It's not often you judge a place when taking business away from them, but I did wonder what to expect when closing my last account at the Halifax.
In fact, they couldn't have been nicer about it, and understood my reasons for doing so, without pressurising me to change my mind. In five minutes, it was all done. read more
I have been very impressed with Halifax and this branch in particular. The branch is well laid out with cashiers (and cash points) on the right as you walk in and two welcome desks on the left. All the staff I have dealt with has been very friendly and always helpful. On matters that the staff couldn't help me with straight away (such as the opening of savings account) I was made an appointment to come back another day at a time that suited me.
It was nice to see a bank that still seemed to care about its customers and give them the best deals possible. Obviously I don't simply rely on their advice as at the end of the day they are a business and want you to buy their products. But when I have decided that their product is the best on the market through my own research, then I come to them and have not been disappointed with their customer service thus far. read more