I needed a repair to a sentimental ring. The shank had broken and there was a second crack forming…read more This ring is 70 years old and was given to me 23 years ago. I wear it almost daily. The jewelers at Donna's offered to repair or replace. It was a substantial difference in price but knowing how the shank was compromised, I went for replacement. They suggested a thicker and slightly wider shank and sized it up a 1/4 size. I picked it up a week later and it looks fantastic. You cannot detect the repair and it was beautifully polished. I'm pleased to know this ring is secure for the next quarter century. I was also invited to return for free cleaning anytime.

I took an antique ring there for repair. The repair was quick and done well. Very reasonable price…read moretoo!

Brought my Rolex Submariner 126610LN to Hassan for service. handwinding was grindy and it was…read morelosing serious time. he diagnosed it right away, gave me a fair price upfront, and turned it around without any drama. got it back running smooth. winding feels clean, timekeeping is back on point. Hassan clearly knows his stuff and treats your watch with the respect it deserves. not the type to upsell or hand wave you through the process, he actually explains whats going on. finding a trustworthy watchmaker in the city is not easy. really glad i found this place. highly recommend.

I needed one steel link removed from my ladies Omega Seamaster Aqua Terra (mother of pearl dial…read morewith diamonds) watch's bracelet on short notice and my regular jeweler was closed. I stopped here and the nice owner removed the link in ten minutes while I waited. Great service!

Went back here after a quality experience my first time coming in a few months ago, and again,…read moreCraig exceeded my expectations, worked within my borderline inappropriately quick timeline, and provided a 10 outta 10 customer experience. Craig didn't ask for a review but since he loved my dog so much, provided legit customer service, and in addition was fun to talk to, I didn't have a choice to follow up w/ my previous review. 5 stars, period.

Great service great repair price very friendly and knows what they are doing. Will definitely returnread more

Promptness, politeness, eye contact, service time - 45 minutes to change a battery?, honesty in…read moreadvertising ie big building shown in photos while actual business is in cramped little space down a hall. No value.

Fast response. Ready to assist on repairs. Fair price. Locations is tricky to find in a multi level…read morework space

Amazing, amazing experience. Their team is unbelievable and they delivered a one of a kind ring. We…read moreworked with Rose and fell in love with her. She is amazing, never pressured us in anyway or ever tried to up sell us. Couldn't recommend Windy City Diamonds and Rose enough!

Komal at Windy City Diamond is the best. I was super picky and went back and forth so many times on…read moremy custom engagement ring, but she was so patient and helpful the entire time. I never felt rushed or pressured, and she genuinely cared about getting everything just right. Everyone at the shop was extremely nice and kind. Also, the ring came out perfect. Exactly what I wanted -- the diamond, the setting, the proportions -- all of it! It looks stunning and I AM OBSESSED with it. And somehow, she managed to give it all at an amazing price for a natural diamond and keep us within budget!! But seriously, can't stress enough how The customer service was top tier. We went to a diamond store next door before miraculously heading into Windy City and what a day/night difference it was. The last place didn't have a nice sales person whatsoever but Komal was so so kind from the beginning. She was always quick to respond, explained everything clearly, and made the whole process feel easy and stress-free, even for someone as high strung about this as me.. She really knows her stuff and makes magic happen so run, don't walk to Windy City! Thanks again for everything because I am obsessed and this couldn't have been more perfect! Thanks for making my dream ring

I walk in there to get my watch battery replaced, the guy received me and said he will be the…read moreperson to do it. I have 3 Swiss watches, he quoted 35 dollar each. I felt the quotation is pretty high. He then down the price to 30 each. There is no other people at the store, I'm not sure, so i left and tell him that i will check back. Later my daughter told me that she did battery change once there, seems works fine. I feel better, but i guess it's Chicago price! From where i came from, probably half of the price. But anyway..

Was not happy with craftsmanship, materials used, and price changes when I came in for repairs. Too…read moremany weird things happened during my repairs experience that were outside of my control. Would not return.

I have used Mr. Collier for repairing my watches for over 30 years. He is fast, kind and reliable…read more I would not trust anyone else to repair my watches. I highly recommend him.

Amazing watch-smith who can help fix any quartz or automatic watch you have. Had a great…read moreexperience and will take more watches here soon. Recently took my Seiko automatic watch here as soon as it stopped working after trying to fix in myself and he was able to make it right as rain.

Cannot rate this place high enough. Very professional and kind! I had Justin and he showed my…read moregirlfriend and I different types of engagement rings and was very helpful throughout the process. Great selections and honest prices.

We went to Luo M. Jewelers for all our wedding bling and have now become loyal customers and will…read morerefer other friends and family here! We got our wedding bands, and I've gotten a necklace and earrings there as well. Everything has been in excellent condition. We've always worked with Calvin and he's great! Super friendly, efficient, and fair pricing. But so far, everyone we've interacted with at Luo's has been great and very friendly. I was pretty picky in my wedding band and Calvin walked me through various options, what the durability and wear would look like and since I was looking for yellow diamonds, he helped me select a band where the yellow hue would be vibrant. The custom order was done in a couple weeks! They always have really beautiful things on display so it's easy to purchase something on the spot too! Highly recommend this spot!