I've come here with my cat a couple of times, when I've come I was seen 10-15 minutes later than my…read morescheduled time. This is not the reason for my poor review. If anything I like the veterinarians taking their time to look at each animal ensuring they haven't missed anything. This time I was late by 5 minutes to my scheduled appointment. They refused to see my cat, and told me they are rescheduling me on Monday (today is Thursday). I am appalled that they have rejected to see my cat, I am worried for him and it is their job to see if anything is wrong. I would understand if I was late by 20 minutes plus. This just shows me, this place is a business and the veterinarians don't really care for animals but actually care about income. I'm not sure whether my cat will be ok or not but if he does get better it's no help from them. Would leave 0 starts if possible

As an animal lover and a cat owner, of course I want the best for my pet…read more When I decided to neuter my cat I started looking for vet clinics in W10. Some were super expensive and didn't provide after care and other clinics were just too far. Finally I found St Helens. I phoned them up and they were super polite, helpful and answered all my questions. The night before her operation they called me to see how the cat was and to remind me not to feed her that night . The price of the operation was around £200 but the service was incredible. I dropped off the cat at 9 am, she had her jabs done, deworming, her operation and they kept her there until she was fully awake and they were absolutely sure that there is no problem to send her home. They gave me special food -like special post operation food- pain killers, meds, protection collar, next day free check-up and another free checkup after 2 weeks. The place is very welcoming and big, big windows- loads of natural light, there is a small waiting area, a little shop area as well and just incredible people working there. Very professional.

My dear cat, Minxy, had to be put to sleep due to an illness she developed recently. I have taken…read moreher to this practice for all 13 years of her life and have always found the staff friendly and accommodating. They even gave me a follow up call to see how I was coping a couple of days after the event which I really appreciated. I would highly recommend the London Vet Clinic and, should if I choose to own another pet at some point, I will definitely be going back there.

I recently moved here from NY and was dreading having to find a new vet. I walked by their office…read moreand saw a dachshund wandering around in the front, so I took that as a sign to book my sausage dog in for his annual check-up. It was easy to get an appointment, Dr. Fogle was friendly and knowledgeable, and the price was a lot more reasonable than I was expecting.

I'm grateful I had an old dog that I loved, and she helped…read moreme bring her as late as possible and keep her well. The day when it was necessary to make the fatal decision, she was extremely human sweet and empathic. Thank you again.

excellent, experienced, ethical veterinarian. Ben Shorten has been practicing vet for about 25…read moreyears (in the same location); calm, professional, helpful staff; exceptional quality care for animals, reasonable fees; make sure you make apts for best service as it is quite a busy practice.

have been to this office 3x when the one in Acton could not be bothered to try to fit us in. The…read moreoffice staff was lovely and the vet took excellent care of our dog.

i am writing this review to say that there is now a new vet and she is truly wonderful. So much so…read morethat we would recommend this branch to anyone who reads the previous comments. She is so professional and obviously has a love of animals and we are so pleased with the service provided.

What a wonderful, caring place! Vets Christian, Victoria and Rosa are first-rate and have taken…read moresterling care, over many years, of our now elderly cats, who have had a variety of ailments. Tara the office manager is super helpful, the nurses are terrific, the receptionists are great. We have had only the best possible care here and are so grateful. It's hard to imagine a kinder, better run place for our pets.

Not really sure why this is listed as Hampstead as it is actually West Hampstead. With that said,…read morewe do live in Hampstead and this is our closest Vet and I'm glad it is. Everyone who works here is very caring and know what they're doing. We've been taking our cat here for a few years and they've always looked after him and have provided excellent advice on his health. And in one instance when we had a very bad emergency, late in the evening, they took him in immediately. I can't praise the team here enough.

Contrary to the last review, (which is admittedly eight yrs old) I have had nothing but good…read moreexperiences at this veterinary practice. I find the staff to be very welcoming, to me and my dog, he certainly thinks so with all the attention and treats he receives! This in particular is import to me, as he has always had a lot of anxiety around going to the vets. The quality is high and a nice bright practice that has food and other pet necessities in the waiting food. There are areas to improve on, with the consult room being a bit dated, and it takes a while to buy anything, so don't pop in if you're in a rush. All round very good though.

PLEASE AVOID, I have heard so many complaints about this…read morevets...here is mine... I remember it used to be called 'Tom the cat place.' My cat was given a minor tummy operation and was not sewn up properly, he had a major tummy infection and ballooned up like a football, he had to have a blood transfusion but had to wait over a week there because they did not keep blood donor records on their system and could not find a match! I went to visit my cat once in the maida vale branch and they told me he'd been taken to the hampstead branch overnight because they were short staffed... i never gave them permission or even knew he was moved every night- i demanded they left him be and didn't move him again. To make matters worse- when i went to hampstead to see him there were dog patients in the same room...bad considering it was a so-called cat only vet clinic at the time. My cat died a slow and painful death and they cancelled my £3000.00 bill because they understood that it was there mistake. My sister recently had her dog done there. He has since got an open flesh wound where his testicles were and it looks like it needs tucking in and sewing up, they said they could do so but she would have to pay a consultation fee...a bit of a joke considering they obviously did not preform the operation right the first time round! When i speak to local pet owners they have said it does not surprise them... PLEASE PLEASE AVOID THIS VET CLINIC!!!

I have never written a negative review before, as I generally believe most people are trying their…read morebest. Unfortunately, my experience with Village Vet Hampstead put my dog's wellbeing at risk due to a lack of organization and poor clinical follow-through. I attended this clinic despite seeing several negative reviews, hoping my experience would be different. Unfortunately, those reviews proved accurate. I provided Village Vet with my dog's full clinical history from the US. Despite this, they refused to prescribe the medication she needed to treat an active UTI until lab results returned, assuring me the results would take 24-28 hours. Three days passed with no communication. I went into the clinic in person and was told at reception that they would follow up with the lab and contact me. I still heard nothing. I returned again the following day. At that point, I still had no answers about her cultures and no medication was provided--yet I was charged £150 for the culture + £70 consultation fee regardless. The lack of urgency, communication, and accountability was deeply concerning, particularly given that this involved an untreated infection. I am sharing this review to help other pet owners avoid a similar experience. For comparison, Highgate Veterinary Clinic was an excellent alternative. The vet was compassionate, thorough, and spent approximately 45 minutes with me and my dog to ensure she fully understood her condition and treatment needs. They are independently run, which may account for the clear difference in care.

The team at Village Vet Hampstead have been amazing providing excellent care for our 13 1/2 year…read moreold Shiba Inu who has multiple health issues. I especially have to thank the Anaesthesia team lead by Danielle O'neill, they gave Maya, our Shiba the best, genuine care and attention anyone could ask from a medical team. Thank you so much for all your hard work.

3 stars for being treated like 2nd class citizens by reception desk person…read more we were referred by our primary vet. i telephoned lvs and spoke to a lady with a south african accent pre visit to advise i was using petplan insurance . at no point was i advised that you have to pay thousands of pounds up front. on the day i was treated without respect. the vet specialist was brilliant and showed us our options. the receptionist was the same lady on the phone. she asked for a bill of over £400 she denied her advice regarding petplan. i advised her that my card was at home and that i would be calling petplan i also advised her i was a registered medical professional. i then asked her to call a cab. my cat was becoming irritated in the carrier. whilst on the phone to a cab company she advised them i would pay cash and be waiting outside with my cat and disabled father who can barely walk. she then asked us to wait outside in a cold noisy place with a nearby building site with a huge indoor maine coon very heavy to carry. she then advised me that in south africa you must pay for human and pet treatment. i feel sickened as i live in a beautiful house in a private area and i am a medical professional. i use so much private medical care that i cannot currently pay huge bills to a vet. if she had been honest pre appointment i would have gone elswhere like davies for a smaller fee. the point of pet insurance is to not fork out huge bills. the vet is not the issue. the receptionist was very rude. medivet amc davies do not say wait in thr street with your cat and talk to you like a your a poor person. now looking for another place. i have called petplan they advised they are happy to pay direct. im now getting texts asking for money that i cannot pay as their is a case already open. regardless of their direct policy you should be verbally advised in advance on the phone if you do not pay upfront we will not care for your pet. i was quiet polite and friendly to reception.

Caution - very expensive and threatening complaints management. Our dog needed an operation which a…read moredifferent oncology specialist centre had already quoted and done all the diagnostic work for, however as they were far away and the procedure straightforward, we asked London Vet Specialist for a quote. This was over £1000 more and when we queried this were told we had to talk to a vet. For this 15 minute phone call with a vet we were charged £364. When we complained we were advised this is cost of the vet consultation and threatened with debt collectors. Needless to say, we travelled the 2 hours to the much more helpful and reasonable oncology specialists.