Bought our first trailer here 2/2023. No problems. When we had a minor emergency with water they…read morehad a tech call us within 10 minutes who walked us through the fix. Had it winterized today. Dropped off at 130 no appointment 12/1/23. The tech Taylor took a lot of time with us and with our rig and at about 3 took us for a walk thru and one by one addressed all of our concerns. Went into rig with us and made sure we got all questions asked answered. Have an order some minor parts as we're still under warranty so will be back soon. Overall I felt seen heard and understood. All employees were professional. They underpromised and over delivered. Five stars.

Negative stars! Please take time and read all the reviews. I wish we would have. We were purchasing…read morea motor coach and after a week of waiting for the dealership we were told to come in on Sunday at 1pm to sign. Come to find out later, this isn't even legal on a Sunday in Michigan. We flew into Detroit and got an Uber to Wixom. The second we walked in and asked for the manager we were dealing with, we were told our guy Jack wasn't even working. We were introduced to who was supposedly the owners son. His first words were that he hoped they could get us out by Monday sometime. He then immediately walked us out to the RV we came to sign for. Once we arrived near it he said "here it is, take your time and have a good time looking at it", and then just walked away. We couldn't believe a dealership would take you to look at a unit that had the windshield seal hanging and not sealing the windshield. There were scratches and defects all around the outside. On the inside pieces of trim were hanging and the decorative mirror in the living room was smashed all over the floor. It was filthy and never looked at by them. We were irate. We then looked at other similar units on the lots and they were disgusting and damaged, and these were displayed for sale! We eventually found an upgrade for another $65,000.00. We went in and worked out a deal and the plan was that it would be put in the shop first thing Monday morning to get ready for us to take home. We were told our walk through would be Monday at 1pm. We were told to go to a hotel and come back tomorrow. At the hotel we were told by the manager that this dealership does this often and there was another couple already here for five days. The dealership was wired $271,000.00 from us previous to arrival and once we upgraded more things we had another $20,000.00 wired to the dealership. We looked at the RV and had our walk through as expected. We were now expecting to leave with it but then they said the $20,000.00 still said pending on their end. We called our bank and our bank said it was transferred and we could see the funds were withdrawn from our account. We were told by the dealership it would have to be tomorrow morning and we were sent to a hotel AGAIN. We called several times on Tuesday and the manager kept saying it still said pending. We were promised no less than 5 times that we'd receive a call back from the manager and their finance people, but guess what, no calls. Now it's Wednesday morning and when we called we got the same old answer that it was pending. So we decided to go shopping next door to the dealership for all the RV bedding and necessities we'd need. We took an Uber to the dealership after shopping and set our many items on the sidewalk while we went in and asked to put all our new items in the RV while we wait for the pending to clear on their end. We were told NO until the last cash transfer of 20k was done pending. They left $600.00 of our stuff sit on the sidewalk and made sure the entire store knew. Keep in mind they already had 271k of our cash and it was fine to purchase $1,500.00 of their store merchandise and have the salesman put it in the unit but not the stuff we purchased next door at AT HOME. All day Wednesday they kept saying still pending. Checked our bank again and they once again said it cleared our bank. Something smells fishy! Woke up Thursday morning (still in the hotel) and called the dealership again! The MANAGER (Jack) told my other half that they didn't have time to take our calls every day and to stop calling! Then I reached out by text because he was avoiding us. I nicely explained to him that I didn't think the way he talked to my other half was needed and definitely wasn't professional. The little weasel didn't have the balls to call me but instead called her and rudely said don't call and that they were done dealing. Dealing? We had a deal Sunday and this was Thursday and we were still in a f****** motel room listening to their lies. During the week's dealings we searched and found another unit at another dealership and headed there right after our lawyer told us to demand our money back immediately. We did and it was amazing that they could manage to move money when an attorney advised it. We spent a ton of time at this dealership during the week's dealings and only saw one satisfied customer leave and he bought a part from the parts department. There is a reason they have one star rating and their staff is the most unprofessional team I've seen in any business. A $290k plus cash (not financed) deal was a joke to these clowns. STAY AWAY AND TELL EVERYONE YOU KNOW THAT THIS PLACE IS SHADY!

I highly recommend Phillips RV Center, the service is great, the people are very helpful and…read morepolite. But on top of that i got the trailer i needed for my business and business has never been better!!

From the owner: At Phillips RV Center we make Customer Service our top Priority! Come in and experience it for…read moreyourself! Bring any competitive price, we could save YOU more! Phillips RV Center is your Premiere Toy Hauler, Travel Trailer, Fifth Wheel and Truck Accessory dealership in Genesee County, and all of Mid Michigan. We offer new and used RV's, Travel Trailers, Fifth Wheels, and Tent Campers from Palomino Puma to Gulf Stream Envision. Need Financing? No problem! Fill out our convenient, secure online finance application. We also have a large variety of parts and accessories available in-store! Does your RV need parts or serviced? We can help! Fill out our online parts request form or service request form. If you are from Mount Morris, Flint, Clio, Montrose, Swartz Creek, Otisville, Birch Run, Saginaw, Midland, Bay City, Flushing, Fenton, or Detroit, we are your final destination for the best RV and Truck Accessory services and prices in the industry. Think Phillips RV Center of Genesee County for your next RV purchase!

This was our second time using Rush RV to do insurance repairs to our Class A. Both experiences…read morewere fantastic! They do a great job and are wonderful to deal with! They do excellent work in a timely manner. I would highly recommend them for any of your RV needs.

My 5th wheel was in for a major repair and i mean major,…read more Nothing but good to say about the experience. Professional estimate provided before work being started. We needed it done in a timely manner and they more than met that for us. We came in to see the repairs being done and they welcomed us. Had a small hic-up with repair and it was taken care of right then. We are now in Florida with it. Great people and great service. They were recommended by two of my friends. Byron...Michigan

Just got home from our first R.V. adventure. Sam helped educate me in setup and was very patient…read moreas I learned/am still learning the world of camper trailers. Such awesome memories! Much thanks to Mason Trailer Rentals LLC for our first adventure with a camper trailer.

From the owner: We specialize in Travel Trailer rentals, RV rentals, camping rentals, camping trailers, trailer…read moredelivery and camping gear rental in the greater Lansing, Michigan area. Camper rental and camper delivery available to these popular campgrounds, Sleepy Hollow State Park, Waterloo Recreation Area, Pinckney recreation Area and Michigan International Speedway.

DONT BUY A USED RV HERE!! I purchased a used Motorcoach here in August of 2021 - and learned some…read morehard lessons. Justin was my salesperson and he seemed very nice and helpful. I was really excited to make my dreams of getting on the road a reality. Justin said there had been a roof leak - it looked minor to my untrained eye - and he promised it had been fixed. It had not. I brought the rig back a few weeks later after a major rain and the ceiling in the rig got worse and was clearly holding water - yikes is right! The service department said they fixed the leak on the roof - but I was told that they don't do interior ceiling panels - so nothing was done on the inside of the rig. Here we are December and I finally took matters into my own hands - and took down the ceiling panel only to find - mold, standing water and an active leak still. Here are the lessons I learned - that I hope help someone else: 1) Insist on taking your potential purchase to a mechanic to check it out 2) insist on a test drive - outside of the parking lot (that's a whole different review) 3) Don't buy an RV if the word "leak" is used at all - even if they promise (more than once) that it's been fixed 4) And don't take the salesman's word for it - get it in writing Better yet - go somewhere else to buy an RV. This is very disappointing and disheartening=

Alec is the best. A great Service Advisor. He always goes above and beyond. He treats his clients…read morelike family. Alec makes any service problem a breeze. Super nice guy, happy to have him as my Service Advisor. Thank you, Alec for a great experience.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

ZERO STARS - SKETCHY! Salesman told us a price that seemed…read moretoo good to be true without us even throwing out a bartering price yet...that price was reiterated with salesman which he shook his head yes (mind you all of this is on their surveillance for their review) Derek Bosch, sales manager, comes out with his finance form and the price that was thrown at us is now $8,182 higher than salesman threw at us. When questioned about the final price configuration Derek Bosch made a snarky comment then told us to leave the store. We happily obliged. Derek then sends a email asking for feedback where he should have left it alone...but since he's asking for feedback...well...that's exactly what they are getting.

Jeff and the staff at Tri-City are top notch. They even reopened for me after their closing time to…read moremake sure I had what I needed for our vacation the next day. I live 15 miles away but all my RV business is going to Tri-City from now on. Well worth the drive!

These guys are great, very helpful and knowledgeable. They really helped me out and made the extra…read moreeffort with some phone calls to make sure I was getting what I needed. I hope to do business with them again.