DO NOT get your color done here. I am not one to give bad reviews, ever - in fact, I don't think I ever have. Until this place I've never even sent a dissatisfied email. I made a yelp account just to leave this review because I wish someone had warned me. After reading so many great reviews, I booked an appointment for highlights here and was SO excited. However, virtually every aspect of the experience was extremely displeasing. I actually can not believe how highly it is rated based on my experience. I've never been more disappointed by a coloring. From the booking to the pricing to the services I received, this salon failed to deliver in any area. It seemed so nice when I first walked in, but everything went downhill from there.
The cliffs notes:
I asked for a master colorist when I booked because I have long thick curly hair which can be difficult for inexperienced stylists, and I expect a certain quality in my color, which I am happy to pay for. I clearly explained my hair to the receptionist upon making my appointment, and she seemed to understand.
The stylist I was booked with was under qualified and overbooked. She was very sweet! But just not worth what I paid for her.
She was working on another client at the same time as me (seriously? I've never seen that before and I found it appalling. How can you have a stylist coloring another clients hair while my hair is processing unattended?)
My Color was applied poorly - there was still a clear line of dark roots, and even worse, another clear line of brassy color between my roots and my old color. No blending. It was Horrendous. I also had blotchy spots near my temples where bleach was sloppily over-applied. (Months later, I now have breakage in these spots due to the damage done by the over-bleaching)
After my highlights, they didn't even tone my hair! (Once again, seriously? I've been to a lot of salons in the area and I have NEVER gotten highlights without an automatic toner. This was amateur work, even though I was paying for a "master stylist")
My hair looked awful. 1/2"+ roots still visible, very brassy where it had been colored.
I wrote the salon a few days later to express my dissatisfaction- very nicely, I might add! I've never written a dissatisfied email before! I always want to make the best of things but this whole experience was really upsetting. My hair looked worse when I left. They kindly offered me an adjustment, which I accepted.
When I went back for the adjustment, the stylist was, once again, double booked - with another client getting an adjustment. Clearly this isn't out of the ordinary. (Lesson learned: ask for a different stylist)
At my insistence, I got a toner applied after the color. I requested lavender / silver, as this is what I usually get to yield my desired cool icy blonde... They applied what I suspect was an ash blonde color, and I somehow left with my entire head darker than when I came. My ends were darker than my roots because of this toner!!! It took weeks to come out. (And, my color was still "peachy")
To top it all off, I had to pay for a blow out after the adjustment - seriously??? I'm sorry but after you mess up a clients color, you should not make them pay for a blowout after their free correction! It sullied all the goodwill of offering the adjustment in the first place. It's not like I felt safe to leave with wet hair and hope for the best!
To be fair, I should have cut my losses in the first appointment when the supposed master stylist I was paying for told me she didn't even really like doing hair. I also should have refused to pay for the second blowout, but apparently I'm too nice. It took me months to even write this review. In short - don't go here no matter what! Avoid at all costs! read more