Recently hired this company to rent my house out and it turned into a nightmare…read more Poor communication, poor overall management If you have a home your trying to rent out there are much better options than this one! Our realator Michael Wiederholt simply lacks the communication skills and common since

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

This property management company is reputable for being exceptional and excellent because of their…read morededication to attention and quality service. From the beginning, the staff has been nothing but kind, friendly, and helpful. There were times that they went out of their way for me to feel helped. I am really so grateful for that because they have helped me turn my house into a home. They are absolutely exquisite and a little bit exclusive, but hey, that's PG for you. :) I feel absolutely honored that I was able to work with this company. I want to give a shout out to Marshall, the property manager I work with, because of his diligence, intelligence, and fine manners. He was so easy to work with and he made dealing with all the issues I was having less difficult and stressful because of his swift response and helpfulness. I am so grateful for him. I would definitely check this place out if you're looking to rent in PG. If you're here, you're totally royalty- and that's facts. Also, an additional shout out to Jan who was always patient with me when I couldn't stop calling about issues with moving in procedures, deposits, and bank statements. :)

I just concluded and initial call with this company. I was sorely disappointed with the customer…read moreservice I received. I called because of a posting on Zillow that had this property management company as the listing agency. When I got through to someone they were polite to begin with and when I mentioned the property's address they said "it's already rented." I relayed that Zillow reflected it was still available in an attempt to help them. Their response was "Zillow is not reliable" and that I should use their website, which I was already on. I informed them that their own website reflected that this property was still available for rent. At this point I was abruptly interrupted and told that they had another important call and wanted to put me hold. Disparaging another website for being unreliable while your own website reflects the same information is ridiculous to say the least. I would recommend this company get their act together.

I'm so disturbed by the fact that this house is completely infested with mice. While moving my in…read morelaw out there were mice everywhere. One week later and the house is listed for sale!!! If anyone is looking to purchase 400 Sonoma Ave. in seaside please be aware that this company did not even bother to get rid of the mice! This company disgusts me. Not once did I ever receive a call back or any communication from them in any way. They have zero cares for people. Also, the gas line in the kitchen and fan for the oven I believe are illegal and not up to code however they had zero problems renting it to the elderly. In response to the owners reply. The rent was $500 when you guys "took over the portfolio". You guys jacked the price up so high in such a short amount of time that it is absolutely in no way a reasonable price. If you deem it unrentable then no one should be paying $1,950 for it. That's absurd. I called a total of 5 times in the span of a month and left a voicemail every single time. I was never even once able to reach a live person. So check your messages and you will have all the record you need. You guys were 100% aware of the condition of the home. Not only did you demand tons of photos of the inside and outside of the home every 6ish Months but you also did several walk throughs inside and outside. Each time you guys deemed it rentable. That is not looking out for senior citizens that is abusing their inability to fend for themselves. Your company should be ashamed of themselves as well as the owner of this property.

During a challenging period with our previous management company, the Board of Directors decided it…read morewas time to seek new representation for our HOA. Our community is located in a highly desirable area in Northern Salinas, and it became clear that the vision of our previous management no longer aligned with that of the Board. We reached out to Daniel and William at Sterling Property Management and invited them to visit our property. They took the time to understand the scope of the projects our Board wanted to address, focusing on both structural and cosmetic improvements. From the start, both William and Daniel shared our vision for enhancing our aging community's infrastructure and increasing property values. Their understanding and commitment to our goals were evident. After carefully reviewing the contract specifics, the Board unanimously decided to move forward with Sterling Property Management. It has proven to be one of the best decisions we've made as a Board. In the six months that Sterling Property Management has represented our HOA, we've seen an 18% reduction in costs, and our property values have increased, thanks to the expert guidance of our Property Manager, Sam Navarro, who was handpicked by William and Daniel to meet our community's needs. Our experience with Sterling Property Management has been nothing short of amazing. We look forward to many more years of transparent and collaborative partnership with their team.

We've been renters at a First City RE property for almost 2years now. Management is excellent!…read more All questions, concerns, maintenance requests have always been addressed very quickly. Correspondence with all staff is always very professional, friendly, and helpful. I wish all property management companies were this good because they have been wonderful so far. No complaints!

Great property management company!! Geary is the best. If you have a problem with Geary than YOU'RE…read morethe issue aka a Karen lol. I love the online portal, I can use it to pay rent and send in maintenance requests. Any issues I have get addressed promptly and they also have the most reasonable rent prices I've ever come across. 10/10 for them !

I've been a tenant with CPM for six years, and overall I've had a positive experience. Jill has…read morebeen especially helpful whenever I've had issues with my apartment. She's always responsive and takes the time to make sure concerns are addressed. Most recently, I called the office with a question, and she followed up right away with a solution. I really appreciate how quickly she responded and how helpful she was in resolving my concerns. Thank you, Jill, for your professionalism and support--it truly makes a difference!

Jill and the Creative Property Management team are rockstars! We had a plumbing issue at our…read moreapartment, I called the office and they were very helpful and got my issues handled expediently. They stayed in contact with me throughout the whole ordeal. Thank you CPM team for being on top of things!!

I am very satisfied with Cal Property management. They are very fast at processing the…read moreapplications. I got approved for a unit within one week and I was surprised at how fast they are. I highly recommend this to anyone who is searching for a place. Also the manager Susan and Staff are very friendly and helpful. They are the best housing property management I have ever known.

I would not recommend CPM based on my experience as a property owner. If I could, I would give them…read morezero stars. Throughout my time working with them, I felt that my concerns were not taken seriously and that tenant interests were prioritized over protecting my property. Despite a clear no-pet agreement, a dog was allowed on the property. I was informed that the tenants were advised by CPM to obtain a doctor's note identifying the dog as a "therapy" animal. Meanwhile, neighbors reported ongoing issues, including the dog behaving aggressively and attempting to get through the fence. At one point, I was told after an inspection that no dog was present. Later, when neighbors continued to report the dog being there, the explanation changed. I was told the dog belonged to the tenant's brother. Regardless, the dog remained on the property. The backyard sustained damage, and I was left responsible for repairs without additional pet fees being collected. There were also financial concerns. The rent increase never took place, I had to ask for it to be increased due to all of my expenses for the home going up. Additionally, despite the home being recently remodeled inside and out prior to tenancy, I continued to see charges for what I considered unnecessary repairs. I frequently had billing questions and accounting that didn't add up or make sense. Communication was another major issue. I was initially told by the business owner, Carrie, that neighbors would be provided with contact information in case of issues, but according to my neighbor, that never happened. I ultimately had to provide the neighbor with CPM's contact information myself so they could report the dog concerns directly. Working with the office staff was frustrating. It was often difficult to reach the assigned property management contact Susan Correa, and most of the time she did not have answers to my concerns. Eventually, I began emailing Carrie directly because I was unable to get clear answers. When I informed her that I intended to terminate services, I did not receive a response. Overall, I felt unsupported as a homeowner and dissatisfied with the service and communication. They do not care about your property, you have to advocate on your own! Based on my experience, I would highly suggest you to not pay this company for the WORST service!

Ashley was quick and efficient in helping me find a beautiful apartment for my daughter whom goes…read moreto college in the monterey area....its hard when you live far away and she made it so easy and stress free..I cant say how much I appreciate Ashley and her team helping me out..my daughter is so happy...definitely 5 star service..thank you!

Poor communication. It felt like they took the application money and then refused to answer any…read morefollow up questions about additional info they may need and by the two days it took for a response, they gave the apartment away