I went in for an oil change and they were thorough and even told me about the small damages they…read morecaught onto while under my car. Still waiting for an estimate on further repair but I'm sure it'll be well worth the price and time. Thank you again!

The folks here were very nice to deal with. They were reasonable, honest, and prompt to get the…read moreHonda CRV repaired.

I was returning to Virginia from the Lotus Owners Group annual meet in Birmingham and routed…read morethrough Chattanooga to visit family. After about 800 miles on the '90 Lotus Espirit she decided to experience tranny problems on the past Sunday evening. My nephew recommended Auto Shop based on his Father-in-Law who had work done on his car. I had the car towed in without talking with them since they were closed. Sometimes you just have to roll the dice. I was at the shop at 8:15 Monday morning to talk to Scott and Amber. Scott was more than willing to look at it since he had worked on a Lotus or 2 in the past. Scott's diagnosis was internal tranny issues which was best dealt with by a specialist. While Scott was ultimately not able to repair the car his speedy response and excellent communication allowed me to quickly adjust my plans. He and Amber are a true class act. I felt a level of trust and confidence in them immediately. While breaking down 500 miles from home is not recommended for anyone i can't think of a better situation than to have Scott and Amber be the first mechanics you encounter. Give them a try. I told Scott i would be back if i ever break down in a normal car. Fran Manno Chesapeake, VA

I brought the car in because my heater didn't work, and for a general inspection to better…read moreunderstand if it's worth putting money into my 20 year old car. I was told that mechanically the car is in good shape. I was told that the heater was working and they didn't see anything wrong. They were clear that it could be a blend door going out on the vehicle, but confirmed that everything worked fine. Thinking I had bought some time I spent $800 dollars on brakes and to fix a window regulator. When I picked up the car, immediately upon starting the car I heard a loud knocking in the dash which stopped quickly but which I had never heard before. When I tried to move from heat to air the knocking occurred again and now I don't get any cold air. They've refused any accountability. I brought my car in for a specific problem, and on a budget of $1000 or less. Because they told me the problem I brought the car in for was fine, I spent the money to fix other issues, and received the car back with the same problem I brought it in for. Now they've quoted me $800 just for the labor to look into the original problem further. This was a lazy misdiagnosis. I understand I made the decision to proceed with other repairs. If I got the car back and the blend door broke a week or month later that's entirely on me. It was returned to me just as broken but I was lead to believe it was fine, which is why the decision was made to spend the money elsewhere. The whole process feels very dishonest or at the very least, they were not thorough in diagnosing the problem from the beginning. Edit: a 5 minute YouTube search on how to run a diagnostic for EATC issues in this vehicle, and error codes 024 and 025 were returned, which are for the blend door. The difference here is in saying you guys you tested it and everything worked, and it "could be" a blend door. Within 10 minutes of getting the vehicle home, I had confirmation that it was in fact the issue which was clearly diagnosed very easily at home. The first conversation was filled with what it could be, when a clear answer was available because the problem was never resolved, and the mechanic I trusted to provide an accurate diagnosis didn't do that correctly. This is why the initial diagnosis was either lazy or dishonest. Saying it works but it could be an issue down the road is one thing, and I'd happily accept all responsibility for that decision to authorize other repairs. Returning the car with the exact issue it was brought in with while a diagnostic would have easily confirmed the issue was present is either lazy or dishonest. https://m.youtube.com/watch?v=wSLjb8xh7Eg

I had a spark plug break on my 2015 Honda Pilot. I…read morecontacted Wade's Way through Yelp for a mobile mechanic. The technician that responded to my request was Matt. I was quoted $100 flat rate which was very reasonable considering a local shop quoted me $85 just for the tow to their shop. Matt arrived at my home at the specified time. He was able to back the broken spark plug out without damaging cylinder or the engine. He allowed me to watch his progress and answered all of my questions while he completed the job! I would definitely recommend Wade's Way and Matt for any job and I will be using him again when I need a professional, mobile, auto technician to repair my vehicle. Thanks Matt!

fixed my tire in just a few minutes, very polite and approachable. He also let me know that if i…read morehave any issues with the tire he repaired he would come back to fix it

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

I came in to get a repair on a coolant bypass valve that takes 1.5 hrs to complete for a competent…read moretechnician, they ended up needing my car for 5 days to identify and correct the problem even though I communicated the issue when I initially brought them the car. They insisted I only needed my oil changed to clear the code I had. They then broke a heating line on my car, lied to me and told me that it was brittle and old and broke on its own on a 6 YEAR OLD CAR. I contacted the service techs at Toyota and they informed me that was highly unlikely. Their manager then lied to me further and doubled down and gave me a bad discount. Businesses don't feel the need to give a discount if they're not at fault for breaking your stuff. Do not trust them to do anything more than change your oil, if that. Will never be back.

CJ and his team did great work for me on my 1970 Mustang Mach 1. I would not trust "my baby" to…read morejust anyone, but after walking thru the shop and talking to CJ and seeing his vision for his company, I knew I could trust him to do great work on my car. Thanks CJ. Michael Donnelly

I would consider exploring other options…read more Upon having our transmission rebuilt and rear main seal replaced by Gears we had an immediate oil leak from rear main seal (approximately 1 quart every 2 hours). Gears Transmission indicated they were not obligated to warranty rear main seal leak (in which they replaced). After 4 weeks of constant calls, broken promises to remedy, paying for repairs out of my pocket and pursuing legal action for reimbursement I finally received reimbursement for warranty work. To make matters worse, a broken bolt was discovered from seal install, meaning they broke a bolt and attempted to hide during installation. In addition, a loose bolt in transmission bell housing was also found. During transmission repair and warranty claim, Gears was horrible about providing updates; they only called/ returned our calls two times over this 9-week process. Granted, we travelled cross country day after receiving truck with rebuilt transmission and Gears had to use another shop to perform warranty repairs; however we had to take truck to 2 different shops of their choice so they could obtain multiple quotes and we ended up paying for repairs out of pocket after they reneged on paying their bill to vendor of their choice. Only after beginning legal proceedings did I receive reimbursement for main seal replacement.

Called 3 times over 2 days to schedule a repair of my Subaru Forester with no return call from…read moreMark. I called the dealership and got right into appointments.

The service and timeliness is great. They always find the issue and the pricing is always inline…read morewith other shops. They fixed it what was needed

The Hamilton Place Mall location has abysmal service. For example, they disposed of the wrong tires…read moreon my July 3rd visit and that forced me to buy two new tires when I should have had another two years on wear on my old ones. In addition the service times takes way too long. I had a 12 noon appointment and my vehicle did not even get in the bay until 12:45. All they did was install two tires and do an alignment. That took over three hours. On my July 3rd visit it took six hours for those services. Had to wait an hour on that appointment time to get the vehicle in the bay. For the price I paid for those tires ($1,100 for two) one would think I'd better service. Not likely to ever buy Firestone tires again. High cost and bad service isn't a recipe for a successful business model.

I WISH I COULD GIVE 6!!!! These guys were seriously the kindest people! They were so patient and so…read moregreat work! I can't recommend them enough!!!

We evacuated to TN from Florida after moving across country two weeks prior. We had an oil leak…read moreand we were also in desperate need of an oil change. I found S&S on yelp and decided on them based on reviews. I couldn't have been happier with my choice! Their staff is very professional and friendly! I left my car there and had a call within about an hour about the problem with the leak. They also mentioned my front brake pads were in need of replacement (which I knew about but hadn't taken care of before.) They told me the car would be ready by 2pm the following day. I got a call at around 945 the next morning telling me the car was ready. They told me the approximate cost upfront but I paid less than what was originally quoted. Quite honestly I was expecting to pay more than what they charged. I highly recommend S&S!

Just moved to Chattanooga last month. 2021 Explorer that would only run for 10 minutes on a fully…read morecharge battery. Then would not start and had a Service Charging System light. Called the dealership and they were over a week out. Saw a review for S&S and gave them a call. We very knowledgeable and articulate on the phone. Had it towed in on a Monday night and received a call with the diagnosis at 9:15am Tuesday morning. Communication from the staff was the best out of any car repair service I have used. Far superior than the dealerships. Picked it up Thursday afternoon and it was running like a champ. Price was what I suspected for an alternator and a battery but had to be less expensive than the dealership. S&S quoted 3 hours labor and the dealership said 8 over the phone. Will 100% use S&S again.

i needed some air in my tire and stopped by. The guys working were very friendly and took care of…read moreme right away. Would definitely recommend to anyone who needs any services that they provide. i was in and out in less than 5 min. i appreciate the kind service that was provided

I cannot express how amazing everyone was. They were kind, quick and very helpful. The price was…read morevery fair and well worth the 15 minute wait. Other places will make you wait hours for a simple oil change but not here. Skylar was very helpful and made the experience a 10 out of 10. Would definitely recommend them to everyone looking for mechanical services