I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

Carmel realty used to be top notch. Expensive but great villas to rent with great service .. in…read more2013 they have mastered the art of deception! They will charge 1500 for pre and post detailed and through cleaning .. a big lie .. our place had hair and blood marks on the sofa, a filthy washer, mick in shower drain , kitchen stuff dirty etc. Have pictures to prove. When asked was the placed cleaned before we checked in and knowing it was not, they had no problems to lie! Elizabeth never came into the meetings. . Kristi gave lip service but listened!! The security deposit will not be returned for 45 days when the law states max 21 days! Airbnb and others return the deposit in a few days! Renters be aware. Stay away from Carmel realty

Yolanda did a fantastic job helping us sell my in-laws home. There was a ton of work to be done to…read moreget it ready for viewing, and she made it happen. We worked with Yolanda and Juan from out of state and things could not have gone better. Staging was perfect. We were able to sell in our time frame and at a price we were more than happy with. Thanks for all the hard work. This is an amazing team!

The rudest, most obnoxious and most argumentative person I have ever had the displeasure of dealing…read morewith in my 40 years of buying and selling real estate. Caused an immense amount of stress and anxiety for my wife, and created unnecessary arguments. Do not recommend!

This was a disappointing experience for us!…read more Closing the sale of a house always has its ups and downs, some are unavoidable due to the system. Others are avoidable . This one could have been avoided had the staff at First American understood and possessed some basic customer service skills. In a nutshell, the staff's lunch date was more important than pleasing a customer - taking a little care and attention to help the closing of the the escrow so that we could move into our new home before Christmas as planned. When we arrived at the store, the escrow assistant told us that there was not enough time to close today - even though we had checked and double checked that it could. Point blank we were told that; 1. "Our company policy is that the office has to close between 12 and 1." The regional manager later informed that this was not true, and 2. "I won't close your documents today." Verbatim. Granted, originally she said that "I can't close your documents today" (because she had to go to lunch). But later this statement was changed to "I won't". I guess I appreciate the honesty. The regional manager tried to smooth things over, lots of apologies, but from my impression, the assistant's attitude was a typical example of entitlement mentality, a lack of training and abominable sense of urgency. It may also have been because our house was only a $500,000 purchase and not $3M. Again, the store manager/Sr. Escrow Officer tried to apologize, but when I am told that "I've already spent 45 minutes talking to you about his and now I'm late for a meeting," I think I can read what really is important. The regional manager followed up, and did a suitable job. We did manage to close before Christmas, and moved in. So all's well that end's well.

I went to this office recently seeking help for 2 commercial properties early in the morning…read morewithout an appointment. The staff was was friendly and very helpful in obtaining the comparable sales and chain of title. I also had the opportunity to meet Vanessa Haven, the Sales rep for the office and she also assisted me further. As a 25 year veteran Broker, I highly recommend them to any Agents looking to work with a local Title Comapny. I will definitely be giving them my business.

Just closed an incredible off market sale with Peter Boggs. I was working as a trustee, and…read morelooking at a very difficult sale situation. Peter came by the property and was not overwhelmed with the potential problems. We established a top of market sale price, but the property was not ready to be listed on the MLS. Within days Peter had a full price, 21 day escrow offer ready to be signed. Title company and transaction coordinator were both fantastic. Communications were terrific. On top of being a knowledgable real estate professional, he is a great person. I could not recommend Peter more highly.

We had an excellent experience working with Peter Boggs, who guided us through every step of our…read morehome search and purchase. From the very beginning, he took time to understand our goals during a detailed buyer consultation via Zoom, helping us clarify what kind of property and neighborhood would best fit our needs. He toured us through multiple homes, resale and new build, across different cities, educating us on the nuances of each community, and even previewed listings via video and FaceTime so we could see homes as soon as they became available if we were out of the area. When it came time to make an offer on a home in Seaside Highlands, he wrote a compelling and well-structured proposal that unfortunately lost out only because other buyers did not have a contingency and we still needed to list our current residence. Even after that, he kept searching proactively, uncovering new and "coming soon" properties before they officially hit the market. In addition to his local expertise, he connected us with a trusted loan officer who reviewed financing and bridge loan options--to try to mitigate our contingency issue, and he also referred us to an excellent real estate agent in San Jose who helped us sell our previous home so we could be better positioned when making an offer. When our path shifted toward a new build at The Dunes, he smoothly transitioned into that process, \communicating with the sales agents for the builder, addressing our questions, and ensuring details were handled properly from contract to closing. He even provided vendor referrals to help us get settled after move-in. Peter's professionalism, responsiveness, and thoughtful guidance made what could have been a stressful process feel organized and well-supported. We are truly grateful for his diligence, communication, and care in helping us find our new home. We highly recommend him to others.

I highly recommend Kim DiBenedetto for selling a property for us!…read more Kim is very knowledgeable and professional in knowing the local real estate market ! Kim was on point at every step of the process of getting the job done ! If you want someone who knows the market and can handle all aspects we highly recommend Kim !

Liz Dini of TA Properties spent countless hours procuring and working with a long list of vendors…read morein preparing our house and property for sale. She's known and respected and a true expert in the local real estate market. Liz is whip-smart, wise, responsive and her work ethic is something to behold. Her finely-tuned instincts about when and how to list proved invaluable and correct. When we ended up in a fortunate yet stressful multiple bidder situation involving a series of offers and counteroffers, her calm expertise yielded an optimal outcome. Whether you are buying or selling in the Carmel/Carmel Valley area, Liz would be a sound choice. She truly goes the extra mile and will execute her fiduciary duty to you and only you until the deal is done. If that's not enough, she's a super person, fun to work with and she is a Monterey Peninsula native with a deep understanding of and love for the area. Triple-A recommendation for Liz!

This is realtor Scott Beutel's aggro reaction to a community event that includes families and…read morechildren. [Source: a public FB group in March 2026.] A crash out over imagined terrors, and a public display of embarrassing behavior. Maybe taper off the Cialis, my dude, if you can't control your anger towards people doing free things that aren't your preference.

Scott was "hired" by our landlady Cathy to come and inappropriately threaten us in our apartment…read more He went as far as filing a 3 day or quit notice. This is clear illegal retaliation under California law, as we had filed a Monterey County environmental health report for uninhabitable mold conditions. Scott was sent to our apartment as Cathy's cronie. Certainly you would think a Real Estate broker would know he is breaking retaliatory laws. Not to be trusted.

Excellent service from the staff- by phone and in person! From the first phone call, to the…read moreapplication process, to getting the rental. I appreciate the prompt communication they provided. Thank you!!

My two friends and I originally rented from San Carlos Agency in the midst of the pandemic while…read moreworking as travel nurses at a nearby hospital. They were extremely warm, gracious, and kind from the very beginning, and a pure joy throughout such a difficult time. Natalie went above and beyond to provide us with exceptional properties to choose from and worked to help us find the perfect oasis- just a few blocks from the beach! She accommodated our every need along the way with a genuine smile, as did all other staff members with every interaction. After deciding to return to Carmel for another hospital assignment, Natalie was the first call I made! San Carlos once again did not disappoint and has made my time in Carmel so memorable.

Im contributing a review as a former renter, having dealt with Melissa, Angie and Ashley. A lot of…read morethe positive reviews on here seem to be from the owners that Wayland provides a "great" customer service to. Almost all of the negative reviews are from renters. Be aware, Renters! Unethical, poor communication, lack of professionalism to do their job efficiently and one sided customer service. Renters to these 3 individuals are nothing more. They dont realize that renters are the ones that keep their business operational with cash flow. During our last few months before the lease expired we received a rent increase notice to roughly a $1,000 more than what we were paying. After a quick search in our area it was obvious that a number of houses for rent dictated a much lower market rent than what we were currently paying. We were basically pushed out so that the house could sit on the market for a future resident willing to pay the outrageous increase amount. Which was fine, Marina (The Dunes) isnt that great of a place anyways, so we gave 2 months notice and planned our move with plenty of time to spare for getting the house professionally cleaned including carpets and misc items. They asked if we could leave the garage shelving I had built and we agreed to. It gave them value, plus they used the threat that if I wanted to remove them that it would be a charge to repair unfinished garage walls, kind of a joke to me, so I said that's fine. Things seemed to be going ok, until we got a notice from Melissa basically asking for us to leave the house on 3 targeted days of the week so that they could ensure that during their tours that no one else was in there, to give the future residents time to see themselves living there. We had a dog and lived there full time, so I responded with something like that's not realistic for us, sorry. To which we were told they would just have to serve a 24 hour entry notice and make it work for them. Eventually we got past this issue but it was our first indication that things wouldn't be as smooth as we hoped. Skipping forward to our actual move out. Prior to posting this, I tried to contact Angie and Ashley for them to reconsider the charges but unfortunately they doubled down on justifying roughly a $1,000 invoice to do "light touch up paint" on one wall (2 marks) in the closet. So. Ive resorted to this. Below I will be including a paragraph from my email to them to share some insight of the context, to which Im sure Ashley will respond to this review with some kind of false facts to give herself the ego boost she needs. To Ashely and Angie; "I even went as far as taking pictures of the backyard for her (Angie) and taking measurements of the garage for one of the possible future residents. I managed to have the house professionally cleaned before our move out date and gave you early 2 week full access. You took all the way through the maximum time allowed to return our deposit despite how little there was to do, despite how much extra time you had. You hired a handyman to work beyond their limits because it made your job easier. You neglected to inform us that we accidentally left property (a large expensive mirror on the wall) behind and instead decided to keep it as permanent fixture for the house. How unethical is this? What was it that we did that made you decide to treat us this way? Absolutely nothing, that's just the character of who you two are." They will not give us the property back, I received a response from Angie that said the Owner of the house has made their final decision on the matter and the item will not be given back. My message to future renters, do not believe that you are valued. See through the fake smiles and empty words, they'll mean nothing eventually. We lived there for almost 2 years and paid rent on time, kept the house in nearly perfect condition, dealt with issues on our own. What else could you ask for from a renter? Good luck if you decide to rent with this group.

Ashley and her professional staff have helped us so much over the past few years with our property…read moreneeds. I first encountered Wayland Properties as a renter. Ashley & Angie were very fair and easy to work with as a renter in one of their client's properties. This was not the case with certain "other" local property managers in Carmel. When it came time for us to seek assistance from a property manager for our own investment properties in Carmel, I knew right away who I wanted to choose for the job. We own 2 homes in Carmel Woods as well as residential & business rentals in downtown Carmel-by-the-Sea. As 3rd generation Carmel born & raised, we believe that being neighborly as well as being professional is important. Our properties were a lot of work to do by ourselves for so many years. We find that we can now travel and enjoy our time rather than dealing with all the rental details for those properties on our own. The amount of time that we now have to enjoy our lives is wonderful and well worth the cost of we pay for our new found freedom with Wayland Properties.