Lenny and Tyler are awesome. No matter how slammed they get, they are always willing to help me…read moreout. They've been putting up with me for years! Great products, great service- none better.

Absolutely awesome. Quick turn around from picking up snowblower, fixing and delivering it back…read morehome. Friendly people, not pricey, just awesome. I'd recommend them to everyone...

The owner Dave is an amazing human being great at what he does and more Than fair! All his guys are…read morestand up men! Highly Recommend!

not sure my first review posted. Do not buy or deal with True on any level. This is not an honest…read morebusiness man. Bought a tractor he delivered it and told me he went through it oil, plugs, filters etc. I told him I needed it for snow he told me it runs great and in great condition any problems let him know. I called the local mower shop to have them check it out on 4/24/26 the day after I bought it. He couldn't fit me until 2 weeks later, 2 weeks ( so just about 4 weeks now not quite) the local guy calls me to tell me the tractor was in a fire, the engine swapped out and there is water in the engine oil.Not good so I called True who had several responses, I must have left it out in the rain, he doesn't know anything about it, it is an As is sale. He proceeded to send me a text and wanted to talk to my local guy.my local guy wants nothing to do with him feels he gives small engine repair guys a bad reputation. i wanted him to work with me but he just did want to be accountable and play the blame game.

We looked up small engine repair in our area when our snowblower stopped working suddenly. We found…read moreTrue Repair through Yelp and reached out. We had a reply back within an hour and had arranged for them to come pick it up that afternoon. Keep in mind this is just before a snowstorm and they also a plowing service so they were busy. They had it repaired and brought back to us in less than 48 hours and just before another snowstorm coming this weekend. We would highly recommend them and we will be contacting them just before spring to have our lawnmower service.

Great products and service! Worth the trip for the people!…read more I have never been disappointed with the products or service!

Had our tractor serviced. Picked up, tuned and changed the oil and filter. Delivered the tractor…read morewithin a few days. Work was excellent

Very knowledgeable techs and very friendly and upbeat customer service! They were very punctual and…read morehad my pressure washer running in no time!

The communication between the office and Dan (our service man) was fantastic! Dan called when he…read morewas on his way and was right on time. Dan was fantastic! Fast, reliable service, very convenient to have them come to the house. We will definitely use them for our yearly service from now on!

What a great hardware store. As soon as you walk in, someone greets you . I ask the person about a…read moreitem that I needed and he took me to the item and helped me pick it out. The place had numerous employees around the store to assist you on your needs. At check out, as soon as a few people were in line, a second clerk start ringing out customers. The exceptional customer service I received was not just a one shot deal. I had to return later to get something else and I received the same service. There is plenty of off street parking and the store is well stocked with hardware items. The displays were nicely done. I thought the prices were reasonable.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

After Sears repaired my tractor, it still kept chewing a transmission belt, since the root cause…read morewas not found. I considered buying a new tractor. Zernowski fixed the root cause, and it stopped braking. I was charged much less than I expected. So happy!

Absolutely incredible service! These guys are outstanding! They were able to fix our tractor when…read morenobody else could. We have an old tractor and they were able to find parts and repair it so it runs better than ever! On top of it, they are SO nice and have the absolute best customer service! They texted us repeatedly to keep us abreast of any delays in getting parts etc. Also, they picked up our tractor, worked on it and returned it.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)