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    Half Moon Sanitation

    5.0 (2 reviews)

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    1 year ago

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    9 years ago

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    No Worries Septic Services

    No Worries Septic Services

    4.4
    (93 reviews)

    Folks, look no further, this company and its staff are the best! I have no doubts, concerns, or…read moreworries that they will do what they can to help you as soon as possible, provide excellent, and knowledgeable service. Jaden was very polite and helped work her staff to find someone to come out asap. Big thank you to Jaden! Derek and Chris were the men who came to diagnosis and unclog my main line, I have had two other companies come here to in the last 5 weeks! They would "rooter" (not sure that a a word, but you get my drift I hope) it out and tell me I'm fine. I wish I had known or called No Worries Septic from the beginning. They had educated me and provided information on what I need to do to prevent my main line from clogging until they can can out next week to do the repair work. After 30 years, ground settles and "shit" happens. Its part of home ownership. But these guys know what they are doing and will fix it for me and I'm very happy about that. Believe me when I tell you, call the folks, excellent, knowledgeable, courteous from the first phone call into the office to the hand shake when leaving.

    This was my first time using "No Worries" Septic Services. Just to clarify, ALL staff were very…read morenice and polite. I was given an inspection date very quickly, was given a 2 hour time frame (between 8-9am), but they arrived late. Once the inspection was completed I asked for a date and time for it to be pumped and paid cash for both inspection and pumping. Got no receipt and no explanation as to why. Was told by the rep. that pumping would be "this afternoon". I called the office to get an actual time, or time frame, and she said "between 1 and 4pm", but she would "call me" before the truck came out to my home. ( their hours were 7am to 5pm) . I waited til 3:45pm and called the office for an update but there was no answer. Left a message. I called again at 4:55pm and still no answer. I left another message. "No worries" never showed up at all that day as promised. Next morning at 7:10 am I called the office and spoke with a gentleman. Again, very polite, but had no explanation for the no-show, but would "look into it." He called me a couple of hours later stating their staff had accidently pumped a neighbor's house down the road with a similar address. They did indeed come to my house (a day late) and pumped MY septic tank. If they had just called ME previous to their pumping, as promised, all of this could have been avoided. The work they did for me was excellent, with great prices, and they were very nice people, but something is lacking in their communication with their staff and their customers.

    Hemley's Septic Services

    Hemley's Septic Services

    2.8
    (70 reviews)

    I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

    I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

    True Craft

    True Craft

    4.0
    (2 reviews)

    Mr. Donoghue and his son, Michael were hired to resolve the high water alarms with our septic…read moresystem. I paid him more than the original bid with the expectation that we would have no further alarms. They did complete the majority of the work, and when they were done, Mr. Donoghue told us to call him if we experienced any more alarms. We have experienced subsequent alarms, and each time I spoke to him, he said he would come out and investigate. This went on for several weeks and he never came out. Now, I cannot reach him at all and the business apparently operates with only one contact number - his cell phone - which has a full voicemail box. I wrote him a letter sent with delivery receipt and have not received a reply. I consider the job to be incomplete as we are still experiencing high water alarms, which is why I hired them in the first place. The fact that I can no longer contact them is completely unprofessional and deeply disturbing. If I have problems in the future, I will have to find a brand new company to come out and deal with it. In addition, it looks like his license expired last year, so he did this work without an active license.

    This is a local family business. Jim, the owner, and his son Mike did the work. Jim is very…read moreknowledgeable, honest and reasonable. The county said I needed a drain field repair. Jim checked it out. The drain field was fine and only the septic pipes connecting the tank needed repair. He explained this to the county saving me tens of thousands of dollars. Mike is as knowledge and both expained the process and how to keep the septic in good service. Would highly recommend them.

    Half Moon Sanitation - septicservices - Updated August 2026

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