Would give zero stars if I could! I had an appointment for a "style" that was booked 2 weeks in advance so I could get my hair done before a family photo shoot. I walk in at my appointment time to an empty place and am told "well we didn't know what you meant by that and we don't have time to wash your hair and I don't curl hair". There was no attempt to call me to verify what I wanted and they could have cared less that they were cancelling my appointment on me. Avoid avoid avoid! read more

Just had another permanent from Bryan. I am always so satisfied with the service he provides. He is very caring and professional.

Brian at HairMasters is great! He has been cutting our hair for a while now and we followed him over to Federal Way from the Auburn location that closed. He is very professional, fast and friendly. He really is a "Hair Master." Don't be fooled by the appearance of the parking lot, inside it is a nice salon. Very clean and well maintained. read more

Yong always does an awesome job on my haircuts. She listens to what I want and makes me look great.

Worst haircut ever Had an appointment They took someone back who came in after me . Because ... And I quote hair looks like quite a project... Okkaaay. . So whatever... I get to have the other lady cut my hair who clearly didn't want to be bothered. I asked for shaping it has noo shape . I asked to have it thinned out .. she did not do it . I asked at the end if she did .. she unpleasantly went to another station to the correct shears and just started chopping Edward Sissorhands style. Then has the odasity to charge 50 bucks . I will never go back .. this was a one time stop anyways .. but next time I'll go elsewhere if I'm in a hurry read more

Too much attitude and not enough accommodation at this place. I had the "audacity" to change the appointment time. How dare I? lol The guy at the front desk was so rude. He said "she's running behind and it's not my fault. You should've kept your appointment at 3pm." Childish attitude. Then I called to reschedule and Victoria says "can I call you back?" and never does. Oh well, your loss. I found a salon that has actual customer service skills across the street. read more

I've been going to HairMasters for a long time now, probably since 2010. I usually get a 1-2 inch trim with re-layering, and a deep conditioning. This is my first time coming to this location and I really wish I had paid more attention to the reviews, because I was very disappointed. I did not get the cut I wanted and furthermore, I feel like the cut was so choppy I almost wanna go back and get it redone. I was greeted by the master stylist Debra, who was very nice, I have nothing against her as a person. She was super friendly and made me very comfortable. However, I'm coming to get a service done and I left not feeling good about it. I asked for my regular deep conditioning with a trim and re-layering. The deep conditioning was fine, I think my hair feels smoother and more conditioned. BUT the cut looks really really sloppy - in fact, it looks like I have more split ends than I came in with. The cut is uneven from all angles and you can barely even tell it's layered. Also, I asked her to frame my face and showed her where I wanted it to start and I had to have her do it twice because it didn't look even and smooth on both sides. I went home and afterwards realized it was still not even so I ended up doing it on my own at my own house! I don't think I'm gonna come back to this location, I'm sure they have other stylists that may be able to do what I want but this experience really turned me off unfortunately. read more

Hair line up only. Said there was no price so they made up one! Of course I went somewhere elese.

I have been here twice now for a haircut. Unfortunately the woman that cut my hair the first time was not working, but the person I got was equally as good. While the store feels a bit tired, the staff and the way you are treated are much like that of a higher end salon without the high price. This trip, my stylist even offered to shampoo my hair after she was done to remove all the bits that just need to be washed out. I thought it was going to be an up charge but nope, just what happened! This small detail makes me want to continue my patronage. If I may comment on one thing, the "New Person" coupon they gave me in December, which was good for four more cuts at a discount, expired at the end of the year. Really? How could I possibly need four haircuts in a month. read more

HairMasters - Hair Salons Near Me - Federal Way, Washington

Don't waste the gas. I went in and there was literally 1 person in a chair. Just needed a few inches cut off my tips but they were booked until the next day? Reception just laughed at me and said, "well thanks for coming in" in a snarky tone. Also it's an Old and dingy location with a sketchy parking lot. Make sure to lock your car if you do go. read more

I have been going to Victoria for years. She has always been professional and courteous. I really like the way she takes her time to trim the back and sides and her ability shines each time. If you didn't like your haircut stop your whining and go somewhere else. If you want a great haircut every time, go and see Victoria. read more

Twice now I have gone during business hours posted on website. Both times doors have been locked two hours early. On the second occasion I drove past the salon where the two girls were still just sitting around chatting. read more

HairMasters - Hair Salons Near Me - Federal Way, Washington

We've been going here as a family for a while. They've had a lot of turnover of long-term stylists in the last 2 years. I've had good color/cut and really bad color/cut. You can't really goof up a guy's haircut (at least in my opinion). Be careful if you have them cut your child's hair! Make sure they can do children's hair (I've had 2 total DISASTERS!). Once the crazy woman kept calling my littlest one a boy (she was dressed in a pink dress!) and cut off all her hair! (and it takes forever for her hair to grow). So why 3 Stars instead of 1 - Debra is great! She does great cuts and colors. I've learned to only go to her......... read more

When I moved to Federal Way, I thought all Hair Masters were pretty much the same and decided to try this one located a few miles down the street from me. Needless to say, I absolutely hated going here! I stopped going after a few times due to the terrible and lousy service I kept getting. A lot of people have spoken out about the "Russian" lady and her rudeness. Well, she's Ukraine for starters, but extremely rude nonetheless. She doesn't want to speak with you and rolls her eyes at everything. From what I got from the other hair stylists there, not many people like her. Why she's even still working there is a mystery to me. It's been so long since I've been there that I'm sure some of the stylists I liked have probably moved on and left, which is sad as it's what's really keeping this store open at this point. Personally, I think corporate needs to come down and clean house. I ended up going to a place about 5 or so minutes father from where I live in Federal Way and haven't looked back! Love the ladies that work there. All in all, I don't miss this place one bit and would never go back. read more

Just A Perfect Cut! Wow, I was looking for a place to cut men's hair without a lot of "froo froo"! I was visiting the area came across hair masters on yelp reviews were great and Stephanie did a fantastic job cutting my hair welcoming and supportive incredible attention to detail and as a man with little detail on top she did a fine job and very nice .Only downside when washing hair she can use a bit more muscle. - well done! Five stars I will come back again when I'm in town! read more

HairMasters - Just an view after a great haircut at Hair Masters - Hair Salons Near Me - Federal Way, Washington

I think this entire chain must stink, because I tried two of them, 3 different hairstylists, that can't cut hair. First time my hair was cut ultra short without the layers I asked for, a simple request. Go back to have the other stylist fix it. She gave me a mullet. My hair grew out, so a year later I try another HM salon. All I can say is because of this new haircut, I don't want to leave the house.....Didn't any of these people go to beautician school, are they drop outs, maybe graduated at the bottom of their class? All I know is that I'm done with chain hairstlists. read more

I'm guessing the stylist everyone is complaining about is Victoria. I've never had a worse experience getting my hair cut. She said about five words to me the entire time I was there. I made a game out of trying to get her to talk to me, but no dice. She never once smiled. She grunted in reply if I tried to say something. She frowned from start to finish. I was never welcomed nor was I thanked, and I damn well should have been thanked for paying her for the lousy hack job of a haircut I received. She shaved the sides and back above the normal hairline and took off way more than I asked for. In short, I cannot BELIEVE this person is employed in the service sector on ANY level. It was just downright brutal and if I see her in there again, I'm turning around and going the opposite direction. read more

Terri has been cutting my hair, (and my husband's) for several years. She does a great job. I have always been very happy with the job she does. And, she is very personable and funny, to boot! As long as she continues to work, I'll continue to go to her. The salon is nice and clean, and comfortable as well. The price is great, too. It's a win win in my book! read more

This is coming from a male perspective... Some stylists are rockin', while others have just been so poor you can't believe they got hired in the first place. Be sure you know EXACTLY what you want, and make sure your stylist does too. I came to the point where I would have to coach my stylist several times to get the cut I wanted. If you get a good stylist that you click with, then get their card and stick with them. read more

So, I've seen plenty of complaining of Victoria, the Ukrainian, on here and I straight won't let anyone else touch my son's or my husband's hair. She is meticulous and if you've only been with her once or twice, she isn't going to be your best friend. That's just how Ukrainians are. read more

This review is for Stephanie. I have seen Stephanie twice now at this salon and each time has been more amazing. I have seen for her a full foil and every time she nails it! She actually listens to what you would like and uses her creativity to expand upon that. She also gives advice and shows you how to do things to your hair, making it healthy and/or bringing it back to health. She recommends great products but does not push for the sale either. Go to her, you WON'T be sorry! read more

Do not let the russian woman with short hair cut your hair! If you go in, you will know exactly who I am talking about, as many of the reviews have already stated. I do not mean this in any disrespectful or racist way, but this is the second time that I have gone to this location and this same woman has been completely rude and unprofessional. The first time, I walked in asking if she had time to do a simple trim and she rolled her eyes and was really short with me saying "no", I understood that she was busy and it was getting close to closing time, so I told her I would make an appointment for tomorrow. I came in the next day and she looked me up and down and said "can I help you?" again in a very short manner. I told her that I had an appointment and she simply grunted and told another stylist to do it and went to sit in the back and put her earbuds in. The entire time that I was getting my hair done by another stylist (who was incredibly friendly) this other woman was staring me down. The second time, my mother came in asking for a specific haircut and the same woman greeted her and was again very rude and short with hair. She just seemed like she did not want to be there. Another client saw this and she told my mother that she should not give money to this person to do her hair, since she was being incredibly disrespectful and many of the other clients agreed, so we left. Never getting my hair done by this woman again! read more

Dede is the absolute best! She gave me the best cut and color I have ever had in my life!! She truly is a wonderful hairstylist. I couldn't be happier with the service I received and the finished product read more

HairMasters - Cut and color done by dede!! - Hair Salons Near Me - Federal Way, Washington

Husband haircut in this salon two times. The first time was mildly said not very, I laughed of course as his cut. The second time was better, the master realized at last what my husband wants, not as she sees it. The second time I went with him when I was asked if I want a haircut, so as not to offend the master said that letting hair! If you have nothing to lose and you want to save, then you are here! read more

i have on stylist ask for debra, she knows what like all the time

I was treated so poorly by my hairstylist, it was a horrendous experience. It was a Russian lady who talked to her coworker in Russian the entire 20 minutes or so. I felt so uncomfortable and offended. She was flat out rude. I had been trying to grow out my long hair and came for a simple trim and some layering. I asked the hair stylist for not more than an inch and a half off my hair to get rid of split ends. I was VERY stern and VERY specific. At the end of the cut, i was horrified to see that she had cut four to five inches off of my hair. I would not recommend this HairMasters to anyone, they need to hire stylists who actually care about their clients, and not those who go on autopilot. read more

I've come here for the past 3 years. Everyone is helpful and friendly. Dee Dee is my go to girl. She does a great job!

If you are not boring, and you don't want to look like everyone else, you need to go see Rebecca at this Hairmasters. Rebecca is fearless, and if you want blue hair, she will do it .. you want Vulcan bangs? She will do it. You want to do something completely outlandish, Rebecca is your gal. Don't get me wrong, she can give your grandmother the perfect old lady haircut, if that that is what she wants, but there is no reason you have to have that look. Really, book an apt with Rebecca read more

I had a good experience at two other salons in this chain so stopped by this location for a cut and style. Just wish I had read the reviews first. Evidently I had the same "stylist" as other one star reviewers. I wanted to keep the same cut, just needed a trim, no more than two inches taken off. Instead she cut way too much,the result was an uneven cut. Instead of styling my hair, she just dried it quickly. It seemed as if she didn't know how. If I could I would go to another salon to fix it but it's too short. Not a great experience and I will never go back. read more

I was a walk in and was seated pretty quickly by Reena. She didn't introduce herself, so I did. She was nice, not too talkative, just enough to keep the conversation somewhat going. I just explained I needed my hair trimmed (split end city, haha) and keep my layers. She did a good job, just shampooed and cut like I wanted. I didn't get it blown dry, though, I did it later myself. All in all, for $17, not bad. I would go back for just a simple trim while I'm on a budget. BTW, the shampoo & conditioner they use smells awesome. read more

I only see 1 person here. Never want to try other stylist cause she messed my hairup when i tried one time. Pretty nice and relaxing place for a haircut read more

Bottom line: Ask for Dede. I've been going to see her for about the past 10 years. I receive tons of compliments on my hair/layers. I've referred so many people to her over the years. Not to mention, she gives a great head massage when she shampoos read more

Always call ahead for a perm. And I always ask for Rebecca. She's been doing my hair for a while now & always takes the time to listen & talk about what to do. My hair is thin, but there's lots of it, so perms take lots of extra rods - but not a problem! She is awesome. The other ladies are also nice and everyone seems to be getting good service and having a good time when I'm there. read more

I love this salon ONLY because the amazing Rebecca works here. Oh sure the other girls are really nice, and very friendly, but Rebecca does color and cuts that you can't find any where else. Vulcan bangs, blue, shaved, pink, funky Bob's, red, multi color, just plain weird .. You will get compliments on your hair if you go see Rebecca!! Oh sure she can expertly do normal hair .. But who wants normal? read more

I have been going here for a while, and I usually love the staff. So, when my mother (who is older and doesn't speak english) told me that someone had tipped themselves on a transaction for 80% without her authorization, I thought, surely this must have been a mistake. But when I went to the salon to get this problem resolved, I was met by the worse customer service I have ever encountered. Not only was the staff unable to give me any answers, but Helene, the manager--who has always been nice--refused to do anything about it and just gave me a phone number to vent my discontent. I have yet to resolve this issue with them, but you can bet I won't be returning. So yeah, watch out for the self-tipper Rebecca. read more

I came here to get a trim yesterday. I have tried to grow my hair long for years, it is curly and dry, it breaks a lot. I finally got my hair to the middle of my back but it needed a trim for the dead ends. I told the "Master Stylist" that I would like NO MORE than two inches taken off. When I left my hair was suddenly shoulder length with layers that meet my chin! This was even after she straightened it. I was mortified. I told her that she cut it way too short and she tried telling me that the six inches now missing was only a two inch trim. All I could so was pay and leave, I just hope this doesn't happen to anyone else. I know it will grow back but in the meantime I now have to walk around with a haircut I hate. I'm NEVER going back here. Also after reading some of the one star reviews, I noticed that they are all about the same woman who butchered my hair! Do not let the Russian woman with short black hair touch you! read more

I tried to cut my sons hair and I needed it fixed. The other place we usually go to wasn't open and it was our First time here and Deborah was great!! Thanks for fixing my mess!! We will be back! read more

Been going here for years and recommend them to new people in the area. Open 7 days a week and full of experienced "masters".

Awesome stylist! Ask for Dede! Shes awesome

Stephanie rocks. She takes her time and makes sure she has done a good job. Steph is also very personable and I feel like I'm talking to a real friend when she is cutting my hair. She goes above and beyond to make sure I'm happy. Keep up the great work Stephanie! read more