Im contributing a review as a former renter, having dealt with Melissa, Angie and Ashley. A lot of…read morethe positive reviews on here seem to be from the owners that Wayland provides a "great" customer service to. Almost all of the negative reviews are from renters. Be aware, Renters! Unethical, poor communication, lack of professionalism to do their job efficiently and one sided customer service. Renters to these 3 individuals are nothing more. They dont realize that renters are the ones that keep their business operational with cash flow. During our last few months before the lease expired we received a rent increase notice to roughly a $1,000 more than what we were paying. After a quick search in our area it was obvious that a number of houses for rent dictated a much lower market rent than what we were currently paying. We were basically pushed out so that the house could sit on the market for a future resident willing to pay the outrageous increase amount. Which was fine, Marina (The Dunes) isnt that great of a place anyways, so we gave 2 months notice and planned our move with plenty of time to spare for getting the house professionally cleaned including carpets and misc items. They asked if we could leave the garage shelving I had built and we agreed to. It gave them value, plus they used the threat that if I wanted to remove them that it would be a charge to repair unfinished garage walls, kind of a joke to me, so I said that's fine. Things seemed to be going ok, until we got a notice from Melissa basically asking for us to leave the house on 3 targeted days of the week so that they could ensure that during their tours that no one else was in there, to give the future residents time to see themselves living there. We had a dog and lived there full time, so I responded with something like that's not realistic for us, sorry. To which we were told they would just have to serve a 24 hour entry notice and make it work for them. Eventually we got past this issue but it was our first indication that things wouldn't be as smooth as we hoped. Skipping forward to our actual move out. Prior to posting this, I tried to contact Angie and Ashley for them to reconsider the charges but unfortunately they doubled down on justifying roughly a $1,000 invoice to do "light touch up paint" on one wall (2 marks) in the closet. So. Ive resorted to this. Below I will be including a paragraph from my email to them to share some insight of the context, to which Im sure Ashley will respond to this review with some kind of false facts to give herself the ego boost she needs. To Ashely and Angie; "I even went as far as taking pictures of the backyard for her (Angie) and taking measurements of the garage for one of the possible future residents. I managed to have the house professionally cleaned before our move out date and gave you early 2 week full access. You took all the way through the maximum time allowed to return our deposit despite how little there was to do, despite how much extra time you had. You hired a handyman to work beyond their limits because it made your job easier. You neglected to inform us that we accidentally left property (a large expensive mirror on the wall) behind and instead decided to keep it as permanent fixture for the house. How unethical is this? What was it that we did that made you decide to treat us this way? Absolutely nothing, that's just the character of who you two are." They will not give us the property back, I received a response from Angie that said the Owner of the house has made their final decision on the matter and the item will not be given back. My message to future renters, do not believe that you are valued. See through the fake smiles and empty words, they'll mean nothing eventually. We lived there for almost 2 years and paid rent on time, kept the house in nearly perfect condition, dealt with issues on our own. What else could you ask for from a renter? Good luck if you decide to rent with this group.

Ashley and her professional staff have helped us so much over the past few years with our property…read moreneeds. I first encountered Wayland Properties as a renter. Ashley & Angie were very fair and easy to work with as a renter in one of their client's properties. This was not the case with certain "other" local property managers in Carmel. When it came time for us to seek assistance from a property manager for our own investment properties in Carmel, I knew right away who I wanted to choose for the job. We own 2 homes in Carmel Woods as well as residential & business rentals in downtown Carmel-by-the-Sea. As 3rd generation Carmel born & raised, we believe that being neighborly as well as being professional is important. Our properties were a lot of work to do by ourselves for so many years. We find that we can now travel and enjoy our time rather than dealing with all the rental details for those properties on our own. The amount of time that we now have to enjoy our lives is wonderful and well worth the cost of we pay for our new found freedom with Wayland Properties.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

Carmel realty used to be top notch. Expensive but great villas to rent with great service .. in…read more2013 they have mastered the art of deception! They will charge 1500 for pre and post detailed and through cleaning .. a big lie .. our place had hair and blood marks on the sofa, a filthy washer, mick in shower drain , kitchen stuff dirty etc. Have pictures to prove. When asked was the placed cleaned before we checked in and knowing it was not, they had no problems to lie! Elizabeth never came into the meetings. . Kristi gave lip service but listened!! The security deposit will not be returned for 45 days when the law states max 21 days! Airbnb and others return the deposit in a few days! Renters be aware. Stay away from Carmel realty

Excellent service from the staff- by phone and in person! From the first phone call, to the…read moreapplication process, to getting the rental. I appreciate the prompt communication they provided. Thank you!!

My two friends and I originally rented from San Carlos Agency in the midst of the pandemic while…read moreworking as travel nurses at a nearby hospital. They were extremely warm, gracious, and kind from the very beginning, and a pure joy throughout such a difficult time. Natalie went above and beyond to provide us with exceptional properties to choose from and worked to help us find the perfect oasis- just a few blocks from the beach! She accommodated our every need along the way with a genuine smile, as did all other staff members with every interaction. After deciding to return to Carmel for another hospital assignment, Natalie was the first call I made! San Carlos once again did not disappoint and has made my time in Carmel so memorable.

Vintage took over after the original owner retired. Lying on contracts to renters, we got one and…read morerenter a different one. Found the handyman living in our house when it was vacant. The cleaning crew was a very young south americian who didn't speak english.

I really don't like to leave bad reviews however I felt it was necessary for others to know what to…read moreexpect. I was looking for a vacation rental for 3 months in Carmel By The Sea.. I contacted vintage property during the week to inquire on a vacation rental as they have no pricing or available dates on their website, I received a response asking for more information and I provided it almost immediately . Well that's as far as it went, I have not heard back, not so much as a I'm sorry we have nothing available or we are extremely busy and will get back to you soon, nope absolutely nothing! I have sent 3 follow up messages and even called and still no response. I'm appalled at the lack of follow up and response and one can only assume they must have so many customers they don't need another one.

Recently hired this company to rent my house out and it turned into a nightmare…read more Poor communication, poor overall management If you have a home your trying to rent out there are much better options than this one! Our realator Michael Wiederholt simply lacks the communication skills and common since

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

I've referred many people to Goldman property management and each person has been satisfied. They…read morealways make sure each client is taken care of. Great company that I will definitely recommend in the future.

I called Zac Goldman regarding property management questions. He was very helpful and…read moreprofessional. My husband and I are looking forward to meeting him and possibly doing business.

Over many years have had outstanding service. Often above and beyond the call from most property…read moremanagers. Excellent, I highly recommend

Just received our check from Small Claims' Court, and we are awaiting resolution to a Department of…read moreReal Estate formal complaint. Why? Start with bait and switch tactics to entice us into the property in the first place. None of what was promised ever was delivered, namely front yard landscaping. We lived with dirt and gravel as our "curb appeal". We also moved into a home with a broken garbage disposal, the second bathroom with a faucet that could not be fixed (it was very old and leaked constantly, but could not be repaired) and eventually, an intake pipe for the washing machine that burst and flooded. We paid for the repairs for all of them....or else we simply had to live with the inconvenience. Continue with unannounced visits to our home, some while we were at home, and some while we were not at home. This tactic is both highly illegal and highly unethical, and the real question was not how many times did we catch Vivian do this. The real question is how many times did she get away with it. Her excuse: she suspected we were renting out the property on short-term rental sites. If you suspect we are overly dramatizing this treatment, google Monterey County Court Case #M131328, filed March 16, 2015, outlining essentially the same tactics, for which Vivian Kent/VK Associates again lost in court. When we moved into the property, it had not been painted. We painted it both upon arrival and departure, and still was charged for repainting when we left because we did not use a "professional" painter. Same for cleaning. Supposedly, the home was re-cleaned after our cleaning crew cleaned it. I suspect both charges were attempts to simply take the deposit. We went to Small Claims to solve the issue and won a partial refund. We have also filed a complaint with the DRE, as illegal entry is a gross violation of any lease contract, highly unethical, and completely unprofessional. Rent from this disreputable company (Vivian especially) at your own risk!

I would not recommend CPM based on my experience as a property owner. If I could, I would give them…read morezero stars. Throughout my time working with them, I felt that my concerns were not taken seriously and that tenant interests were prioritized over protecting my property. Despite a clear no-pet agreement, a dog was allowed on the property. I was informed that the tenants were advised by CPM to obtain a doctor's note identifying the dog as a "therapy" animal. Meanwhile, neighbors reported ongoing issues, including the dog behaving aggressively and attempting to get through the fence. At one point, I was told after an inspection that no dog was present. Later, when neighbors continued to report the dog being there, the explanation changed. I was told the dog belonged to the tenant's brother. Regardless, the dog remained on the property. The backyard sustained damage, and I was left responsible for repairs without additional pet fees being collected. There were also financial concerns. The rent increase never took place, I had to ask for it to be increased due to all of my expenses for the home going up. Additionally, despite the home being recently remodeled inside and out prior to tenancy, I continued to see charges for what I considered unnecessary repairs. I frequently had billing questions and accounting that didn't add up or make sense. Communication was another major issue. I was initially told by the business owner, Carrie, that neighbors would be provided with contact information in case of issues, but according to my neighbor, that never happened. I ultimately had to provide the neighbor with CPM's contact information myself so they could report the dog concerns directly. Working with the office staff was frustrating. It was often difficult to reach the assigned property management contact Susan Correa, and most of the time she did not have answers to my concerns. Eventually, I began emailing Carrie directly because I was unable to get clear answers. When I informed her that I intended to terminate services, I did not receive a response. Overall, I felt unsupported as a homeowner and dissatisfied with the service and communication. They do not care about your property, you have to advocate on your own! Based on my experience, I would highly suggest you to not pay this company for the WORST service!

There are no words to describe how amazing this place is. I have been living here almost a year and…read moreevery moment in that time I have felt valued, safe and respected. There was a recent negative review that was posted and I have to say none of those things are true. Management here is extremely respectful of privacy while also caring about each and every resident. The recent upgrades to the complex are beautiful and I can't wait to see the finished project! Thank you to Tammy and Gil I appreciate everything you both do!

When you give them your deposi, do not assume you are getting it back. We lived in this house (510…read moreCarmel Av in Pacific Grove) for $4,500 per month for over two years and they kept a large chunk of our deposit, despite the place being cluttered with lots of dirty items from previous renters. Every morning, you could hear the neighbor coughing at 5am, so we slept poorly. None of tvs worked, but then they blamed us for it--not a 20th century smart tv. If you don't want to lose your deposit and do want to get good sleep, do not stay here. I am writing to formally dispute the $1,430 deduction from my security deposit for cleaning services, including carpets and windows. Under California Civil Code §1950.5, landlords may only deduct for cleaning necessary to return the unit to the condition it was in at move-in, excluding normal wear and tear. After two years of tenancy, standard carpet wear and light dust are to be expected. Unless there was damage or extreme filth -- which I contest -- these cleaning charges appear excessive and unjustified.

Chad was very responsive and so helpful! From the first communication to approval took only 2 days!…read moreWOW! Thank you so much, Chad! : )