Have never done a spa anything but I did the premium body scrub w/Sophia and it was fabulous!…read moreHighly recommend this experience and will consider doing this again. They really do it right there, and really no weirdness about the nakedness areas either- all seemed " normal". Thank you for a memorable experience!

This was a gift from my sister. I had never been here before but I will be back because of the…read moreamazing staff, the cleanliness of every part of the spa and the food was spectacular and staff there were also so friendly and helpful. Nana was the lady who did my scrub and she must have sensed that I needed a little extra TLC and really took care of me. The entire experience was relaxing, calming and welcoming! Thank you so much.

If you looking for the best spa experience of your life then this is definitely NOT the place. If…read moreyou looking for your "spa fix" then perhaps. The price isn't bad, because you have access to amenities and a message. There's a NO bathing suits policy in the locker areas where you access the steam room, hot tub, pool and showers. So if you're shy/uncomfortable find another place. The Good: lots of amenities to access. Staff is attentive and open to solving issues when made aware and are generally nice. Quiet/meditative atmosphere. The Bad: THE MESSAGE: that little Korean woman beat the shit out of me. Lol. There is a form for you to complete that offer an opportunity to inform them about problem, areas, areas to avoid and etc. They completely ignored that. I received my massage on Tuesday and it's just now recovering from the pain on Saturday. Swedish vs deep tissues doesn't mean shit. I'm a chubby dinosaur, so I know a masseuse would look at me and think they would have to work harder to make an impact. That's just not how it works for me. And unfortunately the masseuse speaks little English so communicating your needs will not be possible. The more English speaking staff are at the front desk and the 1/2 individuals running around. Tips: communicate your needs for massage upfront when you pay so hopefully they are translated clear before you get to your massage. Bring your own towel. Be prepared to leave your American shyness at the door.

Bought a Groupon for women's gold package and had an amazing, relaxing day at Q sauna. The facility…read moreis a bit run down with old sofas/common area, but the spa experience definitely met the expectations. You start by checking in and receiving a shirt and a short with towels. You will remove your shoes at the entrance and walk into the woman's locker/hot spring area. There are 2 hot water pools, 1 cold pool, an infrared sauna room, and a steam sauna room. Next to the pool, there are 2 spa areas for body scrub and massage. You will probably get the most extensive body scrub experience here, leaving with baby soft skin. The oil massage was a bit rough with the Korean auntie, but you will leave feeling relaxed. There is a snow room upstairs, and multiple hot rooms such as salt and charcoal rooms. There is also a Korean restaurant in the facility which was very convenient. Food was decent, a bit on the pricy side since the portion was small. Overall, it's a place where you can easily spend hours to relax, eat a nice meal, and go home feeling refreshed!

Go see Chantil, she is the best massage therapist I've ever had! She will cater to your needs and…read moreuses a variety of techniques. She really knows the body and all its functions.

pretty good massage, definitely overpriced though. I've had better massages for half the price,…read morehowever the staff was really nice and space was very clean.

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

I had a fabulous experience at this spa. It's quiet, clean, and relaxing--exactly what you'd hope…read morefor in a day spa. I just wish they had an esthetician on staff! Lindsay did a fabulous job giving me a maternity massage! My due date is just 2 weeks away, so I've got lots of aches of pains, and she did a really great job working out the kinks. She was also very friendly, and I enjoyed chatting with her about our kids. I look forward to my next appointment with her.

My first visit was on Mothers Day (thank you Hubby!). Though not typically open on Sunday's this…read moreday was a wonderful exception. This spa is unique in that they accept insurance so that they can provide a spa like service even if you're there for therapeutic massage. Other services include: Relaxation Massage Infant, Maternity and Teen Massage Foot Treatment Spa Massage Dermalogica Face and Neck Massage I received a Foot Treatment which I believe involved some reflexology technique and then a Spa Massage with a paraffin wax treatment on my hands and feet. The foot treatment started with a soak and then pressure point Massage. I was so surprised at the tension I was carrying in my feet! The spa massage was very calming and Shannon was amazing. She adjusted pressure to my comfort level and answered questions I had as she worked. The paraffin wax was new to me but left my hands and feet soft and moisturizer. Ah, a lovely day at the spa and here's where I really left feeling rested...no sales pitch on items afterwards. Thank you!

My face glows thanks to G&K. Love the staff, their treatments, and products they have available.read more

I got a facial with Karen. She's super professional and did a great job! I'll definitely be…read morereturning to try other services.

Great place for an incredible massage! New management; newly renovated; New phone number is…read more425-985-9260. New store hours are 9:00 am to 11:59 pm. If you need something after hours, call and set up a time. The web site link is also not theirs. They don't have a web site.

(This visit was early last year)*** Went there with a…read moregroupon, lady said we changed management and we do not accept any old coupons after a bit of back and forth, she redeemed it, but the massage was horrible, she went out two or three times and looked like she had no idea how to massage. then asked for tip after a 40 minute massage for 1 hour. I gave her 20 dollars just to get out of there. I felt because I had the groupon I got different/bad service, but I give 2 stars because they tried and did not kick me out.

Lily Massage is my favorite place for my body massage . Rose is the BEST massage teraphhist!…read more and the owner Lily is amazing too ! highly recommended

I've been coming to Lily Massage once or twice a month and always enjoyed the massage quality…read more Unfortunately, today's experience with one of their staff members completely ruined it for me. I called around 10:30 AM to check availability. The employee (said her name was "Amy") responded in a very dismissive way and didn't clearly answer my question. She suggested I come around 11:30 or after 12 but didn't offer to book an appointment or even ask for my name. To avoid wasting time, I called back around 12:30 PM to confirm availability before heading over. That's when things got worse. She raised her voice and said: "I don't know where you are, what time you'll get here, or how long it takes you!" I was honestly shocked. I was just asking if there was availability -- a completely normal question. Instead of helping, she stayed rude, gave vague answers again, and didn't offer any solution like making a reservation. When I asked how their booking system works, she still didn't clarify anything. When I asked for her name because of her behavior, she refused at first, then got defensive, said she would "talk to the owner," and hung up on me. I've never been treated this way as a paying customer. It's disappointing because I actually liked this place, but no service is worth being disrespected. There are many massage businesses out there -- and customer service absolutely matters. If this is how customers are treated, it's only a matter of time before people stop coming back.

Came here for a facial…read more I had a great facial and loved the products they used. They smelled amazing and super citrusy. It was easy to schedule and there is lots of parking. Customer service was helpful. The facial room was relaxing and cozy.

I was a long-time supporter of this business because of its focus on therapeutic massage, which I…read morefound deeply valuable. Unfortunately, the business has shifted its focus away from wellness and healing toward cosmetic procedures like Botox and fillers. As a woman, I find it troubling to see a company promote services that suggest we need to alter our appearance to be enough. This shift feels less about care and more about capitalizing on insecurity. I can no longer support a business that profits from messaging I believe is harmful to women. I hope they reconsider the direction they've taken.