It's done! For us , it had been a little longer project than…read moreanticipated based on our home. But it's done! Thank you to Dan Moran, our project manager, who was always available whenever I called with answers or solutions. Dan has a very calm demeanor and an easy flow in explaining different processes and how the system and the app work. I really appreciated Juan Carlos, our electrician. In addition to upgrading our panel, he had to do a couple of hole patches in our wood siding , which is out of his general scope of work , but did a nice job at it. Juan was very thorough and I appreciated his cleanup when he was done.There was no scraps of wire, electric tape, nothing left on the ground, which was very much appreciated. And as a side note, there are four houses on our street who have used Northern Pacific Power for their solar needs. Which I would think in itself, is a pretty good recommendation.

Five stars for the installation -- outstanding project manager and crew: responsive, punctual,…read moreprofessional, top-quality work. One star for the sales process. When we raised concerns, I believe the salesperson my partner dealt with wanted to make things right, but sales leadership stepped in, dismissed our concerns as unfounded, and offered nothing. Those concerns were (and still are): 1) Sketchy contract execution. NPP offers a 5-year prepaid lease in partnership with Balto Energy. It lets homeowners offset installation costs because the leasing company collects a 30% federal tax credit (no longer available to homeowners) and, in NPP's words, "monetizes that tax credit over 5 years." The contract was executed by sending the DocuSign to just one partner, with all owners lumped onto a single signature line -- one person signing on behalf of the other. For a married couple in California, that's legally questionable under community property law, given a) the encumbrances placed on jointly owned property, and b) no power of attorney authorizing one spouse to sign for the other. I never saw the agreement until installation was underway. 2) Misleading claims. My partner was told, verbally and in writing, that we'd "own the system outright" at the end of the 5-year term. In truth, the contract contains only vague language about a fair-market-value buyout, with no detail on how to initiate it or who to contact at end of lease. We've had zero contact with Balto through this entire process -- only NPP -- yet NPP's sales director told us they have no role in the lease agreement once it's signed. In other words, they don't stand behind the product they sell. Don't be like us -- do your diligence (especially if you're over 65 and new to solar leases), verify every claim against the actual contract language, and make sure all owners review and sign every agreement.

June 3, 2026 Today, Lucas came out to do a routine maintenance check on the heat pump that Henry…read moreMechanical installed several years ago. We have been super impressed with the excellence of the units they've installed for us, as well as the diligent, expert technicians they have sent to us over the years. Lucas spent a lot of time with us, explaining various things we asked about. Unexpectedly, he really helped us out by installing a new laundry room fan we had picked up to replace the old one that had fallen from the ceiling. Helpfully, Lucas pointed out that our attic has no fan to pump out excess heat (and it gets hot in the summer!!) He promised to send a quote immediately. We were delighted with his service and awesome communication skills. Lucas is a super star!!

It was expensive. However, the crew that installed everything was professional and efficient…read more They finished on schedule, kept me updated, consulted me regarding all changes, and -- awesomely -- cleaned up after themselves. The end result was a beautifully installed, high end system, that works far better than it's predecessor. Pleased with the quality of work, the furnace, A/C, and new ducting.

Vital energy just updated my solar system and they were great to work with. This system is so much…read morebetter than my old one; no comparison. The company was very responsive and answered all my questions readily. All in all, an excellent experience.

I'm aware of the fact that it's to-date one of the few negative reviews for Vital Energy, but I'm…read moregoing to share my warning to others, as it could suggest that they may not be of the same quality as before. Vital's quote was higher than most others we received, but given their reviews, we decided it was worth the extra spend for a clean install. Pre-install had delays and miscommunications. I know this is common with projects, so I remained positive. I was sent engineering plans for my approval. I saw that these revised plans were for a smaller system than what I had originally agreed to. The change would have made it easier for the installers, but would have netted me less energy, with no adjustment to my cost. To the PM's credit, he attempted to draw my attention to these changes when they were sent for my approval, but I nevertheless saw it as a proposed change constructed to benefit Vital with no consideration toward me, and delayed the process even more as I had them change back to the original agreed-upon system size. I remained positive. On installation day, one of the installers broke my new and expensive inverter. I said no big deal, I'll talk to the PM and we'll figure something out. Even though the system wasn't fully functional due to the broken inverter, but I nevertheless paid everything that was due that day, withholding only a documented amount equivalent to a replacement inverter until we can find a resolution. The manufacturer would only replace the broken inverter it with a used device under warranty (i.e. one that another customer has returned and has been refurbished) with a shorter warranty window. Rather than demand a new inverter at the company's expense, which I believe I fairly could have, I proposed options which included a partial credit for the downgrade (and the warranty hassle and ~two months lost solar generation). After waiting weeks for a reply, I followed up and their finance specialist accepted responsibility for the damage IN WRITING and agreed to the credit. I spent hours on the warranty process, found an oversized box, and shipped the broken unit. This is where it unraveled. Right after the resolution, CEO Jason Jackson, got involved for the first time, deflected blame, and said he thinks my equipment was defective (a manufacturing defect somehow caused a piece of hard plastic to snap off?), asked to inspect it and offered to handle the warranty for me. I told him that the package was already shipped, and that I would have very much welcomed his examination and warranty help three weeks ago (rather than the radio silence I received), but the resolution reached, device shipped and warranty in motion. And despite his self-proclaimed "30 years in the industry," didn't appear to have a grasp of the situation as he incorrectly called the inverter a "battery," and required correction. He also accused me of breach of contract for temporarily withholding a small amount due to the breakage. Meanwhile, I noticed flickering lights in several rooms. Nothing suggested a solar connection, so we called an electrician... three visits and $1,300+ later, he traced it to loose connections and a stripped lug in equipment the installers had just worked in, attributing it to the install with a high degree of likelihood. I had been willing to absorb that bill just to move on. Instead, as the CEO kept trying to walk back the written agreement, I was told my warranty might now be partially void because a licensed electrician had worked in the same area, and the Vital threatened a lien on my home while I was withholding the remaining balance awaiting a corrected ledger and the heat detectors their own permit plans required. Five employees of Vital were copied in to the email thread which created an audience, so I eventually decide to email Jason directly to remove the risk of humiliation for him (I detected a hefty ego), and gave him a generous compromise offer. I made major concessions to just get this over with and we finally put it to bed. I was pleasantly surprised that he did not ask me to sign an NDA as part of a compromise, because now it allows me to share my experience here. The field crews were likable and professional, and even the installer who broke the inverter seemed like a knowledgeable, decent guy. Leadership is what failed here, at real cost in time and stress. Do your due diligence, and weigh the ownership of any company you hire. There are plenty of reputable solar companies out there...

I would gladly recommend Santa Rosa Solar and electric to anybody. They went way above and beyond…read morefor me helping me find the right inverter to replace mine that had outlived its days. Thanks so much for helping me get back up and running.

Had a great experience with Solar Santa Rosa! They were very responsive, thorough and friendly. I…read morewas given options, and the process was explained to me in detail. I appreciate being taught during the process which made my decision to move forward that much more comfortable. I've priced out other systems where I wasn't really sure what I was even getting. However, the price was fair, and the install time for my timeline and needs. Thank you Team Solar Santa Rosa!

We met with several companies about having solar installed at our house. All of them were great and…read moreall prices were pretty comparable, but Andrew with Pure Power Solutions provided us with an very comprehensive proposal with two different options, his recommendation and why (and he actually recommended the least expensive option!) He was also the only one to acknowledge our backyard redwood tree and how that would affect the system over a 50 year time period. They handled all permits and dealings with PG&E for a completely stress-free hands off project for me. They kept me updated throughout the whole process and answered my hundreds of (mostly unnecessary) questions. Our system was installed cleanly and quickly, and we couldn't be happier! I would 10 out of 10 recommend Pure Power Solutions.

I am a very happy customer of Pure Power Solutions. 9 years ago, I vetted them against 5 different…read morehighly rated competitors, and found them to be best for us. This was due to very competitive pricing, in depth meetings about our needs, the products and features, where they came from, warranties, how much energy to generate, when we would have the unit paying for itself. Here I am, all this time later, with a system doing exactly what was projected. It's ticking along, beautifully. I had occasion to call, all this time later, because I wasn't getting email updates on efficiency and I couldn't see my display on the unit, as the protective film wasn't removed (my bad) and it had melded to the screen. Gerard gave me his immediate time and went through several steps with me to determine that a connection had come loose at the modem. It was an undertaking, given the unit and wire routing... in the end, it was my error- the display was operable. I was just stoked to see that it's still pumping out the savings, and that I can still get priority assistance. I cannot more highly recommend this company. They are even sending me a replacement display. Love them!

Mark at Sensible Solar did a great job. We had solar quoted before and it never made sense. Too…read moremany years before the savings offset the cost of the equipment. Mark approached it a different way, with a smaller system, that would get us out of the high cost tiers. It made total sense and we started saving money immediately. Mark and his crew did a great job and showed up when they said they would. I would highly recommend them.

Mark Dankowsi of Sensible Solar installed our 5Kw system in 2011. We have had absolutely no…read moreproblems with the panels or the inverter. Mark was full of information and helped us plan the size and placement of the panels. The panels were installed perfectly in one afternoon, and, after the PG&E signoff we were up and running, cutting our energy usage by 80%. Sonoma County has a program for financing solar projects in the county by long term loans that are added to your tax assessment, so you do not have a big one-time outlay for the panels, and the loan moves with the property, so if you sell, you do not have to try to recoup the price of the installation through increasing the sale price of the home. Simple, easy and wish we had done it sooner!

Update: I had them come out to install an outdoor outlet and fix a couple problems. They showed up…read moreon time and got the work done perfectly in one hour. 5-star experience. ----------------------- I contacted B. Henry's Quality Electric when my solar inverter needed replacement. Even though they didn't perform that work themselves, they referred me to one of their installers and, in the process, saved me money by bypassing the markup they could have charged. That level of honesty is pretty rare. They could easily have kept the work in-house or added a layer of profit, but instead they focused on what was best for me as the customer. They also followed up several times by email to make sure everything was going smoothly and that I was happy with the outcome. Great customer service and a company that clearly values long-term relationships over short-term profit. Highly recommended.

We have had B. Henry's out twice now and will be scheduling a third service in a couple of weeks! I…read morereally appreciate their professionalism when it comes to being upfront about costs. They gave us a sliding scale depending on labor for specific jobs. When they invoiced us, they included receipts for parts... this is something that we rarely see but it creates a sense of trust and honesty. There are no surprises. Our first job was a lesser, more simple, job-we had at few sockets replaced one of which was a very loose socket that we were concerned about arcing. The second job was more extensive as there were several "needs" in one day. They replaced overhead light fixtures (3 of them), replaced an old and VERY outdated (probably from when our house was built over 35 years ago!) smoke/fire alarm, and installed bedside wall mounted lights. They are GORGEOUS!! On their third visit soon, we will have heated flooring in our master bedroom installed. B. Henry's Quality Electric is the place to go for your electrical needs. The team is nothing but helpful, and professional. They are community oriented and are always there to help when you have an electrical need. It's nice to have an Electrician that you can trust especially when it gets to be overwhelming not knowing what needs to be fixed. We heard about them from word of mouth, and those people are ABSOLUTELY correct. Thank you Bill and your team... and we will see you again soon!

I had a very complex solar job (remove existing, repair/clean, remove/replace roof, put everything…read moreback, add battery) and First Response was FABULOUS! I interviewed more than 5 other firms and they were standouts even then. First response had to manage through weather delays, roofing delays and a PIA owner (me!) they over delivered. Everything works great, I didn't have to complain once which is a first in many many years. You can't go wrong with First Response

First came heat pumps and an EV. Having our solar system installed was the last step in our…read moretransition to becoming an electric home with its own power source. Along the way we had plenty of time to research rooftop solar and local contractors. First Response Solar stood out from the very beginning. It was clear that they understood why they used each piece of hardware and how these pieces related to each other and to our needs. We chose them over three other proposals and could not be happier! In addition to doing top notch workmanship, Chaz and Dylan are easy to work with. Our system performs exactly as they had described it to us. Obviously it is a big step to invest in a solar roof and we feel that we now have a system that is well designed, perfectly installed and fully operational. We cannot recommend First Response Solar highly enough.

I hired SonoMarin Solar to remediate a solar installation that had been left with permitting and…read morecode-compliance issues by another contractor. The original solar work had been done in conjunction with a reroof, and by the time SonoMarin became involved, the project had become a complicated and stressful situation. The process took about six months from my first communication with SonoMarin to completion, in part because the original contractor's surety company was involved. Nick Paggi worked with the claims representative to explain the deficiencies and help resolve the issues. He was incredibly patient in providing updated estimates and documentation to satisfy the adjuster. Throughout the process, I appreciated that he was willing to take on a difficult remediation project and see it through. Nick was professional, responsive, and easy to work with. Ayelet, the office manager, deserves a special mention as well. She talked me off the ledge on multiple occasions when the process became frustrating, and I really appreciated her patience, communication, and reassurance. Ray managed the onsite work and inspections and was also great to work with. He kept things moving and made sure the necessary work and inspections were handled properly. The crew deserves credit as well for working through some unsettled weather on installation day, including periods of light sprinkles, to get the job done. After the experience I had with the original contractor, working with a company that was knowledgeable, responsive, and actually followed through made a huge difference. SonoMarin took on a complicated situation that wasn't of their making and helped get everything resolved. I would definitely recommend SonoMarin Solar, particularly if you have an existing solar system that needs remediation, permitting, or to be brought up to code.

We had backup battery systems installed at two different homes--one in Napa and one in Marin--and…read morehad an excellent experience working with SonoMarin Solar on both. The original solar systems were installed years ago by SolarCraft and Ambrose. When it came time to add a backup battery in Napa, we chose SonoMarin first. That project went so smoothly that we later asked them to install a battery on our older, more complex Marin system as well. Despite the added complexity, they handled both installations efficiently and got everything up and running without drama. Ayelet in the office deserves special mention. She provides near-instant responses to texts and emails, keeps everything moving, and somehow manages to coordinate all the moving parts with ease. If you've ever dealt with solar projects, you know how valuable that is. She had seemingly infinite patience for my never-ending questions, handling them with professionalism and speed. She also helped me apply for relevant rebates and helped interface with the nightmare that is PG&E, making it all look easy. The whole team jumped through hoops to get the system in before the tax break expired. SonoMarin is a small company, localled owned and run by the same people I originally worked with at SolarCraft on our first install years ago, which really shows in the level of care and accountability. Avner and Nick have built a great company. Pricing was competitive--frankly, all three bids we received were in the same range--but the execution and communication set them apart. I would recommend SonoMarin without hesitation.

Simply Solar installed our system (18 panels, 2 Powerwalls) 4 months ago, and everything has been…read moregreat so far. Before Simply Solar, I had been looking for nearly a year, and had gone through the estimate process with 6 different vendors (both local and national). It felt like I was dealing with the worst auto salesman. Slimy, expensive, impatient, unprofessional... it sucked. I found David Frank and Simply Solar on a local parent group discussion where basically *everyone* recommended them. I remained skeptical, but set up a call anyway. Best decision ever. They're not the very cheapest, but they're close. And the whole crew just made me feel at ease every step of the way. Shop around, but definitely include David and crew when getting quotes.

Update: After some back and forth with the COO of Simply Solar, he finally agreed to uphold the…read moreterms of our original contract and do the removal / reinstall at no cost, per the terms of the signed agreement. We have contacted them requesting a date to reinstall the panels, but have not heard back. Our roof was completed on 9/20, and we are now waiting for the reinstall date to be scheduled. As the timeline for our roof was known when we first requested the removal / reinstall, we are at a loss as to why we are having to wait 5-6 weeks to have the panels put back up on our roof. At this time, they sit stacked on our deck, with the rails piled off to the side. Thankfully we have space to accommodate all of the parts, (the rails are 30 feet long and a tripping hazard). We hope that the parts will not be damaged during the almost 2 months they will be sitting on the ground, assuming the work is done in the next 3 weeks. We still have not been told a date for the reinstall of the panels. This is now costing us money in lost solar energy.