Andreus was excellent and very patient explaining the problem...this is a stellar company!read more

Simple people with no interest in customer satisfaction, just doing the minimum possible for the…read moremaximum cost and falsifying paperwork. My thermostat cut off. The first tech said it was fixed. The second tech two days later found the float switch and line clogged, used lung power to clear it. No response from management.

After multiple leaks in the past, we had major "AC PTSD" and were terrified to run our upstairs AC,…read moreleaving it at a miserable 85°F. Yonie and his crew came out for maintenance and were a breath of fresh air. Instead of leaving us vulnerable to another expensive water damage disaster, he recommended a Safety Switch to prevent future leaks before they even start. It's so rare to find a HVAC company who cares more about protecting your home than making a quick buck off your next big repair bill. Professional, courteous, honest, and zero pressure. Look no further!"

We needed a complete replacement for a 21 year old AC and furnace. We had a very bad ordeal with a…read moreprevious company for another unit replacement and this was a completely different experience. Yonie was easy to communicate with, gave different system options to choose from and offered the best estimate out of 4 companies. He came in person with a van and truck and a big crew on the day of the installation. They finished the job early and left everything organized and clean. I finally feel like I've found a reliable and honest AC company that I can recommend.

Reached out last week to get a routine check on the HVAC. Customer service reached out promptly and…read morescheduled me in for the beginning of the following week. Nice! Xavier was the technician that came out. Very professional and a cool dude. I was asking a lot of questions because I genuinely wanted pro advice and intelligence. He went above and beyond. Quick footed too. Have a follow up on a possible leak. Added a whooping 5lbs of Freon. Yikes. You'll never find it cheap, but they discounted the first couple pounds before you got hit with the $130/lb. Overall, happy. Home is cool and keeping up with the afternoon heat that's here to stay for summer! Thanks guys!

I have been unable to get an estimate for new equipment for over a week and the last time I called…read morewas told Joseph would call me back. He never did. I have been a customer for about 10 years so not a new person to the company. Jan Franco

Nick responded promptly to our service request and offered us a very reasonable price for the unit…read morereplacement. Him and his guys were able to show up the next day to do the replacement and got done before the end of the day. Would definitely recommend Nick and NHS for future AC work!

Nick answered all my questions and worked with my budget and my schedule and had good communication…read morethroughout the quote and service process. He did our AC tune up and cleaned the condenser coils and changed our capacitor because it was low voltage and then sent me before and after photos of everything and a detailed message of his findings and a few recommendations to consider. He kept our home and yard very clean and tidy as well and was personable and professional!! We signed up for his twice a year maintenance plan so he can keep our unit running in tip top shape and also keep costs down. Win win highly recommend.

We love COOL CARE. From new install in 2016, to our yearly maintenance agreement... they always…read moresupport us. We had a clog and they were able to get Angel out within hours. He's always efficient, polite, and answers all questions. So happy they've handpicked the best technicians for their team. Never look further than Cool Care for your A/C /. heating needs. Always a pleasure to recommend them.

Jose G. completed a maintenance check and I was very impressed with his service. This is a great…read morecompany with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company.

"I'm happy to do a service call but it's gotta wait because I've got people with working no air"…read more That's everything you need to know about John's ethics. I called him because my Lennox machine wasn't blowing cold air. Over the phone, he let me know that Lennox has an issue with evaporator coils and I likely have a leak. I have him come to my house less than 24 hours later and he takes a look at the unit. The unit went into protection mode due to a power surge. John told me over the phone that we would be looking at a major repair because I failed to mention the power surge, so he didn't know. But he looked at the unit and explained to me that a power surge will turn ACs into fan systems, and that all I have to do next time is wait an hour and turn the unit back on. No upsell, just 99 dollars for his time and expertise. I was prepare to spend thousands. At that point, I felt very comfortable with John's ethics. It's a good thing to have. I asked him to do a service on the machines (clean, etc, yearly maintenance) and he told me he was happy to. However, his priority was to get customers with no working AC up and running. I'm okay with that. It's a sign of good principles. Also, he told me he's proud of his install work. I know my machines will break again, and when they do I hope he'll be around to help.

Here is a factual timeline of my HVAC service experiences:…read more June 2, 2024: Hired Texas Air Care A/C & Heating for a non-functional HVAC. Paid $394.00. Invoice states "Replced t-stat and fuse. Found short at t-stat, repaired. T-stat old, christmas lights sound, and wire bent in wall to mount properly." An Emerson 1F78-144 thermostat was installed. June 3, 2024: Had Temperature Pro Katy-Cypress perform a system evaluation. July 5, 2024: AC experienced issues. Excel Air LLC replaced a dual run capacitor. July 11, 2024: AC stopped working again. Contacted Texas Air Care A/C & Heating. Paid an additional $228.95. Invoice states "Found small short in low volt wire under Cougs - Have spot on wire stripped back wire & re-connected. Con Vactor seems ok - monitor," and a fuse was replaced. December 27, 2024: The same HVAC issue recurred. Excel Air LLC was called. They replaced the Emerson 1F78-144 thermostat that Texas Air Care A/C & Heating had installed on June 2nd. The HVAC system has functioned since this thermostat replacement by Excel Air LLC.

Fantastic. AC wasn't working. replaced capacitor, added R22 refrigerant. Vixiene was great, prompt,…read morefriendly, helpful, and the price was great. Think we know where a leak is and I will monitor for it (look for the dye) as instructed after/because he's leaving to help another person. I am so happy. (I rarely leave comments. don't like to do it, but HE deserves one.)

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

If you're looking for a local owned and operated Houston air-conditioning company, look no further…read morethan Comfort Star. They're incredibly capable to service your AC units, or when the time comes, to replace them. Habib, the owner, has been very accommodating when we had to take care of some major air-conditioning problems. The staff are very professional and have a great deal of knowledge and experience on how to address any and all air-conditioning problems. Their prices are fair and they always show up timely for their appointments. Highly, highly recommend Comfort Star!

The AC/Heat in my condo was not working. Jeremiah was fast to fix, polite, and professional!read more