujah, the staff here was patient and he got them in!

Palermo Eye Care has an excellent selection of eyeglasses and sunglasses. I have been coming here…read morefor all of my eye care from regular exams to glaucoma testing. Their office is beautiful and the doctors and staff are caring and attentive. I highly recommend this practice.

DO NOT BUY EYE GLASSES FROM THEM! If I could give 0 stars I would have…read more I had been a patient of theirs for 35 years. Always had a great experience with Dr. Gusippe - he is a good optometrist. It's the office manager and the rest of the office that there is an issue with. Recently went to pick up glasses and and sun glasses. I could not see out of the lenses, pain in my eyes when wearing and the sunglasses seemed wavy so could not wear them either. I wanted to return both pair, but they would not give me a refund for the lenses! Only refunded me for the frames. Even when I could not see out of them. I called them a day after wearing g the glasses, but had to see dr before they would let me return them. I had them for a week and tried to wear them. I had been to another eye dr about a year ago, and when the glasses didn't work, they refunded in full. I guess with a new office, they need the money..... CRAZY that they won't refund a customers money when the glasses do not work!!!! They lost a long time customer. This is not the same place I have been going to for years.

Terrible experience. Initially told me needed two new lens bushings at $40 each but will have tech…read morelook at it. A week later called me and said replaced bushings but needs new bridge and will have to order the part that'll be $200. Another week or so goes buy and they say glasses are ready. I went in to pick them up and the problem wasn't solved. The arms/legs of the glasses were still loose and charged me $200 and did not document what they replaced or fixed. I indicated that they didn't solve the problem and was not happy. They said glasses were fine as they replaced the bridge. I asked them if they did a full assessment of the glasses, and they "said" they replaced the bridge. I said I cannot wear them because they are loose and still flimsy. How do you charge someone but don't fix the problem? I will be filing with the better business bureau especially since I'm a senior. Very Dissatisfied Customer.

I have no issue with Dr. Steve; but with the policies of Pearl Vision as a whole. In brief, I…read moreordered new lenses/frames and needed before a went on vacation, it normally takes 7-10 business days, but it took over a month to receive. After trying to work with manager of store and main headquarters, only was given a credit toward frames for next year; which I don't need. I wanted a credit on the lenses/frames I ordered this year. I don't need new frames next year. Not happy, as I spent over $500 and got no satisfaction. I reached out to fill out a complaint form twice; have heard nothing back from headquarters. Think twice before ordering from Pearl Vision. Not good customer service. Only want your money.

Horrible experience cateract surgery. Did not have enough anesthesia and my eye burned from laser…read morebright lights. After procedure, Wolin argued with me that I was wrong and denied my feelings of pain. It was traumatic.

unorganized, outdated system, insensitive staff, with extremely long wait times. appointments are…read moreonly available every 4 months and not because the doctors are great, but because they except almost all insurance.

Been going every year for 3 years…read more Yearly checkup with 930AM appointment. Check in with friendly lady They are very thorough as maybe 5 to 6 different tests. Lose count ! Dr. Christopher Wood is very cordial & professional. He reccommends various actions to keep eyes healthy. He answers all my questions,too. I reccommend 110 %

This is one of the best ophthlamology practices in the greater Chicago area…read more Both Dr. Wood and Prickett have excellent technical skills plus they bring a humanistic approach to their work. They are highly ethical and treat both their patients and staff with the utmost respect. I have been examined by Dr. Wood for floaters. I am developing a cataract (fortunately does not need surgery) but when the time comes I would travel to Arlingon Heights from Chicago. They have the most up to date technology including laser cataract surgery.

Amazing service, I had two eye exams booked for the same day, with my daughter's first cheerleading…read moregame on the day of the eye exams. I called to rebook one of my appointments telling the receptionist the situation. The receptionist put me on hold and said, Dr. Sam said he can see you both and will make sure your daughter is back for her game. Knowing that my daughter is going to need new glasses, because hers were broken, and a new prescription. I could not thank Dr. Sam and his amazing staff enough. With the help of Dr. Sam and his staff, my daughter picked out her new glasses and Dr. Sam said she will have them before Christmas. We made it to the game with time to spare. Thank you, Dr. Sam and your Amazing staff

Always great service and lots of caring.Dr Sam and staff are the best. Highly recommendedread more

I saw Dr Thoms for a eye check up. The office staff was very pleasant and my visit was great. Dr…read moreThoms did a thorough eye exam and recommended a better contact for me.

This office was a good office when Dr. Kozial was still there and Dr. Thoms was there full time…read more The departure of Kozial whom has retired and Dr. Thoms now a part-time this practice had gone way down in regarding patient care. In 2023 my husband was having issues with his eyes of redness, watery drainage as well as eye pressure issues starting of glaucoma. They prescribed an eye pressure eye drop with preservatives and also said he had starting of conjunctivitis in his eyes as well. He went for a follow-up in regarding the redness and watery eyes and his vision changing to where he could not see. They ignored his concerns and told him to continue to use the prescribed eye drop which he was allergic to. He called and they send him to a glaucoma specialist. By the time he was able to see the glaucoma specialist both of his eyes the retina became detached at the same time in both eyes. The glaucoma specialist cannot prove it but it is very possible the eye drops he was given for eye pressure was a steroid drop with preservatives caused his eyes to become very soft and caused his retina detachments in both eyes. Now after 2 years of treatment of retina re-attachments he is still blind. Just maybe if they would have listened to the allergic reaction to the eye drops and had him stop them and prescribed something that is preservative free this could have ben avoid his retina's detaching in both eyes? No way to prove for sure it but very disappointed with the Dr. decision to continue to using the drops he was given. Sadly he never going back even though he likes Dr. Thoms very much a very caring Dr. and very highly educated She was not on staff full-time to take of his needs and concerns. This practice went from a 5 star with Dr. Koziol to a 2 since there is not full-time Dr. that is competent with patient care. Now his current glaucoma specialist has him on preservative free eye drops and eye ointments. His specialist has found he is allergic to all steroid eye drops, eye ointments with preservatives and has to stay clear from them all.

The doctor is great. I am not worried getting my prescription wrong…read more But you order glasses, pick them up with NO case. We were told the person handing out the glasses didn't know which case these went with. If not sure, they should provide any generic case that would hold the glasses in. They shouldn't make others make another trip just for the case. Or they should advise no one is available to hand out a new pair of glasses. So, I am disappointed. I love to go there for an eye exam, but not buying a pair of glasses. When calling back, I was told my insurance didn't cover the case. The total price of the glasses was a bit over $500. A portion of it was paid by insurance, the rest by me. Anyone selling glasses at that price should have a case to go with it, even a generic one. Imagine a kid getting his first pair of glasses and not be given a case with it, but have it wrapped in a foil. The manager was contacted. They apologized. She is shipping the case to us. It makes one wonder how much does one need to spend on a pair of glasses to have the case go with it.

We have been with the practice for over 10 years. Ever since the ownership change this year, the…read morepractice has been very disappointing. Once they took your payment, you would not be able to find out your order status. No order status update, no delivery confirmation. They didn't know if our order has been shipped. They hang up the phone when we asked them to check with the mold manufacturer. Nothing but terrible service.

Last year I spent about 7 months visiting various optometrists, just checking out their shops and…read moregetting a feeling for the vibe of the place. I like a very particular style of frame and I was struggling to find it anywhere. I also was struggling to find a place that was welcoming. I live in the city but my parents still live in the suburbs so after exhausting every option within a 4 mile radius of my apartment, I decided to venture out into the suburbs. I walked in and I was immediately helped. I told them I was looking for frames and I only wanted an appointment if I could find the frames. They said okay and they helped me try dozens of frames. The lady went through her entire inventory and pulled out everything that was in the style I like (a thin, rectangular frame with a wire rim that goes around the entire lens). While this was a frustrating experience, the lady knew her inventory and knew there was something for me. What I liked about the inventory is that they had a mix of designer and non designer frames with a point to have a range of styles. We found my frames after about 30 minutes of trying then on my face (at this point, in my 7 month hunt for new glasses I had tried approximately 100 frames). So I bought the frames and scheduled an appointment. The doctor was great (Dr. Heimlich). He was a very thorough doctor who spent more time with me than other doctors have in the past. When he found out my preferred brand of contacts was being discontinued, he listened to me and what brands I had tried before and helped me find a new brand to try out. My father noticed how wonderful they treated all their patients and he ended up shopping for lenses and setting up an appointment for himself. The rest of my family is also setting up their own appointments based on our experience. This isn't one of those big box stores where they don't take notice of you. This is the kind of place where everyone in the office works to help you out. I don't think I can ever go back to one of the chains again. The equality of care and service here is amazing.

Buffalo Grove Eye Care Center is an outstanding eye care center let by Dr. Heimlich. He is…read morethorough, professional and personable. My wife and I have been patients of Dr. Heimlich for many years and have always found him and his staff to be supportive and knowledgeable.

I'm looking for a new provider. Read the reviews. Watched this Dr videos talking about how it is…read morenot way more expensive to go to an independent eye dr than a chain and then wants to charge 3 X's what I paid for contacts one year ago. Something is wrong with this picture

Convenient location, Dr. sincerely cares about her patients, and the staff is always friendly and…read moremakes a concerted effort to accommodate your schedule. They have gone out of their way to get us in on short notice. Highly recommended.