I was greeted at the door and within 5 minutes the staff helped me resolve the issue with my bank…read morecard. I have banked with HSBC in other countries, they are usually fast, efficient and friendly.

I've just recently moved to London from the US and was having a hell of a time getting settled in,…read moremost of which was caused by not being able to procure a UK bank account. It's a bit of a roundabout issue here where you can't get decent housing without a bank account and you can't get a bank account without decent housing. I had no idea that the credit check done on you is actually done on your place of residence and the credit attached there, not necessarily all just you. Very frustrating. At my wits end, and after going to several banks in and around Soho (and getting very rude and exasperated responses to my questions - as if I was doing something wrong by moving to London and not knowing my way around the financial system), I came across this HSBC in Chinatown. Bruce is my HERO. Not only was he completely accommodating to my mistake of thinking an appointment was way earlier than it actually was, he was very reassuring, informative, patient, kind, and most of all, funny. Thank you so much Bruce for easing my final transition into London life and helping me feel like a productive adult once again. You were the only one out of several bank employees in Soho that didn't treat me like an idiot and instead like a friend. I can't tell you how much I appreciate this, and most of all, appreciate you alleviating all the stress from this last stage. Thank you, thank you, thank you.

I had a smooth experience here compared to other branches in the area. The staff were professional,…read morepatient, and actually took the time to explain things clearly without rushing. It made a big difference, especially when dealing with something as important as banking setup. The location is convenient, and overall service felt reliable and well-managed. Definitely a better option if you're looking for helpful customer support in central London. On a side note, if you're also dealing with property setup, renovations, or construction work, I found some useful services here: https://timberconstructionltd.co.uk

Friendly and helpful staff, got my account application sorted out in record time and went home a…read morehappy customer. They did fail to send me my PIN but this was quickly rectified.

Great Bank, very helpful happy staff.read more