You always get seen immediately the branch is well staffed & the ladies & gents there are polite &…read morefriendly (the absolute polar opposite of the Harlesden Branch: Nil Points)!! I am always amazed when I bump into the branch manager who remembers my name (although he must meet lots of people). He even went back to the branch when he saw me in the street when he was out on his lunch break so he could personally help me with some paperwork. Top marks!

This is hidden away just off the Eltham High Street. HSBC really need to refurbish this branch,…read morebecause it looks so old and worn-out inside - I would have thought this would be quite embarrassing for them. It is also a very small branch, with only one cashier person to available to serve customers. At least there is an ATM inside the branch. The service itself is satisfactory, so I can't complain but I think the environment itself could be improved. At least it is convenient for me to use (once you know where the branch is located!).

Halifax are my favourite banks/building societies, because their customer service is consistently…read moreof a high standard and it doesn't matter which branch I use or even if I do telephone banking it is of the same high standard. The Eltham branch is nice. Although it is smallish on the inside, there are normally 4 cashiers available, so you don't have to spend too much time queuing. There is also a good number of ATMs inside the branch too.

The advisor is nice and quick, ready for the next customer at all times unlike most banks I walk…read moreinto. The cash machine being situated on the corner is great because you can see just who is walking by on either side which for your own security measures is great. Haven't used it for more sit down purposes yet but for the brief check ins on the way to the train station, its situated well at the end of the Lewisham High Street.

I had a bad luck to get a US credit card from this bank. Their representatives in Delaware, USA…read morehave no clue what they are doing and don't check simple stuff like name of credit cards etc and when I tried to correct their mistake I got no respond via email or phone. It is just terrible service

I like it here!…read more I got served FREAKISHLY quickly for one of the busiest times of the day and I managed to get all my questions asked too! In about 45 minutes! When this included paying bills, opening a new online account and changing my account details, I was amazed! Staff were friendly and helpful, the layout is great and the private areas felt just like that! I'm using this place for all my banking now!

The cashier was nice and efficient, doing all the processes in a timely and professionally manner…read more Was also sure to be courteous and ask if there was anything else I needed before I went. Can be quite busy during the middle of the day, but this is also expected being that in the middle of Lewisham.

Very happy with recent visit to Bank so five star review for Arvinder. So very very helpful. Frank…read moreand Jean Wickes

It takes a lot for me to get riled and want to complain yet Barclay's in Bexleyheath managed to do…read moreit. I went in there to change an address having moved back home from University, a task which took a matter of minutes last time I had to change it. This time I was stared at blankly by staff who didn't seem to know how to do it. I was asked join a queue which didn't seem to move and watched in amazement as every small problem meant three members of staff huddling around each other. After 20 minutes I asked how much longer it would take. I was told "just a moment" but with time running out before I had to get back to work, I was forced to leave without having changed my address. Now my bank details are in the hands of goodness knows who because of poor service and a lack of concern. If you are a Barclay's customer, avoid this branch, go to another local branch.

I had over £160 in coins that I wanted to change into notes and Bekki at the desk was really…read morehelpful. Usually I would have done this at my own bank, Barclays, but they were closed for a refurb. Natwest turned me away, as did RBS but thankfully Metro helped me out and sorted it all out for me If I was looking at opening an account/ joining a bank/changing banks, I would definitely consider going with Metro