Great Bank, Great service. no queues most of the time and friendly staff.read more

Cant fault this branch. Friendly and helpful staff and rare to find a queue here. Good amount of…read moreparking as well. Much easier to access than the town branch and the staff are always seem to have more time to help.

It's not often you judge a place when taking business away from them, but I did wonder what to…read moreexpect when closing my last account at the Halifax. In fact, they couldn't have been nicer about it, and understood my reasons for doing so, without pressurising me to change my mind. In five minutes, it was all done.

I have been very impressed with Halifax and this branch in particular. The branch is well laid out…read morewith cashiers (and cash points) on the right as you walk in and two welcome desks on the left. All the staff I have dealt with has been very friendly and always helpful. On matters that the staff couldn't help me with straight away (such as the opening of savings account) I was made an appointment to come back another day at a time that suited me. It was nice to see a bank that still seemed to care about its customers and give them the best deals possible. Obviously I don't simply rely on their advice as at the end of the day they are a business and want you to buy their products. But when I have decided that their product is the best on the market through my own research, then I come to them and have not been disappointed with their customer service thus far.

Came in yesterday, waited almost an hour to get an appointment scheduled for today. Today I got…read morehere 5 minutes before my appointment and waited half of hour to figure out that they don't have me on the list. After that I was able to see an account manager, sat down through his pitch and was rejected an account because they don't accept printed bank statements as a proof of address - which was not communicated to me the day I scheduled my appointment. Wasted my time and gave up my personal details for no reason. Sticking with my current bank.

Branch of barclays bank in kensington.The bank was at the end of the high street.It was a medium…read moresize branch and it got busy most of the time.The staff here was quite nice and showed very good working attitude from my own experience.The service was also quite professional.One of the best bank branches on this high street.

The staff are very friendly and helpful. Although it can often be busy they usually have sufficient…read morecashiers on, and the delay is not too bad. A pleasure banking there!

Great and quick service everytime I go in, everyone so nice and friendly!!!Well done Lloydsread more

Shahwar was the best. She spent a lot of time helping me fix a problem with my account even though…read moreit was my fault.

Saves going to Hounslow High Street but that's the only redeeming feature. Staff less helpful and…read moreare patronizing towards their customers the vast majority of whom are from ethic minorities. What makes it worse are the staff themselves all appear to be from across the Indian Subcontinent. It would be better to have some staff transferred to other branches to broaden their experiences. I saw one elderly Asian lady in a saree rudely spoken to because of the way she presented more than one cheque which wasn't to the tellers liking, the woman had done nothing wrong it was just a different way. The teller I saw wanted to charge a fee for the transaction I wanted to carry out even though my account gives that service for free. She insisted on the fee, when I referred her to her branch service manual and the relevant section she came back without apology and said I won't charge you this time as though doing a favor.

This Chislehurst Barclays branch offers the most efficient and smooth-running experience. The small…read morebranch is run by a team of truly lovely people that will put themselves out to help with any queries or needs. Quick and always able to give accurate advice, I often debate traveling an extra 30 minutes just to use this branch as I know ill be seen and helped in no time at all. Thank you Chislehurst Barclays :)

This little branch is very nice to pop into when you are in a rush to do your banking. The staffs…read moreare very kind and helpful there. They have these little comment books nearby so you can write about your service that you received. I feel that is a much personalised service that they offer to customers. There is parking nearby so that is not too bad. But you have to watch out for the parking attendants that are lurking about. They offer all the services that the larger branches offer, which is great when the branch is near your home.

Queuing is the biggest issue in this newly refurbished branch…read more Wait times to see an advisor, a cashier or even to use the self-service tills are above average. The staff do try and make sure that people are in the right place but it does little to solve the fact that a lot of people use this branch. The advisors operate an open appointments system and you book in and wait your turn. The waiting area is acceptable and the branch is bright and clean. Privacy is not that great in branch. There are rooms for consultations but there are also open units which are visible and audible to other customers. It's luck as to where you end up. Staff are generally helpful, although, as with all banks and building societies there is the odd issue. Account opening and maintenance is, in general, hassle free though. Facilities for the disabled are more limited but the branch is fully accessible. New passbook machines have been introduced which allow certain passbook transactions to take place without a cashier - these should help queues as people get used to them but, at present, much help is still required!

I am amazed at how busy this bank is it clearly needs to be moved to a bigger premises but the…read morestaff are very friendly and do there best to help and make sure you don't have to Que up, worth checking out there savings account