Update:
I give Leo a lot of credit. He's humble and honest....qualities that are hard to find with business owners nowadays.
After my initial detail, he and I were in touch. Of course, I was quite frustrated given my experience. What I respect is that he remained polite and professional, didn't lose his cool or become defensive. His goal was to make it right.
He made time to redo the detail.
This time around my seats weren't sopping wet from being cleaned, it was slightly damp which is normal. This alone was a relief.
The finished product exceeded my expectations, truly he went above and beyond what was necessary! After inspecting my car, he talked me through what he did, what was used, things that couldn't come out on the fabric etc. He also took the time to explain the different types of details offered and the length of time each takes - which I found to be very helpful. Not all places are the same in the products and services offered. Understanding the differences also help you to understand what to expect - what is reasonable and what is not.
It was a learning lesson for me not to assume.
There was a misunderstanding and he underquoted me for the condition my car was in. He gave me the price of a basic detail when I should have been charged for a superior detail.
I highly recommend Leo and his crew and will be sure to use them again. Just be sure to be forthcoming with the condition, what services you need, ask questions if you're unsure and inspect the car giving feedback on the spot if something isn't right....all of this will help prevent confusion and ensure a great experience.
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I was really excited about trying Halo Detailing based on the Yelp reviews. Sadly though, my experience didn't live up to the hype.
Let me start by saying Miguel is very friendly and personable.
That's not the issue though. The problem is the attention to detail.
My car was in huge need of cleaning! I drive with the windows down, have a big dog, and use this vehicle for the beach, the mountains, helping friends move etc. and having been working crazy, long hours for the last 2 years, the care of the interior of my car has fallen by the wayside. So I was really looking forward to spending the money for a deep, overdue clean.
The initial company I wanted to try was booked through the end of the month so I found Halo and they were able to fit me in the same day which was great. I asked for the same services equivalent to a diamond or platinum detail at most other places. This service should take 3-5 hours. Leo quoted me $189 then I asked for headlight restoration so the total was $240.
Miguel and crew got here at 4 pm and were finished before 5:30pm. That threw me a bit. But I was never quoted a time so I let it go.
When they initially started cleaning they kept talking about how it was going to get dark soon. Well, they should probably consider that when booking appointments and as much as being accommodating is appreciated, not rush to fit a service in...***note I asked for service today not yesterday.
I turned on the garage light and let them work in there thinking it would help and they would do a good job with better lighting.
When Miguel let me know they were done, he insisted I pay cash when that wasn't mentioned when booking and when their site says they accept all major credit cards. That was a turnoff. Finally, he entered my card manually. And I even tipped them cash.
He was a little scattered at the end - misplaced my credit card and key but ultimately found it.
Miguel was really excited about showing me video of the progress and having me look at the water from the cleaner, etc. that's great and I appreciate that. What I don't appreciate is them being distracted with all of that and not detailing the car.
Because the seats were sopping wet, they seemed to be in a rush and it was dark out, etc - I figured I could give it a thorough look through this morning.
Before he left, he happily and excited asked if everything is perfect. I simply thanked him and said I'll look through the car when it's light out.
Later he texted me asking me to please review them on Yelp.
This morning I checked the car and the seats are still slightly damp and this is after the car being outside with the windows down from 5:30 pm.
The interior was not vacuumed or cleaned well. Jams and seatbelts were not done well and/or not touched. The wheels were not cleaned. All of which I will need to do myself now which defeats the purpose of shelling out the money for the service to be done. read more