Im contributing a review as a former renter, having dealt with Melissa, Angie and Ashley. A lot of the positive reviews on here seem to be from the owners that Wayland provides a "great" customer service to. Almost all of the negative reviews are from renters. Be aware, Renters! Unethical, poor communication, lack of professionalism to do their job efficiently and one sided customer service. Renters to these 3 individuals are nothing more. They dont realize that renters are the ones that keep their business operational with cash flow. During our last few months before the lease expired we received a rent increase notice to roughly a $1,000 more than what we were paying. After a quick search in our area it was obvious that a number of houses for rent dictated a much lower market rent than what we were currently paying. We were basically pushed out so that the house could sit on the market for a future resident willing to pay the outrageous increase amount. Which was fine, Marina (The Dunes) isnt that great of a place anyways, so we gave 2 months notice and planned our move with plenty of time to spare for getting the house professionally cleaned including carpets and misc items. They asked if we could leave the garage shelving I had built and we agreed to. It gave them value, plus they used the threat that if I wanted to remove them that it would be a charge to repair unfinished garage walls, kind of a joke to me, so I said that's fine. Things seemed to be going ok, until we got a notice from Melissa basically asking for us to leave the house on 3 targeted days of the week so that they could ensure that during their tours that no one else was in there, to give the future residents time to see themselves living there. We had a dog and lived there full time, so I responded with something like that's not realistic for us, sorry. To which we were told they would just have to serve a 24 hour entry notice and make it work for them. Eventually we got past this issue but it was our first indication that things wouldn't be as smooth as we hoped. Skipping forward to our actual move out. Prior to posting this, I tried to contact Angie and Ashley for them to reconsider the charges but unfortunately they doubled down on justifying roughly a $1,000 invoice to do "light touch up paint" on one wall (2 marks) in the closet. So. Ive resorted to this. Below I will be including a paragraph from my email to them to share some insight of the context, to which Im sure Ashley will respond to this review with some kind of false facts to give herself the ego boost she needs. To Ashely and Angie; "I even went as far as taking pictures of the backyard for her (Angie) and taking measurements of the garage for one of the possible future residents. I managed to have the house professionally cleaned before our move out date and gave you early 2 week full access. You took all the way through the maximum time allowed to return our deposit despite how little there was to do, despite how much extra time you had. You hired a handyman to work beyond their limits because it made your job easier. You neglected to inform us that we accidentally left property (a large expensive mirror on the wall) behind and instead decided to keep it as permanent fixture for the house. How unethical is this? What was it that we did that made you decide to treat us this way? Absolutely nothing, that's just the character of who you two are." They will not give us the property back, I received a response from Angie that said the Owner of the house has made their final decision on the matter and the item will not be given back. My message to future renters, do not believe that you are valued. See through the fake smiles and empty words, they'll mean nothing eventually. We lived there for almost 2 years and paid rent on time, kept the house in nearly perfect condition, dealt with issues on our own. What else could you ask for from a renter? Good luck if you decide to rent with this group. read more

Wayland Properties - Property Management Near Me - Carmel, California

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Ashley and her professional staff have helped us so much over the past few years with our property needs. I first encountered Wayland Properties as a renter. Ashley & Angie were very fair and easy to work with as a renter in one of their client's properties. This was not the case with certain "other" local property managers in Carmel. When it came time for us to seek assistance from a property manager for our own investment properties in Carmel, I knew right away who I wanted to choose for the job. We own 2 homes in Carmel Woods as well as residential & business rentals in downtown Carmel-by-the-Sea. As 3rd generation Carmel born & raised, we believe that being neighborly as well as being professional is important. Our properties were a lot of work to do by ourselves for so many years. We find that we can now travel and enjoy our time rather than dealing with all the rental details for those properties on our own. The amount of time that we now have to enjoy our lives is wonderful and well worth the cost of we pay for our new found freedom with Wayland Properties. read more

We worked with Wayland Properties to buy and sell our home. They went above and beyond to help us with our purchase and sale, we can't recommend them enough for their expertise and amazing service in managing the whole process for us. We highly recommend the Wayland team and will be working with them again in the future. read more

Ashley and her team did a great job selling my home in PB. Can't say enough good things about them!

This is our second year using Wayland Properties as our property manager. Ashley and Angie continue to be first rated! They are always prompt in answering my questions, and always proactive, knowledgeable, and professional. I felt I am in good hands working with them! read more

I haven't had a better experience in our area in terms of Property Management companies! After months of searching for somewhere to live I came across the perfect rental. What's even made the experience so much better, is their customer service. Friendly, personable and professional!. I highly recommend looking into their properties. Even though I moved during the hectic holidays, i felt I was taken care of! read more

Wayland Properties is the best! Professional, responsive and caring with exceptional, timely advice and attention to detail. My wife and I have had an awesome experience. You can't go wrong with Ashley and her team. read more

Nic was very responsive UNTIL we moved in. Advised us to download and use their management APP for maintenance issues. We did and NEVER got a response. When we first tried contacting the business re an issue we had with the mattress, and no reply on the app, we tried calling the business, only to find Ashley's mailbox FULL, so couldn't even leave messages. We ended up doing some minor maintenance repairs ourselves, sent a bill for the materials, and there was never ANY acknowledgement of work done, and in the end we were not credited with what we paid for materials. It seems to me these folks are in business to maximize their profits, while providing VERY POOR service to tenants. read more

I recently had to move because the house I was renting got sold. Ashley from Wayland Properties found me a beautiful home right down the street from where I was living. She made sure the house was clean and repairs were done before I moved in. I found out that if you need additional repairs or have any concerns, you can use their simple app and they get back to you almost immediately. Ashley has been easy to work with and I can tell she goes the extra step to make her clients happy. Her assistant Angie was also a big help with addressing any issues that I had. They have been outstanding to work with. Thanks Wayland Properties for assisting me so graciously with my move! :) Anna read more

Ashley was super responsive the first time we talked and was very friendly. After that we never heard from her again. We had questions about properties and my fiancé left her messages and emailed her with no reply. We came to terms with the fact that we'd never hear from her again and we didn't. That was over 2 months ago. Very disappointed in the customer service. read more

Ashley helped us find our very first home. She was patient with us as we looked at a ton of properties, always willing to stay as long or leave as quickly at each one we surveyed. As first-time buyers, we were very green to the whole process. Ashley answered all our questions and helped us navigate everything; from the loan process to handing us the keys when it came time to accept ownership. If you're looking for someone who knows the area, knows real estate, and truly enjoys her job, look no further than Ashley and her team. Thanks again Ashely!! read more

We called Ashley and Nic on a Sunday in search of a property management company to manage a rental. Within 2 hours, Nic came by, walked through the property and explained all the details for providing reliable property management service. Within a few weeks, we had 3 offers, which they helped us carefully screen and select the best tenants. Their expertise and flexibility really helped move the process along smoothly, and we couldn't have been any luckier to have found them. Thanks Ashley and Nic! read more

I recently closed on a rather complicated home purchase with Ashley Meilan-Wayland, and she was terrific and attentive at every step! Having her as a combined broker and agent as my buyers representative also was helpful. Besides her market knowledge and experience, Ashley's just so fun and positive to be around, that helps as home buying can be stressful. read more